Customer Success Manager

The Role:

• You'll own a high-touch book of mid-market and enterprise accounts with a mandate to onboard, retain, and grow them.
• You'll identify expansion opportunities and partner with Sales to close them, while running EBRs to drive value.

What You'll Do:

• Cultivate strong, consultative relationships by owning onboarding and training, and monitoring health signals.
• Grow the book by carrying an expansion quota and mapping white space within accounts.
• Partner internally on renewals and risk, forecasting accurately and bringing customer intelligence back to the team.

What We're Looking For:

• 3-7+ years in enterprise CS, Account Management, or post-sales SaaS with a track record of hitting NRR and expansion targets.
• Commercially sharp, data-fluent, and organized at scale, with patience and love for training.