Surge AI builds a platform that empowers the world's most powerful AI models with human intelligence. They are a profitable, self-funded company with a team of engineers and researchers.
You will lead initiatives that directly impact products and customers, collaborating with engineering and operations teams to solve complex challenges.
You will establish and expand scalable systems, products, and processes to enhance customer support, coordinating with engineering to implement necessary features.
You will drive execution of multiple simultaneous cross-functional projects, setting timelines and managing teams to deadlines.
Manage customer engagements as a trusted advisor, developing deep understanding of clients' AI strategies and overseeing high-quality data projects to meet SLAs.
Lead cross-functional collaboration with engineering and operations teams to ensure excellent deliverables and timely execution.
Drive client relationship management, maintaining strong connections, ensuring satisfaction, and acting as the primary point of contact.