Own the operationalization of strategic customer projects and optimize Customer Success processes for scalability.
Define the strategic framework for core Customer Success metrics and drive executive reporting.
Manage cross-functional stakeholder collaboration and act as senior escalation point for operational issues.
AlphaSense provides AI-driven market intelligence and search for sophisticated companies. Founded in 2011, the company has over 2,000 employees globally and is committed to a diverse and inclusive work environment.
Apply deep working knowledge of customer success to guide how Customer Success Operations supports the broader CS organization.
Own definitions, methodology, and standards behind core CS metrics, including NRR, GRR, renewal rate, and usage KPIs.
Support Customer Success tool strategy across systems like Salesforce, Gainsight, Clari, Gong, and Tableau, executing on priorities.
AlphaSense provides AI-driven market intelligence and search to help companies make decisions. With over 2,000 employees and trusted by 6,000+ enterprise customers, they foster a dynamic and fast-paced culture.
Own the operational engine for a ~70-person team, running analytics, enablement, and process design hands-on.
Design and drive the internal training program and enablement initiatives for the onboarding team.
Partner cross-functionally with Product, Support, and Sales to ensure seamless customer lifecycle.
Tekmetric is an all-in-one cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017, the company has grown from a single shop's vision to the industry's leading solution, with a culture of transparency, integrity, innovation, and a service-first mindset.
Build and improve operational infrastructure for Convergent's research programs.
Own applicant and selection operations across multiple residency and founder programs.
Manage cross-functional projects, define metrics, and create dashboards.
Convergent Research is a nonprofit science studio that removes bottlenecks to breakthrough scientific research by pioneering Focused Research Organizations. They are a growing, agile team that operates remotely and values risk-taking.
Bring working knowledge of customer success and account management into Customer Success Operations.
Build and maintain reporting on core Customer Success metrics, including NRR, GRR, renewal rate, and usage KPIs.
Partner with cross-functional teams on large and complex projects to support program delivery.
AlphaSense provides AI-driven market intelligence and search for the world's most sophisticated companies. With over 2,000 employees globally and headquarters in New York City, the company fosters a culture of innovation and diversity.
Own end-to-end performance of your division, driving first response time, first contact resolution, and backlog health.
Coach and develop Managers into a strong, independent second line of leadership.
Serve as the operational partner for Quality, Automation, and WFM teams, ensuring new tools and programs work for frontline agents.
Eneba is building an open, safe, and sustainable marketplace for gamers, supporting close to 20 million active users. They focus on trust, safety, and market accessibility while scaling and diversifying their portfolio.
Serve as the customer's advocate and trusted advisor, bridging between Aidoc and customers to ensure positive experiences.
Lead value demonstration by performing data analysis and presenting insights to customers.
Drive product enhancements by representing the customer perspective and working cross-functionally with internal teams.
Aidoc is the market leader in healthcare AI, supporting nearly 50 million patients each year. We are a remote-first team of over 500 global employees, committed to improving healthcare through innovation.
Manage the entire family care journey from lead nurturing to discharge, focusing on retention and satisfaction.
Lead and develop a Customer Success team, fostering accountability and empathy in every interaction.
Design data-driven processes, track KPIs, and collaborate cross-functionally to optimize family experience.
Coral Care builds a marketplace connecting families with trusted local pediatric therapy providers who accept insurance. It is a fast-growing, fully distributed company with a culture of compassion, collaboration, and momentum.
Lead frontline CX team strategy and execution across channels, shaping expansion into chat and phone.
Use hands-on data analysis to drive operational improvements and influence cross-functional decisions.
Develop managers into effective leaders and build a customer-centric team culture during growth.
Spring Health is a global mental health company eliminating barriers to mental health with an AI-native platform for personalized support. Alma, a Spring Health Company, simplifies access to affordable mental health care for therapists and clients, with over 20,000 therapists in their network and $220.5M in funding, named to Inc's Best Workplaces in 2022 and 2023.
Lead end-to-end execution of technical customer delivery projects including onboarding, migrations, and expansions.
Own and refine customer-facing operational processes, ensuring scalable and repeatable delivery models.
