Senior Analyst, Customer Success Operations

Key Responsibilities:

• Build and maintain reporting for Customer Success metrics including NRR, GRR, renewal rates, and usage KPIs.
• Partner with Account Management, Customer Success, and pre-sales teams on strategic projects.
• Perform quality assurance checks on data to ensure accuracy for senior leadership.

Requirements:

• 3–5 years of experience in Customer Operations or Revenue Operations, ideally in B2B SaaS.
• Strong understanding of SaaS metrics and hands-on experience with Salesforce and Gainsight.
• Excellent analytical and communication skills, with ability to manage multiple priorities.

What We Offer:

• Base salary range of $99,000–$110,000 USD with performance-based bonus and equity.
• Remote work opportunity within the United States.
• Inclusive and collaborative workplace with cross-functional exposure.