Lead complex global accounts as primary post-sale owner, driving retention, renewal, and expansion across geographies.
Partner with customers to define business outcomes and develop success plans for adoption and value realization.
Drive large-scale customer onboardings and deployments, ensuring execution and accelerated time-to-value.
Thomson Reuters provides trusted content and technology for professionals in legal, tax, accounting, compliance, government, and media. They employ 26,000 people across 70+ countries, with a culture focused on flexibility, inclusion, and continuous learning.
Build trusted customer relationships and serve as a strategic advisor to understand goals and challenges.
Develop and manage customer success plans, monitor adoption and health, and demonstrate ROI.
Own the full renewal lifecycle including pricing, negotiation, and closing, while identifying upsell opportunities.
Lightcast is a global leader in labor market insights, providing data and analytics to drive economic prosperity and mobility. The company has offices in the US, UK, Europe, and India, and is committed to diversity and inclusion.
Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization.
Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify expansion opportunities within existing customer base.
Certn changes how trust works through the world's easiest background check. They've raised $127M+, earned Deloitte Fast 50 recognition, and are a remote-first company with a high-performance edge and a strict no-jerk policy.
Build strong relationships with customers and drive product adoption to ensure satisfaction and retention.
Develop mutual value plans and identify expansion opportunities with Account Management partners.
Proactively identify account risks and collaborate with internal teams to optimize implementations.
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We are committed to building breakthrough software with a spark of magic, and we have put intentional focus on creating equitable workspaces for each of our employees.
Drive client success and growth by ensuring high adoption, retention, and expansion of Eve's suite of solutions among law firm clients.
Onboard new firms in 90 days or less and maximize product utilization to achieve 90% case/matter usage and 75% feature adoption.
Demonstrate value through case studies, contribute to product evolution with client feedback, and maintain 90%+ retention rates.
Eve is redefining legal technology for plaintiff law firms with AI that works across every stage of a case, from intake through resolution. Backed by over $160M from top investors like Spark Capital and A16z, Eve is trusted by over 1,000 law firms and growing 2X revenue quarter over quarter with a world-class team.
Guide customers through successful onboarding and implementation of Eve's solutions, ensuring smooth adoption and time to value.
Develop and deliver comprehensive training programs to help customers effectively utilize Eve's product suite.
Work with customers to understand workflows and configure Eve's solutions to meet their specific needs.
Eve provides AI-powered legal technology for plaintiff law firms, handling cases from intake to resolution. The company is backed by over $160M from top investors and has a team of experienced engineers and operators.
Own renewal and expansion strategy for a portfolio of accounting firms, driving measurable value realization and net revenue retention.
Serve as a strategic advisor to executive stakeholders, diagnosing workflow inefficiencies and aligning product capabilities to firm-level improvements.
Proactively identify churn indicators through behavioral data and health metrics, and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms. We are well-funded, ranked #1 on G2, Great Place To Work® certified, and on Fortune's Best Small Workplaces™ List.
Own the post-sale customer relationship, driving product adoption, satisfaction, and retention across the full customer lifecycle.
Guide customers from onboarding through renewal, expanding feature usage and identifying growth opportunities.
Advocate for customers by gathering feedback and collaborating with sales, support, and product teams.
momoGood is an AI-native platform that redefines modern giving, helping nonprofits, companies, and political organizations turn frictionless giving into lasting engagement. The company has helped raise over $1.7 billion worldwide and focuses on building a deliberate, impact-driven team and culture.
Own the narrative of customer experience, nurturing and scaling the customer base to transform legal professionals into advocates.
Bridge the gap between users and market by capturing real-world ROI and activating expansion strategies.
Design reference programs and lifecycle motions that turn customer satisfaction into revenue growth.
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. The company has been recognized as one of the most innovative and fastest-growing technology companies by Deloitte and Inc.
Own the success, retention, and growth of a portfolio of enterprise customers with complex organizational structures.
Build trusted relationships with executive sponsors and serve as a strategic advisor throughout the customer lifecycle.
Leverage AI-powered platforms to monitor customer health, predict churn, and uncover expansion opportunities.
OfficeSpace Software provides the leading AI operating system for the built world, helping teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, they hire based on merit and have world-class teams in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.
Own and facilitate onboarding and training of new customer accounts with a focus on early value demonstration.
Drive net revenue retention by monitoring health signals and intervening early to prevent churn.
Conduct EBRs and strategic planning sessions to cultivate relationships and highlight value for VP/C-Suite stakeholders.
