Investigate the biggest sources of member frustration and delight by combining signals from feedback, support conversations, social channels, app reviews, and operational data.
Build and evolve tools, automations, and AI-enabled workflows to help teams access, understand, and act on member insights more effectively.
Turn complex findings into clear, compelling narratives to help product teams, business leaders, and executives make better decisions on behalf of members.
Chime is a financial technology company, not a bank, that provides banking services through partner banks to help members achieve financial progress. With a team of problem solvers and builders, Chime fosters an entrepreneurial culture focused on innovation and member obsession.
Own end-to-end operational delivery of AMS benefits programs, including carrier and TPA management, compliance, and data integrity.
Serve as the primary operational interface to Benefits COE, Payroll, HRIS, Legal, and People Services for cross-functional alignment.
Lead the full AMS LOA lifecycle in partnership with LOA vendors, from intake through return-to-work.
Zscaler is a cloud security company that provides the Zero Trust Exchange platform to secure digital transformation. With a global team and a culture emphasizing innovation and accountability, Zscaler builds high-performing teams to protect customers from cyberattacks.
Drive program and team performance, defining roadmaps and managing risk across cross-functional initiatives.
Lead operational readiness by designing training, knowledge management, and process improvements for servicing operations.
Partner with product, engineering, and compliance teams to ensure scalable, compliant, and high-quality servicing experiences.
Affirm is reinventing credit to make it more honest and friendly, offering buy now, pay later options without hidden fees or compounding interest. As a remote-first company, they focus on people and operational excellence, delivering seamless customer experiences at scale.
Own the Voice of Customer program, translating member signals from support, reviews, and social into structured insights.
Build data-backed business cases linking member sentiment to retention, engagement, and revenue for Product and Leadership.
Represent the member perspective across cross-functional teams including Product, Engineering, and Operations.
Dave is a financial app leveraging technology to provide affordable, transparent access to liquidity for millions of Americans. It is a virtual-first company with a culture focused on member-centricity, transparency, and persistence.
Create cardholder journey maps and analyze VoC data to identify trends and root causes of customer issues.
Develop CX roadmap and lead implementation of systems and processes to improve customer experience.
Champion customer perspective across the organization and report on key performance indicators.
Marqeta is a publicly-traded company on a mission to change the way money moves, enabling embedded finance with a card issuing platform. We foster a flexible-first culture that values innovation, collaboration, and customer centricity.
Drive strategic initiatives to improve user experience and support efficiency across Stripe.
Collaborate closely with Support leadership and cross-functional leaders to inform decision-making.
Manage end-to-end execution of large projects that transform operations and deliver quantifiable impact.
Stripe is a financial infrastructure platform for businesses, enabling millions of companies to accept payments and grow revenue. With a massive mission to increase GDP of the internet, Stripe fosters a culture of passion, grit, and integrity, and seeks diverse perspectives.
Lead, coach, and develop a team of Partner Operations Specialists through thoughtful feedback and career development.
Build durable operational frameworks to improve product partnership management across Banking and Expansion.
Champion scalable tooling and workflows, ensuring partnership context is accurate and actionable.
Mercury is building a complete finance stack for startups, helping founders spend less time on financial infrastructure and more time building their businesses. The company operates with a focus on thoughtful operational systems, trusted relationships, and seamless execution across multiple teams.
Own end-to-end operating model and outcomes for provider engagement and growth programs, ensuring timelines, milestones, and intended results are met.
Track program performance through data, translate into concise reports for senior leadership, and provide recommendations for prioritization.
Collaborate with cross-functional teams and engage directly with providers and practice staff to maintain momentum and drive program success.
Counterpart Health transforms healthcare with an AI-enabled primary care tool, Counterpart Assistant, that supports earlier diagnosis and management of chronic conditions. As a subsidiary of Clover Health, they have a remote-first culture with a focus on diversity and inclusion, and thousands of practitioners using their tool.
Lead a multi-team organization of Operations Managers responsible for accurate and compliant execution of money movement flows.
Translate high-level organizational strategy into actionable operational plans and drive continuous improvement.
Serve as a strategic link between frontline operations and cross-functional leadership, including Product, Engineering, and Legal.
Human Interest is a fintech company that makes retirement savings accessible to small and medium-sized businesses. It is a high-growth company backed by major investors, with a mission-driven culture focused on closing the retirement gap.
