Define and execute the long-term Scaled Customer Success strategy for SMB and Schools segments.
Lead, coach, and develop frontline managers to drive adoption, retention, and customer value.
Collaborate cross-functionally with CS Operations, Product, Marketing, and Sales to optimize the scaled coverage model.
Newsela is a leading education technology company that provides AI-powered learning solutions for K-12 classrooms. The company is fully remote, with a collaborative culture focused on student engagement and teacher empowerment.
Champion your region's success by developing and executing Customer Success strategy.
Build and inspire a high-performing team of field leaders.
Own your region's performance metrics and present data-driven insights to executive leadership.
Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. They are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.
Independently manage a portfolio of district and school accounts, ensuring customer delight and driving product adoption.
Collaborate with sales, support, and education teams to mitigate risks, retain customers, and contribute to revenue growth.
Analyze customer feedback and success metrics to provide actionable insights to leadership and improve product experience.
Renaissance is a global leader in pre-K–12 education technology, helping educators personalize learning paths for students. With over one-third of US schools and customers in more than 100 countries, the company fosters a culture of trust, collaboration, and continuous growth.
Lead, coach, and develop Customer Success Managers and Analysts to maximize retention and team performance.
Own gross dollar retention by managing customer health, success plans, and interventions across the entire book.
Partner with Sales on expansion opportunities and act as the voice of the customer within the company.
Amperon is where energy data meets AI, providing forecasting for the energy transition. With offices in Texas and a remote-first culture, the company has a compact team of smart, genuinely nice individuals passionate about data science and energy.
Lead, mentor, and develop a team of Customer Success Professionals, providing coaching and performance feedback.
Develop and implement customer success strategies to improve satisfaction, retention, and expansion (NRR).
Analyze customer health trends and data to proactively mitigate churn risks and identify improvement opportunities.
Propelus simplifies workforce compliance management across healthcare with innovative technology and strategic partnerships. A trusted leader for over 20 years, they deliver seamless compliance solutions to millions, with a focus on bringing more good into the lives of people serving healthcare.
Drive successful partner outcomes by ensuring accurate data, delivering high-quality partner experience, and proactively aligning expectations.
Collaborate with Account Management and cross-functional teams to advocate for partner needs and enhance the partner experience.
Develop deep expertise in English Learner program best practices to serve as a trusted advisor to district leaders.
Ellevation develops world-class software to help educators serve English Learners. We are a fast-growing, mission-driven technology company partnering with over 2,000 school districts and more than 2 million English Learners.
Lead and inspire a high-performing Customer Success team to drive customer satisfaction, retention, and growth.
Collaborate with Sales, Marketing, and Product to create a unified customer ecosystem.
Establish clear goals, KPIs, and processes to optimize team performance and customer success.
Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With over 900 employees worldwide, they foster a culture of trust, positive intent, and diverse perspectives.
Drive customer retention and growth by securing renewals and identifying upsell opportunities.
Build trusted relationships with stakeholders across all levels of higher education institutions.
Act as the customer’s voice internally to inform product and go-to-market strategies.
Turnitin is a recognized innovator in global education, providing learning integrity solutions to over 16,000 institutions worldwide. The company fosters a remote-first culture with a diverse community of team members across 35 countries, prioritizing collaboration and well-being.
Lead and grow a customer support team of 4-9, fostering a culture where going above and beyond is the norm.
Own the customer experience by setting a relationship-first standard and modeling empathetic, human engagement.
Build scalable processes and playbooks that preserve the personal, relationship-driven service that sets the company apart.
ComputerCare is a woman-owned IT services company that combines certified technical expertise with genuine human connection to manage device lifecycles and perform authorized repairs for clients worldwide. With a team-oriented culture built on accountability, quality, and lasting relationships, they value technical excellence and the people behind it.
You own the long-term partnership with higher education institutions, setting strategic direction and aligning goals with the PeopleGrove platform.
You lead a team of Engagement Managers to drive adoption and ensure renewal outcomes across your portfolio.
You serve as the senior point of contact for institutional leadership, advocating for client needs internally and tracking performance metrics.
We are the trusted leader in student and alumni lifecycle engagement, helping colleges and universities drive real outcomes. With over 16 years of industry leadership and a dedicated team of over 100 professionals, we offer innovative software solutions and foster a collaborative, purpose-driven culture.
