Manager, Customer Operations (Revenue Operations)
Benefits
Unlimited PTO
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Process Design and Improvement:
- Design new and adjust existing customer-centric processes with efficiency and eye for continuous improvement.
- Use data to identify gaps, assess goals, and produce gap analysis to promote process and design improvements.
AI and Customer Lifecycle:
- Design and run AI and agentic workflows, including Claude-based workflows, to catch churn risk and spot expansion signals.
- Own customer lifecycle programs across onboarding, adoption, renewal, and growth, making them measurably better over time.
Team Leadership and Collaboration:
- Lead and grow a team, communicating clearly from the top down, including executive correspondence.
- Partner with Customer Success, Product, and Revenue leadership to turn insight into pipeline and drive retention.
Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. The company infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions, and serves world leading enterprise organizations including Databricks, SAP, Siemens, and Verizon.