Director, Customer Success Operations
Benefits
Unlimited PTO
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Key Responsibilities:
- Own the retention model, defining health scoring and risk identification.
- Lead digital CS motions to automate customer journeys and scale engagement.
- Deploy and optimize the Customer Success platform to drive consistency.
Qualifications:
- 8+ years in Customer Success, Operations, or related function with 3+ years leadership.
- Proven experience scaling operations in SaaS environment and driving cross-functional initiatives.
- Hands-on experience with CSP and Salesforce ecosystems preferred.
What Success Looks Like:
- A predictive retention and customer health engine is used consistently by leadership.
- Digital CS motions deliver measurable improvements in coverage and efficiency.
- Customer outcomes improve at scale without proportional cost increase.
PowerSchool
PowerSchool is the global leader in cloud-based K-12 software, powering education for students worldwide. With a mission-driven team, the company fosters a culture of diversity and inclusion, empowering employees to deliver results.