Sr. Member Experience Manager
Benefits
Unlimited PTO
Similar Jobs
See allProgram Manager, Voice of the Member
Chime
USA
Analytics
Product Management
Data Analysis
CX Manager
Marqeta
US
Customer Experience
Journey Mapping
Data Analysis
Sr. Member Engagement Manager
Carrot
Global
Data Analysis
Cross-functional Collaboration
CRM Platforms
Program Manager, Member Experience
Chime
US
Program Management
Customer Experience
Data Analysis
Director, Voice of the Customer Programs
Extreme Networks
US
Customer Advocacy
Storytelling
Strategic Planning
What You'll Do:
- Own the Voice of Customer program, turning member feedback from support, reviews, and social into actionable insights.
- Build structured business cases that tie sentiment to retention, revenue, and engagement metrics.
- Advocate for the member in cross-functional meetings, influencing product decisions.
What You'll Need:
- 5+ years in member experience, VoC, or customer insights with program ownership.
- Ability to gather signals from multiple touchpoints and synthesize into clear recommendations.
- Comfort with data tools like Mode or Looker to build and defend cases.
Why You'll Love Working Here:
- Virtual-first culture with flexible hours and a home office stipend.
- Premium medical, dental, and vision insurance with 401(k) matching.
- Flexible PTO and generous paid parental leave.
Dave
Dave is a financial app leveraging technology to provide affordable, transparent access to liquidity for millions of Americans. It is a virtual-first company with a culture focused on member-centricity, transparency, and persistence.