Capsule builds an AI-powered video editing tool for modern teams to scale video production. It is a Series A startup with a remote-first culture, backed by top-tier investors behind Webflow, Figma, Slack, and Replit.
Develop and manage relationships with corporate clients to maximize retention and growth.
Serve as the main point of contact for client queries, renewals, and engagement.
Collaborate with account executives to identify new business opportunities and expand product adoption.
AlphaSense provides AI-driven market intelligence and search to help businesses make informed decisions. With over 2,000 employees globally and trusted by more than 6,000 enterprise customers, AlphaSense fosters a collaborative and innovative culture.
Build and maintain strong relationships with executive stakeholders and serve as the primary strategic point of contact for assigned customer accounts.
Monitor customer health, identify risks, and manage escalations to ensure high retention and contract renewal rates.
Drive account profitability by monitoring financial health, addressing scope creep, and recommending service realignment.
Advizex, a Myriad360 company, delivers IT solutions across healthcare, education, government, manufacturing, and retail with over 50 years of innovation. As part of a growing portfolio, the company fosters a customer-first culture with expanded resources and reach.
Manage a portfolio of 10-12 customer accounts and drive Net Revenue Retention.
Lead customer onboarding and platform implementations to reduce time-to-value.
Identify upsell opportunities and manage contract renewals to support growth.
We are the essential Packing Control System (PCS) for high-volume shippers, optimizing fulfillment operations. We are a high-impact team with a culture of curiosity, growth, and integrity.
Act as a strategic business partner and CEO of a portfolio of ~15 strategic clients, driving long-term partnerships and customer retention.
Lead Executive Business Reviews and proactively recommend solutions to anticipate client needs and uncover expansion opportunities.
Drive commercial success by owning retention, expansion strategies, and overall revenue growth within your portfolio.
TrueML is a mission-driven financial software company that uses machine learning to create personalized digital experiences for distressed borrowers. The team includes inspired data scientists, financial services experts, and customer experience fanatics building technology to ensure nobody gets locked out of the financial system.
Own net revenue retention and expansion ARR as the primary revenue discipline for the account management function.
Build and lead the AM team, define expansion playbooks, and manage strategic accounts directly.
Partner with CS and Sales to drive cross-sell and surface market intelligence from Fortune 500 and AmLaw 200 accounts.
Syllo is defining the Litigation AI category as the first unified platform to autonomously manage the entire litigation lifecycle end-to-end. Founded in 2019 and backed by top-tier VCs, the company has doubled its team in the last six months and supports Fortune 500 companies and AmLaw 200 firms.
Own a portfolio of Enterprise accounts and build proactive, outcome-driven strategies that deliver measurable value for retention and expansion.
Collaborate with your Sales counterpart to co-create SMART goals and track progress rigorously, demonstrating quantified impact.
Identify risks early through engagement signals and develop mitigation plans in partnership with the account team.
Conga provides commercial operations software to unify pricing, quoting, contracting, and rebates so companies run as connected, smarter businesses. With over 10,000 customers, including more than half of the Fortune 100, Conga fosters a community where colleagues thrive and innovation is encouraged.
Own a portfolio of customers and ensure delivery of measurable outcomes aligned to client goals.
Monitor customer health indicators and proactively identify risks to drive retention and renewals.
Identify and pursue upsell and expansion opportunities within existing accounts to drive growth.
NuvemRx helps community health providers simplify pharmacy operations with software, intelligence, and expert support. They are a fast-growing, VC/PE-backed company with a mission-driven culture emphasizing growth mindset and core values.
Manage a high-touch book of business of up to 50 accounts, driving contract renewals, upsells, and executive relationships to achieve NRR ≥110% and <8% churn.
Lead a Solutions team to handle tactical account management while developing playbooks, segmentation, and coaching cadence to scale customer success.
Drive adoption of Google Workspace and Gemini AI features through onboarding, product education, and proactive intervention based on usage signals.
Cloudasta is a Google ecosystem partner that helps clients maximize their Google Workspace and AI investments. As a growing company, they foster a collaborative and results-driven culture, with a focus on customer success and revenue growth.
Own end-to-end commercial strategy for enterprise accounts to drive revenue growth, retention, and expansion.
Build executive relationships and identify upsell/cross-sell opportunities through consultative, value-based selling.
Manage renewals, forecasts, and cross-functional teams to ensure successful customer outcomes.
LivePerson is a leader in trusted enterprise conversational AI and digital transformation, powering nearly a billion conversational interactions every month. Fast Company named LivePerson the #1 Most Innovative AI Company in the world, and we are committed to an inclusive workplace.