Lead a high-volume customer operations team, ensuring service levels, quality standards, and satisfaction goals are met.
Hire, mentor, and develop supervisors and frontline staff, overseeing BPO partnerships for team performance.
Drive process improvements using operational data, partnering with cross-functional teams to enhance customer experience.
Fresno Summit Advisors partners with a rapidly growing healthcare technology company that simplifies financial and administrative experiences for healthcare organizations and consumers. The company is scaling nationally, fostering a culture of accountability, collaboration, and continuous improvement.
Build and run customer support for enterprise partnerships, handling compliance-driven flows with precision and fast resolution.
Be hands-on from day one: resolve tickets, refine knowledge base, and scale through internal hires or BPO partners.
Report to Head of Product, ensuring customer voice shapes product improvements and operational processes.
Bastion builds regulated financial infrastructure for modern businesses, offering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. The company is a fast-paced startup with a compliance-first culture, seeking a hands-on leader to build and run customer support operations.
Deliver operational excellence through product thinking, working with product managers, engineers and designers.
Share customer feedback and pain points with the Product Team to help shape what we build next.
Own key performance and risk indicators to improve customer experience and operational performance.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and more. They have a growing team and a culture focused on solving problems and changing lives through great customer service.
Lead operational excellence by overseeing day-to-day functions to ensure efficiency, consistency, and alignment with business goals across teams.
Drive performance and accountability by setting clear goals, monitoring KPIs, and holding teams responsible for service levels and quality standards.
Collaborate cross-functionally with leaders in Quality, Training, Workforce, Product, and Data to identify gaps and implement scalable solutions.
Papa provides social support by pairing older adults and families with trained companions to reduce loneliness and improve health. Founded in 2017 and headquartered in Miami, the company is backed by major investors and fosters a people-first culture focused on community and belonging.
Drive student lifecycle outcomes across university portfolios through strategic leadership and operational excellence.
Manage team performance, execute retention strategies, and monitor data to meet retention, satisfaction, and graduation targets.
Serve as escalation point for program-level performance, student risk, and institutional concerns, overseeing 5-6 managers and up to 9,000 students.
2U partners with top universities and companies to deliver online education programs, accelerating careers and transforming lives. As the parent company of edX, it powers thousands of higher education offerings and employs a diverse global workforce.
Define and build the internal systems, workflows, and decisioning infrastructure that power Wave's payments operations.
Own the strategy and roadmap for tools used by Risk, Fraud, Compliance, Support, Finance, and Payments Operations teams.
Replace fragmented workflows and manual processes with scalable platform capabilities to improve operational efficiency and customer outcomes.
Wave provides financial software and services to help small businesses thrive. The company fosters a creative and energetic culture where employees are empowered to be bold and learn quickly.
Develop and execute a comprehensive operational strategy focused on scalability, efficiency, and regulatory compliance.
Lead core operational functions including payments, treasury, reconciliations, and back-office duties to ensure seamless client experience.
Drive process improvement and automation across the organization to reduce manual effort and increase operational leverage.
Xapo Bank is a financial institution dedicated to providing economic freedom and wealth protection with a fully distributed team of over 160 employees from 50+ countries. Their culture emphasizes remote work, diversity, and continuous learning.
Lead and develop a high-performing onboarding operations team through coaching, performance management, and structured feedback.
Make sound, timely decisions on complex onboarding scenarios and maintain department SLAs.
Partner cross-functionally with internal teams to improve workflows, tooling, and onboarding effectiveness.
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Lead key operations processes, risk management, and operational effectiveness across the University.
Manage the operational calendar, compliance activities, and policy administration.
Supervise team members and drive cross-functional projects to support institutional priorities.
The Chicago School is a higher education institution focused on professional psychology and related fields. It is a university with multiple campuses and a remote workforce, emphasizing collaborative operations and institutional effectiveness.
Drive revenue growth by owning the strategic roadmap for SMB go-to-market operations.
Lead cross-functional projects from conception to execution, such as launching new sales teams.
Manage and coach a team of analysts, aligning their work with strategic initiatives.
ZipRecruiter is a leading online employment marketplace that uses AI-driven smart matching to connect job seekers with businesses of all sizes. It is a large company with a fun, collaborative culture that values work-life balance.
