Investigate the biggest sources of member frustration and delight by combining signals from feedback, support conversations, social channels, app reviews, and operational data.
Build and evolve tools, automations, and AI-enabled workflows to help teams access, understand, and act on member insights more effectively.
Turn complex findings into clear, compelling narratives to help product teams, business leaders, and executives make better decisions on behalf of members.
Chime is a financial technology company, not a bank, that provides banking services through partner banks to help members achieve financial progress. With a team of problem solvers and builders, Chime fosters an entrepreneurial culture focused on innovation and member obsession.
Create cardholder journey maps and analyze VoC data to identify trends and root causes of customer issues.
Develop CX roadmap and lead implementation of systems and processes to improve customer experience.
Champion customer perspective across the organization and report on key performance indicators.
Marqeta is a publicly-traded company on a mission to change the way money moves, enabling embedded finance with a card issuing platform. We foster a flexible-first culture that values innovation, collaboration, and customer centricity.
Lead new lifecycle experiences for emerging health journeys by partnering with cross-functional teams from concept through post-launch.
Maintain and optimize lifecycle engagement programs end-to-end, including strategy, audience segmentation, and performance analysis.
Drive member engagement and retention through data-driven analysis, hypothesis testing, and experimentation.
Carrot is the leading global fertility and family care platform, providing intelligent care orchestration to support millions of members across 195 countries. The company is a high-growth, mission-driven organization recognized as a defining force in healthcare innovation, with a collaborative and inclusive culture.
Drive operational excellence by streamlining and automating agent functions.
Identify friction points across member and agent journey and implement scalable solutions.
Influence cross-functional roadmaps using data-driven insights.
Chime is a financial technology company that provides helpful, easy, and free banking services through partner banks. With a large team of problem solvers and dreamers, Chime fosters an entrepreneurial culture focused on member success and integrity.
Lead the global Voice of the Customer strategy, capturing customer insights and amplifying success.
Build and scale advocacy programs, including executive advisory boards and customer reference pipelines.
Create compelling customer stories and activate advocates to drive sales, brand awareness, and market credibility.
Extreme Networks provides cloud-driven networking solutions and services, leveraging AI and analytics to help over 50,000 customers accelerate digital transformation. The company values inclusion and diversity, fostering an environment where employees thrive because of their differences.
Own the value plan for each account, connecting business problems to measurable outcomes.
Build trusted relationships with business and technical stakeholders to drive adoption and ROI.
Lead enablement sessions on dashboard design, funnel analysis, and retention modeling.
Mixpanel is a product intelligence and analytics platform that helps companies understand user behavior through data. Trusted by over 29,000 customers and backed by $277M in funding, they foster a culture of bold bets, innovation, and teamwork.
Own and continuously improve the CX quality framework across customer support interactions, ensuring consistent evaluation standards and actionable feedback loops.
Analyze customer feedback, support tickets, and operational data to identify recurring issues, root causes, and opportunities to improve the customer experience.
Monitor and report on key CX metrics such as CSAT, CES, NPS, FCR, and ticket trends, using insights to prioritize improvements and measure impact.
Eneba is building an open, safe, and sustainable marketplace for gamers, serving close to 20 million active users. We are a fast-growing international team that values data-driven decision making and continuous improvement.