Source Job

• Bring working knowledge of customer success and account management into Customer Success Operations.
• Build and maintain reporting on core Customer Success metrics, including NRR, GRR, renewal rate, and usage KPIs.
• Partner with cross-functional teams on large and complex projects to support program delivery.

AlphaSense provides AI-driven market intelligence and search for the world's most sophisticated companies. With over 2,000 employees globally and headquarters in New York City, the company fosters a culture of innovation and diversity.

• Lead sales forecasting and performance analysis to identify risks, opportunities, and key drivers.
• Analyze sales funnel performance including pipeline generation, conversion rates, and productivity.
• Build and maintain reporting solutions using Tableau, Salesforce, and SQL.

• Apply deep working knowledge of customer success to guide how Customer Success Operations supports the broader CS organization.
• Own definitions, methodology, and standards behind core CS metrics, including NRR, GRR, renewal rate, and usage KPIs.
• Support Customer Success tool strategy across systems like Salesforce, Gainsight, Clari, Gong, and Tableau, executing on priorities.

AlphaSense provides AI-driven market intelligence and search to help companies make decisions. With over 2,000 employees and trusted by 6,000+ enterprise customers, they foster a dynamic and fast-paced culture.

• Manage a portfolio of enterprise customers as a trusted advisor and strategic partner.
• Drive customer retention, renewals, and expansion opportunities.
• Lead executive-level business reviews and success planning sessions.

The company provides innovative SaaS solutions that help organizations maximize value. It operates with a remote-first, collaborative culture and focuses on customer success.

• Own the operationalization of strategic customer projects and optimize Customer Success processes for scalability.
• Define the strategic framework for core Customer Success metrics and drive executive reporting.
• Manage cross-functional stakeholder collaboration and act as senior escalation point for operational issues.

AlphaSense provides AI-driven market intelligence and search for sophisticated companies. Founded in 2011, the company has over 2,000 employees globally and is committed to a diverse and inclusive work environment.

• Analyze customer data and operational insights to identify trends and areas for improvement.
• Partner with enterprise customers to understand goals, challenges, and success metrics.
• Collaborate with cross-functional teams to ensure effective use of solutions and achieve desired outcomes.

This partner company enables healthcare organizations to adopt innovative technology solutions. They are a mission-driven organization focused on improving patient care delivery.

• Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and strategic customer value.
• Develop account strategies, executive engagements, and cross-functional initiatives across Sales, Product, and Support.
• Manage team performance, coach direct reports, and oversee executive escalations to ensure customer success.

Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering solutions for Fortune 500 companies. With over 80 years of data, the company fosters a culture based on WorkLife Pillars like WorkAnywhere and WorkTogether, with a focus on work-life balance and remote flexibility.

• Serve as the primary point of contact for quoting and renewal support, troubleshooting issues in Salesforce and quoting tools.
• Build and maintain lifecycle processes, playbooks, and automation rules to support customer outcomes and business growth.
• Create and coordinate key reporting for leadership, translating data into executive dashboards on customer adoption, renewals, and churn.

Affinity provides a Relationship Intelligence platform that helps dealmakers find, manage, and close more deals using data from trillions of interactions. With over 3,000 customers and $120M in funding, the company has a collaborative, inclusive culture and has been recognized as a Best Workplace.

• Build and lead the Customer Success organization from the ground up, owning GRR, NRR, renewals, and expansion revenue.
• Recruit, coach, and develop a high-performing team of Customer Success Managers while implementing health scoring and KPIs.
• Partner with Sales, Product, Engineering, and Support to improve customer outcomes and champion AI and automation.

Visual Matrix is a hospitality technology company that helps hotels maximize revenue, improve operations, and deliver exceptional guest experiences. The company has a customer-centric, collaborative, and entrepreneurial culture with a builder mindset.

• Manage a portfolio of high-value customer accounts and own renewals and expansion opportunities.
• Conduct regular business reviews and success planning sessions to drive product adoption and mitigate churn.
• Partner cross-functionally with Sales, Product, Support, and Implementation to deliver an exceptional customer experience.

Visual Matrix is building the hospitality technology platform of choice, helping hotels maximize revenue, improve operations, and deliver exceptional guest experiences. Their culture is customer-centric, collaborative, and entrepreneurial, with a focus on moving quickly and empowering people to make an impact.

