Partner with customers to maximize platform value through AI adoption and measurable business outcomes.
Own a portfolio of enterprise accounts, driving retention, expansion, and executive engagement.
Leverage data and AI insights to proactively manage risks, opportunities, and customer success.
Outreach is the only complete agentic AI platform for revenue teams, founded in 2014. The company serves world-leading enterprises like Databricks, SAP, and Verizon, with a customer-first culture focused on AI-driven value.
Manage customer engagements as a trusted advisor, developing deep understanding of clients' AI strategies and overseeing high-quality data projects to meet SLAs.
Lead cross-functional collaboration with engineering and operations teams to ensure excellent deliverables and timely execution.
Drive client relationship management, maintaining strong connections, ensuring satisfaction, and acting as the primary point of contact.
Surge AI builds a platform that leverages human expertise to train advanced AI models for companies like Anthropic, Google, Microsoft, and Meta. The company is a profitable, bootstrapped startup founded by engineers and researchers, focusing on human-AI collaboration.
Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
Own the customer lifecycle from onboarding to adoption, renewals, and growth.
Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.
Manage the complete post-sales relationship for a portfolio of enterprise customers, acting as the primary point of contact throughout onboarding, adoption, renewal, and expansion.
Develop customer success plans aligned with business objectives, translating AI adoption goals into measurable outcomes and value realization strategies.
Monitor customer adoption, platform usage, and engagement metrics to identify risks, improve satisfaction, and support long-term retention.
This company specializes in enterprise AI solutions, helping organizations adopt cutting-edge AI technologies. The team is collaborative and focused on solving complex technical challenges, with opportunities for professional growth.
Drive client retention and growth by monitoring satisfaction, identifying upsell opportunities, and ensuring renewals through demonstrated ROI.
Guide new clients through successful onboarding and implementation, tailoring strategies to their unique needs.
Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships.
DeepJudge is an intelligence layer for legal work, founded by former Google search engineers with PhDs in AI from ETH Zurich. Backed by a $42.2M Series A from Felicis and Coatue, the company is headquartered in Switzerland with a growing team across North America and Europe.
Own the success, retention, and growth of a portfolio of enterprise customers with complex organizational structures.
Build trusted relationships with executive sponsors and serve as a strategic advisor throughout the customer lifecycle.
Leverage AI-powered platforms to monitor customer health, predict churn, and uncover expansion opportunities.
OfficeSpace Software provides the leading AI operating system for the built world, helping teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, they hire based on merit and have world-class teams in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.
Manage a portfolio of enterprise customers as a trusted advisor and strategic partner.
Drive customer retention, renewals, and expansion opportunities.
Lead executive-level business reviews and success planning sessions.
The company provides innovative SaaS solutions that help organizations maximize value. It operates with a remote-first, collaborative culture and focuses on customer success.
Lead and mentor a team of Customer Success Managers, establishing goals and success metrics to improve customer retention and expansion.
Act as a trusted escalation point for key customer relationships and partner with Sales, Product, and Engineering teams.
Design and refine customer success playbooks, workflows, and reporting systems to improve scalability and consistency.
The partner company is an organization focused on helping customers maximize the value of innovative data and technology solutions. It operates as a fully distributed remote team with a collaborative, inclusive culture emphasizing learning, mentorship, and career growth.
Leads a team driving customer adoption, retention, and expansion with clear expectations and scalable operating models.
Owns renewal and expansion performance for a segment through hiring, coaching, and operational discipline.
Champions AI tools to streamline workflows and surface customer insights faster for strategic work.
Abnormal Security protects organizations from AI-powered cybercrime using a behavioral AI platform. Trusted by 4,500+ enterprises, the company fosters a culture of excellence, accountability, and continuous improvement.
Combine legal knowledge with AI-powered tools to help organizations improve legal workflows and decision-making.
Manage client outreach, conduct product demonstrations, and convert leads into customers by identifying needs.
Build expertise at the intersection of law, sales, and legal innovation in a remote-first environment.
Our partner helps organizations leverage AI-powered legal solutions to improve workflows and decision-making. They offer a remote-first environment with flexibility, ownership, and professional growth opportunities for early-career legal professionals.
Drive adoption as a trusted strategic advisor, owning relationships with customer accounts and designing adoption programs.
Own the day-to-day customer experience, including check-ins, reporting, and QBRs.
Build and systematize the CS function using AI tools and no-code platforms to automate workflows.