Deliver operational excellence through product thinking, working with product managers, engineers and designers.
Share customer feedback and pain points with the Product Team to help shape what we build next.
Own key performance and risk indicators to improve customer experience and operational performance.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and more. They have a growing team and a culture focused on solving problems and changing lives through great customer service.
Lead the bank charter remediation program across Compliance, Risk, QA, Enablement, Engineering, and Banking.
Translate regulatory requirements into scalable workflows, policies, and controls.
Own partner bank governance, KPI monitoring, and audit readiness.
Mercury is a fintech company building banking infrastructure for startups, offering financial services through partner banks. The company is scaling its operations to transition into a bank, fostering a culture of rigor, ownership, and customer empathy.
Drive the full lifecycle of benefits, wellness, and compliance initiatives from concept to multi-state implementation.
Own US health benefits, 401k plans, leave programs, and regional compliance, ensuring a seamless employee experience.
Establish agile governance, build high-touch enablement tools, and iterate based on feedback to optimize benefits adoption.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global remote-first organization built for speed and ownership.
Create customer-centric content and perform data analysis to support account strategy and business reviews.
Marqeta provides a card issuing platform that enables companies to issue cards, authorize transactions, and manage payment operations in real time. The company is publicly traded, with a focus on innovation and a flexible work culture, serving well-known brands in the new economy.
Oversee end-to-end program operations for multiple complex initiatives, from planning and logistics to data analysis and insight synthesis.
Design smarter systems and embed AI-enabled workflows to reduce operational burden and enable consistent excellence across the organization.
Build trust-based partnerships with senior leaders by anticipating needs, clarifying expectations, and proactively resolving issues.
Leading Educators partners with school systems to improve teaching and student success through instructional excellence and systemic solutions. It is a national nonprofit that values collaboration, continuous learning, and equity, with a culture that fosters individual strengths and innovation.
Lead new lifecycle experiences for emerging health journeys by partnering with cross-functional teams from concept through post-launch.
Maintain and optimize lifecycle engagement programs end-to-end, including strategy, audience segmentation, and performance analysis.
Drive member engagement and retention through data-driven analysis, hypothesis testing, and experimentation.
Carrot is the leading global fertility and family care platform, providing intelligent care orchestration to support millions of members across 195 countries. The company is a high-growth, mission-driven organization recognized as a defining force in healthcare innovation, with a collaborative and inclusive culture.
Coordinate operational readiness activities across customer support impacting initiatives to ensure smooth implementation.
Partner cross-functionally with Support, Product, Risk, Engineering, and Enablement teams to align on operational requirements.
Own recurring operational readiness motions and communications, maintain a centralized roadmap, and lead readiness planning for new launches.
Mercury is a fintech company that provides banking services through FDIC-insured partner banks. The company is scaling operations and values cross-functional collaboration and operational excellence.
Validate Bank Partner Invoices and coordinate Program Change Requests (PCRs) for bank review and approval.
Serve as the day-to-day contact for administrative inquiries from banking partners and support strategic initiatives.
Collaborate cross-functionally to drive process improvements and optimize stakeholder engagement.
Marqeta is a card issuing platform that enables embedded finance for companies to issue cards and manage payment operations. They are a publicly-traded company with a Flex First culture and values focused on customer success and innovation.
Serve as primary point of contact for a portfolio of customers, managing daily operational needs and ensuring programs run smoothly.
Document and improve operational processes, creating templates and playbooks to support the Account Management team.
Perform data analysis to surface customer trends and assist senior Account Managers with reporting and presentations.
Marqeta is a fintech leader redefining financial services through embedded finance. It is a fast-growing company with a flexible-first culture that supports remote work.
Partner with leadership to define vision and strategy for your product area.
Own the roadmap end to end from problem definition through launch and iteration.
Leverage analytics and user research to identify high-impact features and experiments.
Step is a fintech company building banking and borrowing products for the next generation, aiming to improve financial literacy. As part of Beast Industries, it is a remote-first, fast-growing company with a culture of customer obsession and ownership.
Lead end-to-end delivery of Revenue's highest-priority cross-functional initiatives.
Drive strategic partnerships and product launches from planning through launch.
Build scalable operating mechanisms and governance to improve execution.
Block builds technology to increase access to the global economy through brands like Square, Cash App, Afterpay, TIDAL, and Bitkey. As a public company, they emphasize an inclusive economy and offer comprehensive benefits to support employees.