• Manage a portfolio of 10-12 customer accounts and drive Net Revenue Retention.
• Lead customer onboarding and platform implementations to reduce time-to-value.
• Identify upsell opportunities and manage contract renewals to support growth.

We are the essential Packing Control System (PCS) for high-volume shippers, optimizing fulfillment operations. We are a high-impact team with a culture of curiosity, growth, and integrity.

• Own the team's renewal ARR targets and NDR goals, driving accountability for outcomes.
• Manage, coach, and develop a team of 4 Customer Success Managers to accelerate revenue.
• Lead cross-functional alignment with Sales, Marketing, Product, and executive stakeholders.

Catchafire brings together government, philanthropy, business, and volunteers to bridge paths to stronger communities. The remote-first team has generated over $200 million in value and 1 million volunteer hours, operating with a mission-driven culture.

• Lead and develop a team of Revenue Operations professionals to drive strategic alignment and operational excellence.
• Own the lead-to-opportunity lifecycle, improving conversion processes, analytics, and cross-team collaboration.
• Drive forecasting cadences, pipeline reviews, and revenue reporting to provide accurate business insights.

Our partner is a B2B SaaS company focused on optimizing revenue operations. They foster a culture of collaboration, innovation, and continuous improvement with a growing team.

• Lead and coach Customer Success, Implementation, and CS Operations teams to achieve exceptional customer outcomes.
• Drive customer adoption, retention, and value realization through scalable processes and data-driven strategies.
• Collaborate cross-functionally with Sales, Product, Engineering, and Operations to shape customer-focused initiatives.

They are a growing SaaS company focused on delivering exceptional customer outcomes through strategic leadership and operational excellence. They foster an inclusive, collaborative culture with a high-growth environment and trust-based flexibility.

• Own the operational engine for a ~70-person team, running analytics, enablement, and process design hands-on.
• Design and drive the internal training program and enablement initiatives for the onboarding team.
• Partner cross-functionally with Product, Support, and Sales to ensure seamless customer lifecycle.

Tekmetric is an all-in-one cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017, the company has grown from a single shop's vision to the industry's leading solution, with a culture of transparency, integrity, innovation, and a service-first mindset.

• Build and nurture relationships across your book of accounts, developing deep connections with decision-makers and stakeholders.
• Surface expansion opportunities, collaborate with Sales, and own retention targets within your client base.
• Stay fluent in ApartmentIQ's full product suite and partner cross-functionally with Product, Support, and Marketing.

ApartmentIQ builds industry-leading martech and data products for the PropTech space, including AI and data SaaS platforms. They are a fully remote team of 100+ across the U.S. with a strict no a**holes policy, focused on high performance and growth.

• Own and execute strategic customer success plans that align business objectives with measurable customer outcomes.
• Build, strengthen, and expand relationships with enterprise clients, engaging stakeholders from operational teams through executive leadership.
• Act as a trusted advisor by providing strategic guidance, best practices, and value-driven recommendations to customers and internal partners.

The company provides innovative SaaS solutions for the healthcare sector. It is a growing technology organization with a collaborative, cross-functional culture focused on customer success and professional growth.

• Deliver a world-class customer experience across the full customer lifecycle, from post-sale to renewal and expansion.
• Build trusting relationships with customers, understand their business goals, and drive product adoption.
• Lead the renewal process, mitigate risk, and identify upsell and cross-sell opportunities.

Ryan is a rapidly expanding tax services firm serving the world's most respected Global 5000 companies. The company offers an innovative work environment, accelerated growth for high performers, and a competitive benefits package.

• Lead a high-impact customer success organization focused on retention, expansion, and long-term customer value.
• Drive adoption, renewal performance, and revenue growth by building scalable customer success strategies.
• Partner with Sales, Product, Support, Engineering, and Operations to shape the customer journey and improve business impact.

Jobgether is an AI-powered job matching platform that connects candidates with employers. The company offers a transparent and collaborative culture focused on learning, innovation, and impact.

• Analyze complex sales data and provide actionable recommendations to commercial teams.
• Build and maintain reporting dashboards using PowerBI, Salesforce, and Excel.
• Support compensation planning, quota management, and territory design to improve business performance.

Shockwave Medical is a healthcare technology company focused on innovative solutions for medical device therapy. The company offers a fully remote, inclusive work environment with opportunities to contribute to meaningful advancements in healthcare.