Empower students from enrollment through graduation by providing concierge-level support and proactive outreach.
Manage a high volume of inbound and outbound calls, texts, and virtual advising appointments to guide students.
Partner with students to interpret academic requirements, select courses, and co-create term-specific academic plans.
University of Maryland Global Campus (UMGC) is a public university that provides online and hybrid education to adult learners worldwide. UMGC employs a large staff and fosters a fast-paced, technology-driven culture focused on student success.
Lead and mentor a team of Customer Success Associates to deliver exceptional client support and drive retention.
Develop and execute strategic account plans for health system partners and executive stakeholders.
Collaborate cross-functionally with Product, Clinical, and Data Science teams to advocate for customer needs.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is transforming access through its AI-powered platform.
Manage and oversee a team of Client Success Managers to ensure successful customer outreach and business reviews.
Collaborate with internal departments to achieve customer success and maintain productive software use.
Mentor staff, delegate responsibilities, and ensure accountability in meeting score card metrics.
Nextech is a leader in specialty healthcare technology solutions. The company invests in its employees with competitive pay, bonuses, and comprehensive benefits, fostering a culture of diversity and inclusion.
Serve as operational second-in-command to the Program Manager, overseeing Specialist teams and driving operational excellence.
Analyze KPIs to identify trends and opportunities, then translate data into actionable recommendations.
Support process improvement initiatives, including documentation, training design, and system enhancements.
Nightingale Education Group is a nursing school focused on transforming healthcare access through exceptional nursing education. They have graduated nearly 5,000 nurses and emphasize a collaborative culture with professional development and work-life integration.
Own all aspects of human-guided support and delivery for the full student journey across multiple new initiatives, from strategic framing through execution.
Build and sustain a high-performing team, investing in individual development and creating clear accountability structures amid rapid change.
Recruit, negotiate, and manage external partner relationships, nurturing mutual value and aligning internal stakeholders around shared goals.
Springboard is an education and workforce development company bridging critical skills gaps through mentor-led programs in AI, allied health, data analytics, and software engineering. It partners with employers and healthcare systems to build durable talent pipelines, growing to meet workforce demands.
Build long-term, positive relationships with families, providing timely updates and support throughout the study abroad journey.
Collaborate with coaches and officers to ensure services meet family needs and track key performance indicators.
Coordinate cross-department communication to align messaging and deliver quality service.
InGenius Prep helps students apply to U.S. colleges and graduate schools. Founded in 2013, the company has grown to over 190 full-time and 600 part-time employees with offices in the U.S., Canada, China, and other countries, fostering a fast-paced and team-oriented culture.
Lead and develop a high-performing Customer Support team, ensuring operational excellence across all service channels.
Monitor KPIs such as SLA, CSAT, and resolution rates, using data to drive team performance and process improvements.
Act as a hands-on leader during complex cases, supporting the team and collaborating with cross-functional teams.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company operates in a dynamic, collaborative environment focused on growth and innovation, with an emphasis on diversity and inclusion.
Hire, coach, train, and support the field team, including contract, temporary, and full-time staff.
Ensure a first-class client experience through frequent contact with customers and build relationships with client decision makers.
Manage regional field operations, align local teams, and drive business growth across multiple states and clients.
Element Fleet Management is the largest publicly traded pure-play automotive fleet manager in the world, redefining the industry with a people-first, client-centric approach. The company operates in over 50 countries and fosters a culture of innovation, empowerment, and accountability.
Manage partner relationships and program implementation to ensure seamless service delivery.
Lead and mentor instructional teams to achieve performance and compliance objectives.
Coordinate cross-functional resources and provide strategic oversight for educational programs.
The company provides educational programs and services, building partnerships with schools and educators. It fosters a collaborative, inclusive, and mission-driven culture with a remote team.
You'll own the growth and health of a network of 50+ campus partners, deepening relationships and expanding adoption.
You'll develop repeatable playbooks and use data to prioritize where to focus across the partnership portfolio.
You'll collaborate with internal teams to ensure smooth program implementations and drive renewals.
CodePath is the largest educator of college computer science students, having trained over 40,000 students from 1,000+ universities. We are on a mission to advance economic mobility through technical education, with partners like Amazon and Google.