Build a clear, visible, and effective system for intake, prioritization, and sequencing with proactive reporting.
Translate stakeholder needs into tool assessment, selection, implementation, and ongoing optimization.
Drive adoption and optimization of the CX tech stack to align with critical workflows across teams.
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic operations and strengthen client relationships. The company values a structured hiring process and uses AI tools to support recruitment, focusing on fair and efficient candidate evaluation.
Lead end-to-end customer experience for Women’s Health & Rare Disease, ensuring timely sample processing and customer success.
Set vision for CX excellence, own SLAs, KPIs, and NPS targets, and serve as escalation point for complex issues.
Partner with cross-functional leadership to drive systemic improvements and champion customer success as a strategic function.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The company consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Lead a multi-brand post-sales team across Onboarding, Customer Success, and Technical Support, unifying operations and driving transformation.
Architect new organizational structures, processes, and metrics to scale intelligently using AI and automation.
Own retention, expansion, and upsell, aligning cross-functional teams around ideal customer outcomes.
Peek is the operating system powering the experiences industry, helping merchants increase revenues and streamline operations. As a remote-first company with over $7B in bookings and $150M in funding, Peek has been recognized by Forbes and Built In as a top employer with a global team of "Peeksters."
Lead a growing team of Customer Experience Associates across multiple support channels, ensuring fast, high-quality, and consistent support.
Build operating rhythms, workflows, staffing practices, and coaching programs to scale a multi-channel support environment.
Use data to manage performance, identify customer pain points, and partner cross-functionally to drive improvements.
Benepass provides a customizable fintech platform for companies to administer employee benefits. The company has raised approximately $75 million in equity capital and is backed by leading investors, fostering an inclusive, remote-first culture.
Create cardholder journey maps and analyze VoC data to identify trends and root causes of customer issues.
Develop CX roadmap and lead implementation of systems and processes to improve customer experience.
Champion customer perspective across the organization and report on key performance indicators.
Marqeta is a publicly-traded company on a mission to change the way money moves, enabling embedded finance with a card issuing platform. We foster a flexible-first culture that values innovation, collaboration, and customer centricity.
Lead the strategy and operations for Customer Care, including contact center, omnichannel experience, and digital transformation.
Drive operational excellence, leveraging analytics and insights to improve service quality, productivity, and customer experience.
Build and develop a high-performing team, partnering across functions to deliver exceptional patient and customer experiences.
iRhythm is a leading digital healthcare company combining wearable biosensors with cloud analytics to improve cardiac care. They are a growing organization with a culture of innovation, collaboration, and patient focus.
Lead the strategic segment customer success vision and execution across a high-performance team.
Drive cross-functional collaboration with Sales, Services, Product, and R&D to deliver outstanding outcomes.
Own key metrics including NPS, CSAT, retention, account P&L, and customer health scores.
NiCE Ltd. provides software products for customer experiences, fighting financial crime, and ensuring public safety. The company serves 25,000+ global businesses including 85 of the Fortune 100, with over 8,500 employees across 30+ countries, and is known for innovation in AI and cloud.
Own and continuously improve the CX quality framework across customer support interactions, ensuring consistent evaluation standards and actionable feedback loops.
Analyze customer feedback, support tickets, and operational data to identify recurring issues, root causes, and opportunities to improve the customer experience.
Monitor and report on key CX metrics such as CSAT, CES, NPS, FCR, and ticket trends, using insights to prioritize improvements and measure impact.
Eneba is building an open, safe, and sustainable marketplace for gamers, serving close to 20 million active users. We are a fast-growing international team that values data-driven decision making and continuous improvement.
Define and execute Roofr's post-sale customer experience strategy, leveraging AI and automation to accelerate time-to-value and improve retention.
Lead customer support, onboarding, and retention teams, building scalable processes and a customer-first culture.
Partner cross-functionally with Product, Engineering, Sales, and Marketing to optimize the end-to-end customer journey.
Roofr provides a CRM platform for roofing contractors, integrating sales tools like aerial measurements and digital proposals with payments and material ordering. They are a successful startup with a strong culture, solid financials, and a growing team.
Own the Voice of Customer program, translating member signals from support, reviews, and social into structured insights.
Build data-backed business cases linking member sentiment to retention, engagement, and revenue for Product and Leadership.
Represent the member perspective across cross-functional teams including Product, Engineering, and Operations.
Dave is a financial app leveraging technology to provide affordable, transparent access to liquidity for millions of Americans. It is a virtual-first company with a culture focused on member-centricity, transparency, and persistence.
Serve as a frontline ambassador by providing personalized support and guidance across all customer interactions.
Manage complex and urgent inquiries with empathy and a solutions-focused approach.
Partner with internal teams to identify trends and improve the user experience.
They operate a platform connecting veterinary professionals with partners to improve access to care. The company is mission-driven and supportive, with a culture focused on professional growth and inclusivity.
Lead and mentor a team of Customer Success Managers, establishing goals and success metrics to improve customer retention and expansion.
Act as a trusted escalation point for key customer relationships and partner with Sales, Product, and Engineering teams.
Design and refine customer success playbooks, workflows, and reporting systems to improve scalability and consistency.
The partner company is an organization focused on helping customers maximize the value of innovative data and technology solutions. It operates as a fully distributed remote team with a collaborative, inclusive culture emphasizing learning, mentorship, and career growth.