Director, Customer Success Operations
Benefits
Unlimited PTO
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About Rootstock:
- Rootstock provides the leading ERP for product companies, built on the Salesforce cloud platform.
- We take a human-first approach and are committed to customer delight.
About the Role:
- You will build and operate the Customer Success organization's reporting, data, process, and AI infrastructure.
- You will own the account intelligence layer, CRM data model, and cross-brand process standards.
What You'll Own:
- Account Intelligence: Build an AI-native account intelligence layer wired to CRM and financial data.
- Reporting & Forecasting: Own CS reporting cadence through board level, including expansion, renewal, and attrition forecasting.
- Tooling & AI Enablement: Own the CS tool stack and lead evaluation, configuration, and rollout.
What We're Looking For:
- Experience in Customer Success Operations or Revenue Operations in B2B SaaS.
- Hands-on fluency with AI-native tooling and Salesforce data-model.
- Program management discipline and cross-functional collaboration skills.
Rootstock
Rootstock Software provides the leading ERP for product companies, built on the Salesforce cloud platform. The company takes a human-first approach and is committed to customer delight.