Manage a remote team of vertical leaders and analysts, ensuring operational excellence across outbound, inbound, B2B/VAS, and fulfillment center support.
Develop data-driven action plans, monitor KPIs, and implement strategies to meet service level agreements and reduce manual work.
Foster a high-performance culture through bi-weekly 1:1s, goal setting, and cross-functional collaboration to resolve escalations and drive process improvements.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. Backed by top investors like Menlo Ventures and SoftBank, it is one of the fastest-growing tech companies headquartered in Chicago.
Lead operational excellence by overseeing day-to-day functions to ensure efficiency, consistency, and alignment with business goals across teams.
Drive performance and accountability by setting clear goals, monitoring KPIs, and holding teams responsible for service levels and quality standards.
Collaborate cross-functionally with leaders in Quality, Training, Workforce, Product, and Data to identify gaps and implement scalable solutions.
Papa provides social support by pairing older adults and families with trained companions to reduce loneliness and improve health. Founded in 2017 and headquartered in Miami, the company is backed by major investors and fosters a people-first culture focused on community and belonging.
Develop and implement operational processes across the organization to improve efficiency and scalability.
Partner cross-functionally with Sales, Finance, HR, and Executive teams to drive accountability and collaboration.
Monitor performance metrics and implement automation initiatives to support growth.
Rhymetec is a rapidly growing cybersecurity and compliance firm helping organizations navigate complex security, privacy, and regulatory challenges. They provide services including vCISO, SOC 2, ISO 27001, HIPAA, and AI-powered security assessments.
Serve as operational second-in-command to the Program Manager, overseeing Specialist teams and driving operational excellence.
Analyze KPIs to identify trends and opportunities, then translate data into actionable recommendations.
Support process improvement initiatives, including documentation, training design, and system enhancements.
Nightingale Education Group is a nursing school focused on transforming healthcare access through exceptional nursing education. They have graduated nearly 5,000 nurses and emphasize a collaborative culture with professional development and work-life integration.
Lead and develop a high-performing onboarding operations team through coaching, performance management, and structured feedback.
Make sound, timely decisions on complex onboarding scenarios and maintain department SLAs.
Partner cross-functionally with internal teams to improve workflows, tooling, and onboarding effectiveness.
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Lead end-to-end supply planning, inventory management, and logistics operations across global markets.
Oversee import/export compliance, third-party logistics, and fulfillment to ensure regulatory compliance and efficiency.
Drive operational excellence through process improvement, KPI development, and cross-functional collaboration.
CEFALY Technology is a medical device company dedicated to providing innovative solutions for migraine relief. The company is an established player in its niche, with a focus on operational excellence and scalable growth.
Partner directly with the founder on operational priorities and company initiatives.
Create accountability systems, workflows, and processes across the organization.
Develop and maintain dashboards, reporting, and performance tracking systems.
Click and Love is a rapidly growing affiliate marketing and content business that blends organic content, paid advertising, and strategic partnerships. They are a scaling company seeking an operational leader to bring structure and accountability.
Lead service delivery managers and teams to align execution with customer needs and long-term service transformation goals.
Define and advance the future-state operating model, translating strategy into roadmaps and measurable improvements in customer experience and efficiency.
Build performance discipline with KPI frameworks, dashboards, and operating reviews to manage workload, capacity, and service risks.
Daktronics designs, engineers, manufactures, and supports digital LED display technology and audio systems, creating products for sports venues and businesses worldwide. They offer meaningful work, flexible opportunities, competitive compensation, and benefits in a team-oriented culture.
Manage all operations for a few processes or clients to meet SLAs and drive operational efficiency.
Work closely with the team and managers to achieve quantitative and qualitative SLAs and KPIs.
Ensure measures are in place to improve quality, turnaround time, and overall process efficiency.
UST HealthProof reshapes the future of health insurance by reducing administrative costs and building better healthcare experiences through a modern, cloud-based core administration ecosystem. It is a fast-paced, growing company run by leaders with strong health plan and technology backgrounds, fostering a supportive environment where individual growth is nurtured.
Drive evolution of Global Support into proactive, intelligence-driven, AI-enabled customer operations through operational intelligence, escalation governance, and workflow automation.
Lead cross-functional operational alignment across Support, Product, Engineering, and Customer Experience teams to modernize support operations.
Oversee support operational tooling, systems optimization, and readiness for major releases and strategic initiatives.
