Operations Manager
Remote regions
USBenefits
Unlimited PTO
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Operational Excellence:
- Oversee day-to-day operations to ensure efficiency and alignment with business goals.
- Set clear goals, monitor KPIs, and hold teams accountable for service levels and quality.
Cross-Functional Collaboration:
- Partner with leaders across Quality, Training, Workforce, Product, Customer Experience, and Data.
- Identify operational gaps and implement cross-team solutions.
Team Development:
- Provide direct leadership to supervisors and specialists.
- Offer mentorship, feedback, and growth opportunities to build high-performing teams.
Papa
Papa provides social support by pairing older adults and families with trained companions to reduce loneliness and improve health. Founded in 2017 and headquartered in Miami, the company is backed by major investors and fosters a people-first culture focused on community and belonging.