Pinnacle offers Pascal, an AI-powered coaching platform that sits inside the flow of work. They are an early-stage, rapidly growing company focused on driving behavior change at scale.
Provide white-glove support to partners and attorneys, managing complex diaries, inboxes, and client-facing paperwork.
Handle document formatting, versioning, time capture, billing literacy, and travel coordination across multiple time zones.
Use AI and technology to streamline processes, reach for AI first, and work within a global Legal Operations function.
Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. They are a remote-first, global team that values collaboration and innovation.
Design and own the full digital customer journey for the SMB segment, from onboarding through renewal, using automated touchpoints and health-based interventions.
Build and manage lifecycle campaigns that drive product adoption using behavioral and health score signals, and leverage AI tools to automate outreach.
Instrument metrics, track program performance, and work cross-functionally with Product, Marketing, and Implementation to align strategy.
Karbon is the global leader in AI-powered practice management software for accounting firms. The company is well-funded, ranked #1 on G2, and has a people-first culture recognized with Great Place To Work® certification and on Fortune's Best Small Workplaces™ List.
Implement Mavenoid for customers and empower the sales team to close more deals.
Collaborate with Customer Success and Product teams to create and manage documentation.
Teach and empower customers to use Mavenoid while staying up to date with product features.
Mavenoid is the Intelligent Support Platform for products and devices, delivering best-in-class customer support with intelligent troubleshooting and remote support. Having raised our Series B, we are a remote-first company with a small, impactful team operating globally.
Drive client success and growth by ensuring high adoption, retention, and expansion of Eve's suite of solutions among law firm clients.
Onboard new firms in 90 days or less and maximize product utilization to achieve 90% case/matter usage and 75% feature adoption.
Demonstrate value through case studies, contribute to product evolution with client feedback, and maintain 90%+ retention rates.
Eve is redefining legal technology for plaintiff law firms with AI that works across every stage of a case, from intake through resolution. Backed by over $160M from top investors like Spark Capital and A16z, Eve is trusted by over 1,000 law firms and growing 2X revenue quarter over quarter with a world-class team.
Partner with Account Executives across the full sales cycle on Enterprise and Strategic opportunities, leading consultative discovery and delivering tailored product demonstrations.
Translate complex product and technical concepts for both legal and technical audiences, earning credibility with practicing attorneys and firm leadership.
Collaborate with internal teams to develop accurate talk tracks, demo flows, and use cases for product launches and campaigns.
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work, unifying data, documents, workflows, and teams into one platform. Fueled by a team of exceptional collaborators, the company's rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Provide coaching to clients on customer success strategies, including onboarding, relationship management, and retention.
Guide clients on career growth with resume reviews, interview prep, and salary negotiation tailored to customer success roles.
Support clients in applying AI tools to enhance customer success workflows and outcomes.
Leland is building the home for ambition in the age of AI, connecting people with the experts, programs, and communities they need to land jobs, get into schools, or upskill. Since 2021, the company has helped tens of thousands of people reach their goals and raised $19M from world-class investors, fostering a culture where ambition is sacred.
Provide strategic legal guidance on AI product development and compliance with global regulations.
Shape AI strategy and compliance, including navigating the EU AI Act, GDPR, and other privacy laws.
Empower sales and marketing by supporting AI trust initiatives and collaborating with commercial legal teams.
Zendesk is a customer service software company that powers billions of conversations with brands worldwide. They are a global company with a hybrid work culture focused on innovation and inclusion.
Own end-to-end AI deployments for APAC customers, turning ambitious AI initiatives into live, adopted solutions that drive measurable business outcomes.
Lead complex projects with a customer-first mindset, ensuring deployments run smoothly, on time, and against clearly defined success metrics.
Collaborate with internal teams across product, engineering, and GTM to bring clarity, structure, and momentum to customer deployments.
Cresta provides a unified AI platform for customer experience, combining conversational AI agents, real-time human augmentation, and conversation intelligence. Born from the Stanford AI Lab, they have raised over $270 million from leading investors and serve world-class companies like United Airlines, Cox Communications, and Marriott.
Lead and coach Customer Success, Implementation, and CS Operations teams to achieve exceptional customer outcomes.
Drive customer adoption, retention, and value realization through scalable processes and data-driven strategies.
Collaborate cross-functionally with Sales, Product, Engineering, and Operations to shape customer-focused initiatives.
They are a growing SaaS company focused on delivering exceptional customer outcomes through strategic leadership and operational excellence. They foster an inclusive, collaborative culture with a high-growth environment and trust-based flexibility.