Everbridge is a global leader in critical communications, public safety, and enterprise safety solutions, enabling organizations to deliver life-saving communications at scale. The company fosters a culture of operational excellence, innovation, and proactive customer advocacy.
Lead a specialized pod of 5–6 direct reports to unify the account management lifecycle for professional fleets.
Drive professional supply performance for WAV and Livery categories to meet district demand.
Standardize operational blueprints by enforcing consistent processes and documentation across market launches.
HopSkipDrive creates opportunity through mobility by providing safe, fast supplemental student transportation. Founded by three moms, we have facilitated over five million rides across 20+ states, are a Series D company with $100M raised, and have been recognized on the Inc. 5000 and Deloitte 500 Fast-Growing Technology lists.
Champion metric-based operations by gathering data and generating insights on cost-to-serve, throughput, and inventory costs.
Own special projects end-to-end, from problem definition and business case to execution and results measurement.
Serve as Operations Chief of Staff, preparing materials for leadership meetings and driving accountability across teams.
Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place. The company is scaling its operations and seeks a hands-on manager to drive analytics and process improvement.
Act as a product consultant and escalation point for operational support issues, partnering with Sales and Field Operations to manage customer expectations.
Develop and deliver operational training for CVS Operations and Field Support teams, and create and maintain operational procedures.
Lead process improvement initiatives, manage projects from initiation to implementation, and collaborate cross-functionally to drive operational efficiencies.
Brink's is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services, serving customers in over 100 countries. With a network of operations in 51 countries, the company fosters an engaged culture that values diverse backgrounds and provides equal opportunity.
Own the design, architecture, and maintenance of support dashboards spanning voice, chat, AI, and agent performance.
Lead and develop the workforce management function, including forecasting, scheduling, and capacity planning.
Own the QA program end-to-end, including scorecard design, calibration, and sampling methodology.
Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution with a culture of transparency, integrity, innovation, and a service-first mindset.
Manage customer service operations end-to-end including escalation pathways, tooling, and metrics.
Partner with engineering to translate operational needs into software tickets and with marketing on campaign operations.
Build dashboards, track KPIs, and create systems and playbooks that let the organization scale.
Enveda is reinventing drug discovery by harnessing nature's intelligence to identify new medicines four times faster than industry standard. They are a Unicorn startup with a $150 million Series D, an award-winning culture recognized by Newsweek and Forbes, and a team driven by creativity, collaboration, and deep respect.
Audit upcoming trips for accuracy and completeness before service.
Respond to phone calls and emails from transportation providers to resolve operational issues.
Source and secure last-minute transportation providers to maintain service commitments.
CharterUP transforms the group transportation market with an AI-native platform for charter, shuttle, and autonomous vehicle operations. Trusted by Fortune 500 companies, it operates as a remote-first, high-growth startup with a tech hub in Austin, TX.
Drive high-priority cross-functional initiatives from strategy through execution, spanning clinical operations, commercial growth, and revenue cycle.
Translate executive strategy into structured plans, align senior stakeholders, and anticipate risks before they become blockers.
Build analytical models, operational metrics, and business cases to equip leadership with data-driven decision-making.
InStride Health delivers specialty anxiety and OCD care for children, teens, and young adults by combining research-backed clinical care with innovative technology. As a Series C company scaling nationally, they foster a culture of heart, smart work, humility, and community.
Lead high-priority operational projects from planning through execution across multiple teams.
Partner with VP of Operations and peer leaders to ensure cross-functional alignment and resolve bottlenecks.
Own systems and process optimization, including ERP enhancements and workflow automation.
ARMRA is a health and wellness company that produces colostrum supplements with 400+ bioactive nutrients to restore vitality. The company is a high-growth startup with a mission-driven, builder culture that values ownership and resilience.
Oversee operational excellence across Integrated Care services, leading a team of 10-12 direct reports.
Manage special projects and strategic initiatives from planning through execution.
Drive process optimization and continuous improvement to enhance efficiency and service quality.
The company provides integrated care services with a focus on behavioral health and human services. It is a large organization that fosters a mission-driven culture and values employee engagement.
Optimize global workforce management for pro phone teams and drive strategic improvements to tools and platforms.
Develop staffing forecasts from finance projections and volume trends, and enhance reporting with data and analytics.
Serve as escalation point for production challenges and lead projects to address recurring bottlenecks.
Angi powers the home services industry, connecting homeowners with skilled pros and pros with winnable work. Founded in 1995, the global company has 9 brands in 8 countries and employees worldwide.