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Account Management & Retention:
- Own a BoB of up to 50 high-touch accounts representing ~$4M in annual spend.
- Drive end-to-end contract renewals and maintain executive relationships at Director, VP, and C-Suite levels.
- Segment portfolio by churn risk and growth potential to adjust cadence and achieve NRR ≥110%.
Growth & Expansion:
- Identify upsell and cross-sell opportunities for Gemini Enterprise, additional Workspace SKUs, and Google Cloud services.
- Lead a Solutions team and collaborate with Sales to develop account expansion plans tied to QBRs.
- Position Gemini AI features during client engagements to drive adoption and revenue.
Onboarding & Product Adoption:
- Lead high-touch onboarding experiences for new clients to ensure rapid time-to-value.
- Drive product adoption across Google Workspace by monitoring usage signals and intervening proactively with at-risk accounts.
- Build educational materials, training sessions, and adoption playbooks for Gemini and Workspace best practices.
Cloudasta
Cloudasta is a Google ecosystem partner that helps clients maximize their Google Workspace and AI investments. As a growing company, they foster a collaborative and results-driven culture, with a focus on customer success and revenue growth.