Manage customer engagements as a trusted advisor, developing deep understanding of clients' AI strategies and overseeing high-quality data projects to meet SLAs.
Lead cross-functional collaboration with engineering and operations teams to ensure excellent deliverables and timely execution.
Drive client relationship management, maintaining strong connections, ensuring satisfaction, and acting as the primary point of contact.
Drive customer success by guiding enterprise clients in leveraging Cognigy's AI technology to maximize investment value.
Identify customer needs, coordinate solutions, and track success metrics to minimize churn and enhance adoption.
Craft tailored engagement plans and sales proposals, collaborating with sales and technical teams to build long-term loyalty.
NICE delivers AI-powered customer experience solutions for global enterprises. With over 8,500 employees across 30+ countries, the company is an innovation powerhouse in AI, cloud, and digital, managing over 120 million customer interactions daily.
Partner directly with enterprise customers to understand their workflows and translate needs into AI solutions using Unframe's platform.
Own end-to-end delivery of AI-powered projects alongside engineers and AI specialists, writing detailed product specs and prompt structures.
Balance speed, scalability, and customer impact while identifying repeatable patterns to improve platform capabilities.
Unframe is an AI-first startup helping the world's largest enterprises deploy LLM-powered applications quickly, combining product speed with consultancy flexibility. Backed by $100M in Series B funding from Bessemer, Craft, and TLV Partners, it is a fast-growing, revenue-generating company working with Fortune 500 customers globally.
Orchestrate branch-by-branch rollouts, manage KPIs, and keep deployments on track.
Build deep relationships with customer stakeholders and map use cases before and during deployment.
Become the product expert, run demos, and feed field insights back to product and engineering.
Airwave provides AI-powered smart glasses for industrial field-service technicians, helping them work more efficiently. The company is a fast-growing startup with a culture of ownership, deep customer focus, and continuous improvement.
Own the digital CX playbook for scale accounts, designing trigger logic, lifecycle sequences, and automated health monitoring from scratch.
Build and maintain health scoring models for digital accounts, defining at-risk, dormant, and breakout-track signals in product data.
Partner with RevOps to wire tooling (Claude, Clay, Lemlist, Salesforce) and own NRR and retention KPIs for the digital segment.
ElevenLabs is an AI research and product company transforming how we interact with technology. With $781M in funding and an $11B valuation, we serve millions of users and thousands of businesses, including major enterprises like Deutsche Telekom and Meta.
Lead HighLevel's AI product portfolio including AI Employee, Voice AI, and Conversation AI to redefine how SMBs operate their businesses.
Manage and coach PMs across multiple AI product areas, partnering with engineering, design, and go-to-market teams.
Drive monetization, adoption, and quality of AI products to make AI easy for non-technical users and a competitive advantage.
HighLevel is an AI-powered business operating system that provides agencies, entrepreneurs, and SMBs with infrastructure to build, automate, and scale. With over 2,000 team members across 10+ countries, it operates as a global remote-first organization focused on speed, ownership, and innovation.
Serve as technical advisor and strategic owner for enterprise accounts, driving adoption through demos, workshops, and troubleshooting.
Own the full customer lifecycle from onboarding to expansion, partnering with developers to C-suite executives.
Identify and scope expansion opportunities, lead executive reviews, and act as the voice of the customer internally.
Deepgram provides real-time APIs for speech-to-text, text-to-speech, and voice agents, underpinning the Voice AI economy. With over 200,000 developers and 1,300+ organizations, they've processed 50,000 years of audio and transcribed 1 trillion words, backed by a Series C from leading investors.
Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
Own the customer lifecycle from onboarding to adoption, renewals, and growth.
Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.
Manage long-tail customer accounts and ensure messaging compliance across channels.
Track metrics, respond to inquiries, and proactively resolve issues for community customers.
Leverage AI tools daily to automate workflows, surface insights, and optimize account management.
Telnyx builds a private, global, multi-cloud IP network and intuitive APIs to transform global connectivity. They are a financially stable, profitable company that fosters continuous learning and growth for their team.
Act as an advocate for customers, overseeing a portfolio to drive adoption and business outcomes.
Ensure customers use the latest product version and create success stories.
Guide teams to resolve escalated client issues quickly.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. They foster an AI-native culture with a focus on collaboration and innovation.
Drive adoption as a trusted strategic advisor, owning relationships with customer accounts and designing adoption programs.
Own the day-to-day customer experience, including check-ins, reporting, and QBRs.
Build and systematize the CS function using AI tools and no-code platforms to automate workflows.