Lead a high-performing team responsible for scheduling, patient communications, and call center operations.
Develop scalable workflows and monitor operational KPIs to ensure operational excellence.
Partner cross-functionally with clinical, product, and operations teams to improve patient experience and drive continuous improvement.
Heartbeat Health is revolutionizing cardiovascular care delivery with a remote-first, high-autonomy team. They are a small, lean, and mission-driven company focused on improving patient experience through operational excellence.
Lead frontline CX team strategy and execution across channels, shaping expansion into chat and phone.
Use hands-on data analysis to drive operational improvements and influence cross-functional decisions.
Develop managers into effective leaders and build a customer-centric team culture during growth.
Spring Health is a global mental health company eliminating barriers to mental health with an AI-native platform for personalized support. Alma, a Spring Health Company, simplifies access to affordable mental health care for therapists and clients, with over 20,000 therapists in their network and $220.5M in funding, named to Inc's Best Workplaces in 2022 and 2023.
Act as a product consultant and escalation point for operational support issues, partnering with Sales and Field Operations to manage customer expectations.
Develop and deliver operational training for CVS Operations and Field Support teams, and create and maintain operational procedures.
Lead process improvement initiatives, manage projects from initiation to implementation, and collaborate cross-functionally to drive operational efficiencies.
Brink's is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services, serving customers in over 100 countries. With a network of operations in 51 countries, the company fosters an engaged culture that values diverse backgrounds and provides equal opportunity.
Own sector performance and escalations, ensuring service levels and KPI improvement through coaching and process changes.
Partner cross-functionally with Revenue, Network, Finance, and R&D to shape SOPs, support revenue motions, and scope customer-specific solutions.
Coach and develop team leaders, manage training platform, and drive continuous improvement initiatives aligned with company OKRs.
Airspace is a tech-enabled freight forwarder that uses AI and machine learning to deliver critical packages like organs and machine parts. The company has raised over $140M, employs 300+ people, and fosters a culture of innovation, transparency, and teamwork.
Lead and transform the support organization by designing scalable processes, playbooks, and operating rhythms.
Develop a high-performing team through coaching, accountability, and continuous improvement.
Drive operational excellence by monitoring metrics, improving customer experience, and leveraging AI for efficiency.
HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.
Own your team's core operational metrics like productivity, quality, and SLA targets using data-driven daily monitoring.
Develop your team through direct, specific feedback and ramp plans that close performance gaps.
Handle escalations by diagnosing root causes, resolving issues, and implementing process improvements.
Generator Health helps patients access their medications through streamlined operations. The company is a growing healthcare startup focused on operational excellence and patient-centric workflows.
Act as a strategic partner to senior leadership, driving operational excellence and financial accountability across a large-scale analytics organization.
Manage capital and operating budgets, develop financial narratives, and support executive decision-making through tracking ROI and value realization.
Establish operational rhythms, lead planning processes, and drive cross-functional coordination to ensure alignment with organizational goals.
Our partner is a healthcare-focused organization driving innovation in analytics and operational excellence. They operate in a fast-moving environment with a collaborative culture focused on continuous improvement and organizational growth.
Manage, coach, and develop a distributed Lab Operations team.
Own the team's day-to-day operation across lab result review, order investigations, and proactive issue resolution.
Improve SOPs, quality standards, and team workflows for consistent scaling.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Backed by Creandum, Point Nine, and YC, they are scaling fast with a remote-first culture.
Leads a global team of Client Support Analysts or Engineers to deliver high-quality support experiences.
Oversees daily support operations, escalations, and performance metrics across Level 1 or Level 2 teams.
Champions client advocacy, knowledge management, and cross-functional collaboration to improve workflows.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company offers innovative products and has a singular focus on client success, with a diverse and inclusive culture.
Lead end-to-end execution of technical customer delivery projects including onboarding, migrations, and expansions.
Own and refine customer-facing operational processes, ensuring scalable and repeatable delivery models.
Act as central coordinator across Customer Success, Support, Operations, Sales, and Product for project alignment.
Librestream, a division of Harris, delivers advanced AR and AI-driven software for frontline workers in industries like manufacturing, energy, and aerospace. Harris is a leading provider of mission critical software to the public sector in North America, offering a casual work environment and comprehensive benefits.