Act as central coordinator across Customer Success, Support, Operations, Sales, and Product for project alignment.
Librestream, a division of Harris, delivers advanced AR and AI-driven software for frontline workers in industries like manufacturing, energy, and aerospace. Harris is a leading provider of mission critical software to the public sector in North America, offering a casual work environment and comprehensive benefits.
Oversee daily large-scale operations and strategic build-out of the operations team for mission-critical data center and infrastructure projects.
Act as Project Executive for key clients, managing scope, schedule, and budget while ensuring on-time, on-budget execution.
Foster a safety-first, results-driven culture and cross-functional collaboration across the Endeavour ecosystem.
Edged Infrastructure designs and deploys fully integrated AI infrastructure platforms on demand. It is part of Endeavour, a purpose trust that reinvests profits to solve global problems, fostering a culture of innovation, sustainability, and continuous learning.
Manage operational execution of Medrio's Early Adopter Program, coordinating scheduling, tracking, and customer follow-up for pilot participants.
Maintain launch readiness frameworks and go/no-go checklists, ensuring cross-functional teams are prepared for each product release.
Coordinate cross-functional alignment across Product, Engineering, Professional Services, Sales, Marketing, and Support throughout release cycles.
Medrio builds technology that makes clinical trials faster, smarter, and more human. They have a diverse, global team that brings accountability, curiosity, and a genuine customer-first mindset to everything they do.
Own end-to-end operational coordination for a portfolio of low-complexity school districts, managing referrals from intake through service initiation.
Serve as the primary operational contact, coordinating provider engagement, scheduling, and proactive communication with district partners and internal teams.
Monitor account health, resolve operational issues, and escalate risks to ensure timely service delivery and process improvement.
Presence is the leading provider of teletherapy solutions for children with diverse needs, connecting therapists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 8 million teletherapy sessions delivered, they are a mission-driven, remote-first company with a collaborative and inclusive culture.
Lead the operational framework for marketing initiatives, overseeing workflow management, resource planning, and vendor coordination.
Manage a portfolio of complex marketing projects from intake to post-project evaluation, ensuring alignment with strategic goals.
Develop and mentor a high-performing team, fostering a culture of accountability and continuous improvement.
We are a precision medicine company providing clinical research and laboratory services to support the development of life-changing therapies. With a team of dedicated professionals, we foster a culture of collaboration and continuous improvement to drive operational excellence.
Owns the operational backbone of Client Success and Technical Account Management, ensuring platforms, reporting, and programs enable exceptional client experiences.
Drives AI innovation and cross-functional projects to improve client engagement and operational efficiency.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company continues to innovate its product offerings and is committed to client success.
Drive revenue growth by owning the strategic roadmap for SMB go-to-market operations.
Lead cross-functional projects from conception to execution, such as launching new sales teams.
Manage and coach a team of analysts, aligning their work with strategic initiatives.
ZipRecruiter is a leading online employment marketplace that uses AI-driven smart matching to connect job seekers with businesses of all sizes. It is a large company with a fun, collaborative culture that values work-life balance.
Own Customer Experience Operations and Partner Operations, providing hands-on support for Sales Operations.
Design scalable systems and build analyses to surface churn risk, expansion opportunity, and services margin.
Leverage AI tools to accelerate systems design, administration, and analytical tool-building.
Ketch provides a data permissioning platform that helps brands collect, control, and activate permissioned, privacy-safe data. The company is growing rapidly and values passion, growth, grit, collaboration, and integrity.
Own end-to-end operating model and outcomes for provider engagement and growth programs, ensuring timelines, milestones, and intended results are met.
Track program performance through data, translate into concise reports for senior leadership, and provide recommendations for prioritization.
Collaborate with cross-functional teams and engage directly with providers and practice staff to maintain momentum and drive program success.
Counterpart Health transforms healthcare with an AI-enabled primary care tool, Counterpart Assistant, that supports earlier diagnosis and management of chronic conditions. As a subsidiary of Clover Health, they have a remote-first culture with a focus on diversity and inclusion, and thousands of practitioners using their tool.