Customer Operations Lead
Benefits
4w PTO
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Your Impact:
- Lead customer project management and delivery for onboarding, migrations, and expansions.
- Own operational processes and maintain the customer success playbook.
- Coordinate cross-functional teams to resolve issues and ensure alignment.
What We Look For:
- 5-8 years of experience in a customer-facing operational role in B2B SaaS.
- Proven project management skills with full lifecycle delivery experience.
- Strong process orientation and ability to create repeatable workflows.
What We Offer:
- 3 weeks vacation and 5 personal days.
- Comprehensive medical, dental, and vision benefits.
- Employee stock ownership and RRSP/401k matching programs.
Harris
Librestream, a division of Harris, delivers advanced AR and AI-driven software for frontline workers in industries like manufacturing, energy, and aerospace. Harris is a leading provider of mission critical software to the public sector in North America, offering a casual work environment and comprehensive benefits.