Act as a product consultant and escalation point for operational support issues, partnering with Sales and Field Operations to manage customer expectations.
Develop and deliver operational training for CVS Operations and Field Support teams, and create and maintain operational procedures.
Lead process improvement initiatives, manage projects from initiation to implementation, and collaborate cross-functionally to drive operational efficiencies.
Plan and manage cross-functional projects to reduce SG&A and improve operational efficiency.
Track KPIs, identify risks, and ensure initiatives stay on schedule and within scope.
Partner with Finance to quantify cost savings and support process standardization and automation.
LifeStance Health strives to help individuals, families, and communities with their mental health needs everywhere, every day. It is the fastest growing mental health practice group in the country, with a team that values belonging, empathy, courage, and one-team collaboration.
Lead operational excellence by overseeing day-to-day functions to ensure efficiency, consistency, and alignment with business goals across teams.
Drive performance and accountability by setting clear goals, monitoring KPIs, and holding teams responsible for service levels and quality standards.
Collaborate cross-functionally with leaders in Quality, Training, Workforce, Product, and Data to identify gaps and implement scalable solutions.
Papa provides social support by pairing older adults and families with trained companions to reduce loneliness and improve health. Founded in 2017 and headquartered in Miami, the company is backed by major investors and fosters a people-first culture focused on community and belonging.
Drive measurable improvements in efficiency, customer experience, and cost-to-serve across Global Services functions including Service Coordination, Remote Technical Support, On-Site Technical Support, and Parts & Materials.
Establish and enforce operating norms, manage KPI and SLA frameworks, and use Lean/CI tools to reduce waste and improve service delivery workflows.
Partner with service leaders, business units, and IT to align operating models and ensure service operations are supported by effective systems, data, and governance.
Daktronics designs, engineers, manufactures, and supports digital LED display technology and audio systems for professional, college, and high school sports venues, businesses, and public spaces. The company offers competitive compensation and meaningful benefits in a culture that values learning, growth, and teamwork.
Serve as operational second-in-command to the Program Manager, overseeing Specialist teams and driving operational excellence.
Analyze KPIs to identify trends and opportunities, then translate data into actionable recommendations.
Support process improvement initiatives, including documentation, training design, and system enhancements.
Nightingale Education Group is a nursing school focused on transforming healthcare access through exceptional nursing education. They have graduated nearly 5,000 nurses and emphasize a collaborative culture with professional development and work-life integration.
Lead and manage a team to ensure performance integrity, quality governance, and continuous process improvement.
Drive root cause analysis and corrective actions for major incidents and escalations.
Manage client and vendor relationships, ensuring SLA compliance and operational continuity.
HealthEdge is a healthcare technology company that provides software solutions for health insurance and benefits administration. It is an equal opportunity employer committed to workforce diversity.
Champion metric-based operations by gathering data and generating insights on cost-to-serve, throughput, and inventory costs.
Own special projects end-to-end, from problem definition and business case to execution and results measurement.
Serve as Operations Chief of Staff, preparing materials for leadership meetings and driving accountability across teams.
Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place. The company is scaling its operations and seeks a hands-on manager to drive analytics and process improvement.
Lead PowerUP training programs and modernize Operational Excellence content with GenAI and automation.
Deliver high-impact training sessions across formats and coach candidates through certification.
Drive continuous improvement capability using data-driven insights and align with global partners.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With 25,200 employees in 32 countries, it invests in new technologies and values inclusion and culture.
Own the design, architecture, and maintenance of support dashboards spanning voice, chat, AI, and agent performance.
Lead and develop the workforce management function, including forecasting, scheduling, and capacity planning.
Own the QA program end-to-end, including scorecard design, calibration, and sampling methodology.
Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution with a culture of transparency, integrity, innovation, and a service-first mindset.
Own and evolve the product operating rhythm, including planning cycles, OKR frameworks, launch readiness, and retrospectives.
Redesign inefficient processes end-to-end, building SOPs and playbooks that drive broad adoption.
Partner with Directors and VPs to surface operational insights that inform investment and prioritization decisions.
Smartsheet empowers teams to manage work seamlessly and scale solutions smarter. The company is ambitious and has grown over 20 years, emphasizing a culture of innovation and inclusion.
Lead development and implementation of Operational Excellence strategy across standardized work processes.
Manage Lean Six Sigma program, deploying continuous improvement tools and supporting operational initiatives.
Foster a culture of continuous improvement to enhance safety, reliability, productivity, cost performance, and quality.
Chemtrade is committed to delivering innovative solutions addressing complex customer challenges while prioritizing safety, sustainability, and environmental stewardship. Our talented and diverse workforce drives our ability to deliver exceptional products and services.
Serve as a trusted operational partner to the CEO, managing priorities, executing projects, and improving business processes across multiple businesses.