Pinnacle offers Pascal, an AI-powered coaching platform that sits inside the flow of work. They are an early-stage, rapidly growing company focused on driving behavior change at scale.
Act as an advocate for a portfolio of customers, ensuring they achieve business outcomes and maximize value from ServiceNow products.
Leverage Success Plays and guide customers on best practices, innovations, and technical health to foster adoption and usage.
Oversee escalated client issues and collaborate with internal teams to ensure quick resolution and customer satisfaction.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together, with tens of thousands of employees globally.
Partner with engineers, product managers, and customers to deliver AI solutions for mission-critical challenges.
Manage large-scale, cross-functional AI software development builds on condensed timelines.
Drive process improvements, create documentation, and automate operational tasks to enhance delivery.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. With a culture of innovation and over 20,000 employees, they foster an AI-native environment where technology and talent thrive.
Provide coaching to clients on customer success strategies, including onboarding, relationship management, and retention.
Guide clients on career growth with resume reviews, interview prep, and salary negotiation tailored to customer success roles.
Support clients in applying AI tools to enhance customer success workflows and outcomes.
Leland is building the home for ambition in the age of AI, connecting people with the experts, programs, and communities they need to land jobs, get into schools, or upskill. Since 2021, the company has helped tens of thousands of people reach their goals and raised $19M from world-class investors, fostering a culture where ambition is sacred.
Manage the complete post-sales relationship for a portfolio of enterprise customers, acting as the primary point of contact throughout onboarding, adoption, renewal, and expansion.
Develop customer success plans aligned with business objectives, translating AI adoption goals into measurable outcomes and value realization strategies.
Monitor customer adoption, platform usage, and engagement metrics to identify risks, improve satisfaction, and support long-term retention.
This company specializes in enterprise AI solutions, helping organizations adopt cutting-edge AI technologies. The team is collaborative and focused on solving complex technical challenges, with opportunities for professional growth.
Develop and execute a content strategy that tells Surge's story across web, blog, and campaigns
Turn complex technical ideas into sharp, memorable narratives that resonate
Collaborate with leadership to shape how Surge shows up across the AI landscape
Surge AI is a platform that powers the most advanced AI models by combining elite human expertise with cutting-edge tools for scalable oversight. The company was founded by engineers and researchers, has been profitable from day one without venture funding, and partners with leading AI companies like OpenAI and Anthropic.
Drive revenue growth by leading technical sales strategies and scaling a global solutions architecture team.
Architect scalable, secure AI solutions for enterprise customers and shape product development.
Establish best practices for agentic AI, model customization, and enterprise deployment.
Cohere is the leading security-first enterprise AI company building cutting-edge foundation AI models and end-to-end products. We are a global technology company co-headquartered in Toronto and San Francisco with a passionate team of researchers, engineers, and designers.
Architect Superhuman Activation: Lead technical discovery and blueprint phase for new customers, mapping business systems to AI framework.
System Mapping & Integration: Design data flows between 1mind agents and client tech stacks (CRMs, MAPs, APIs, proprietary databases).
Customer Consultation: Serve as technical face of services team, guiding stakeholders through activation and translating technical hurdles into actionable outcomes.
1mind builds autonomous AI agents for go-to-market teams, creating a new category of enterprise software: Autonomous Customer Experience. They are a remote-first, fast-moving startup with a culture of ownership and impact.
Own the client relationship and drive proactive growth by anticipating needs and aligning solutions with business goals.
Master the product and become the internal expert, advocating for clients by feeding insights to product teams.
Navigate complexity by providing customers with data and insights to help them grow and overcome challenges.
WorkWave builds innovative software and fintech solutions for service professionals like pest control, lawn care, and cleaning. With over 8,000 customers globally, the company fosters a culture of accountability and collaboration.
Lead the onboarding process for new customers and conduct product training sessions.
Provide technical support and issue resolution, collaborating with engineering on complex problems.
Develop customer success plans, monitor health metrics, and drive retention and growth.
EULER is an AI-native PRM for modern partnership teams, making partner revenue scalable and predictable. We grew 600% YoY in 2025 and serve industry leaders, with a fast-moving, intentional culture focused on delivering real value.
Project manage customer enablement end to end, including workflow implementation and data ingestion.
Work onsite with property managers to guide them through the transition to AI-powered operations.
Deliver engaging training and build playbooks to scale future engagements.
Re-Leased is a cloud-based property management platform using smart automation and AI-driven insights to help property professionals thrive digitally. The company is a global team with values focused on people, finding a way, continuous improvement, and aiming high.