Litify is transforming how legal teams operate through intelligent technology, with AI at the heart of that evolution.
As a Sr. CSM, AI, you will own the success of AI products across our customer base, blending technical curiosity with strategic relationship management.
You will help law firms adopt, implement, and scale AI use cases that drive measurable impact.

Key Responsibilities:

Drive AI adoption and value by participating in onboarding and leading continual enablement of LitifyAI customers.
Identify opportunities to expand AI usage through new use cases, success stories, and data-driven recommendations.
Gather and surface feedback by conducting structured interviews and check-ins to capture product insights.

Qualifications:

Strong technical aptitude and AI curiosity, with ability to explain generative AI and prompt-based workflows in practical business terms.
5+ years of Customer Success experience in SaaS, preferably supporting mid-market or scaled segments.
Proven experience driving adoption of complex or emerging technology, with consultative skills to build trusted relationships.

Why Join Us?:

Work with cutting-edge AI technology in the legal industry, backed by top-tier venture capital.
Collaborate cross-functionally with Product, Engineering, Sales, and Marketing to influence the AI roadmap.
Enjoy a fully remote culture with office hubs in New York and New Orleans, plus competitive compensation and benefits.

Litify

Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success. Backed by Bessemer Venture Partners, they are recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America.

Apply for This Position