Coordinate executive operations, project management, research, and process improvement to ensure key initiatives move forward efficiently.
Utilize strong business judgment and exceptional organization to drive work independently in a fast-moving, dynamic environment.
Top Shelf Collective is a family of locally owned businesses based in Jackson Hole, Wyoming, operating a diverse portfolio including retail, hospitality, and specialty services. Led by entrepreneur Stephan Abrams, the organization is focused on customer service, community involvement, and operational excellence with a growing team.
Lead service delivery managers and teams to align execution with customer needs and long-term service transformation goals.
Define and advance the future-state operating model, translating strategy into roadmaps and measurable improvements in customer experience and efficiency.
Build performance discipline with KPI frameworks, dashboards, and operating reviews to manage workload, capacity, and service risks.
Daktronics designs, engineers, manufactures, and supports digital LED display technology and audio systems, creating products for sports venues and businesses worldwide. They offer meaningful work, flexible opportunities, competitive compensation, and benefits in a team-oriented culture.
Oversee the development and continuous improvement of Quality Assurance and Training programs within Channel Services.
Foster a positive, professional, and engaging work environment that encourages collaboration and excellence.
Serve as a subject matter expert in credit union policies and member interaction channels to align quality standards with strategic goals.
Peak Credit Union is a financial institution focused on member service and community engagement. They deliver a respectful, professional culture and emphasize employee engagement and development.
Own financial stewardship: manage capital and operating budgets, track ROI, and build financial narratives for budget reviews.
Drive operational rhythm: run recruiting pipelines, manage onboarding, organize leadership workshops, and own meeting cadences.
Produce executive communications: craft leadership updates, townhall agendas, and materials for internal and external stakeholders.
CVS Health aims to be America's most trusted healthcare company by simplifying healthcare for individuals, families, and communities. Healthcare Analytics, a large organization within CVS Health, builds AI-powered analytics solutions to deliver affordable and timely care.
Manage all operations for a few processes or clients to meet SLAs and drive operational efficiency.
Work closely with the team and managers to achieve quantitative and qualitative SLAs and KPIs.
Ensure measures are in place to improve quality, turnaround time, and overall process efficiency.
UST HealthProof reshapes the future of health insurance by reducing administrative costs and building better healthcare experiences through a modern, cloud-based core administration ecosystem. It is a fast-paced, growing company run by leaders with strong health plan and technology backgrounds, fostering a supportive environment where individual growth is nurtured.
Lead the implementation, sustainment, and improvement of various ISO standards and CMMI appraisals for Goldbelt and its subsidiary companies.
Run and maintain recurring and ad-hoc reports, ensuring accuracy and delivering reliable insights that support stakeholder decision-making.
Perform data analysis and audits to identify discrepancies, drive improvements, and ensure compliance with government contracting standards.
Goldbelt Incorporated is an Alaska Native Corporation (ANC) headquartered in Juneau, Alaska, whose mission is to make a significant and positive difference in the lives of more than 4,200 Alaska Native shareholders. As a fast-growing company managing over 30 subsidiaries, it provides a shared service center model with a focus on gold standard customer service and professional growth.
Establish and document scalable support processes, workflows, and SLAs.
Define, track, and report on key support metrics like first response time, resolution time, and CSAT.
Lead and develop a team of Customer Support Technicians while handling complex escalations.
Casechek is on a mission to innovate the implant supply chain and bring greater transparency to the cost of patient care. We are a small, growing company automating workflows for vendor-supported surgical procedures.
Drive evolution of Global Support into proactive, intelligence-driven, AI-enabled customer operations through operational intelligence, escalation governance, and workflow automation.
Lead cross-functional operational alignment across Support, Product, Engineering, and Customer Experience teams to modernize support operations.
Oversee support operational tooling, systems optimization, and readiness for major releases and strategic initiatives.
Everbridge is a global leader in critical communications, public safety, and enterprise safety solutions, enabling organizations to deliver life-saving communications at scale. The company fosters a culture of operational excellence, innovation, and proactive customer advocacy.
Own account implementations, field execution, and operational resets across multiple markets.
Develop playbooks, training, and standards to ensure processes are adopted network-wide.
Coach field teams and use operational data to drive continuous improvement and measurable success.
Saltbox makes the hardest parts of running a small online business simple by offering flexible warehouse suites, offices, and logistics support for eCommerce entrepreneurs. The company is growing, with new locations opening and a focus on helping small business owners succeed.
Oversee operational excellence across Integrated Care services, leading a team of 10-12 direct reports.
Manage special projects and strategic initiatives from planning through execution.
Drive process optimization and continuous improvement to enhance efficiency and service quality.
The company provides integrated care services with a focus on behavioral health and human services. It is a large organization that fosters a mission-driven culture and values employee engagement.