Lead complex, high-value global accounts as the primary post-sale owner of customer outcomes, driving retention, renewal success, and expansion readiness.
Partner with customers to define desired business outcomes and develop Customer Success Plans that support adoption, value realization, and long-term retention.
Drive successful large-scale customer onboardings, implementations, and deployments, ensuring disciplined execution and accelerated time-to-value.

Key Deliverables:

Achieve retention, renewal, adoption, and customer experience objectives across a portfolio of strategic global accounts.
Provide accurate forecasting of renewal outcomes, customer risk, and expansion readiness.
Develop and execute customer success and value realization strategies.

Benefits & Culture:

Flexibility with Flex My Way, including work-from-anywhere up to 8 weeks per year, empowering work-life balance.
Comprehensive benefits including health, dental, vision, 401k, parental leave, and tuition reimbursement.
Award-winning culture focused on inclusion, continuous learning, and social impact through volunteer days and ESG initiatives.

Thomson Reuters

Thomson Reuters provides trusted content and technology for professionals in legal, tax, accounting, compliance, government, and media. They employ 26,000 people across 70+ countries, with a culture focused on flexibility, inclusion, and continuous learning.

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