Lead assessment implementation and onboarding for strategic and key accounts, including configuration and go-live support.
Build and coach a team to deliver ongoing advisory, data coaching, and usage reviews that drive renewal-worthy outcomes.
Partner cross-functionally with Customer Service, Sales, Product, and Marketing to turn assessment expertise into customer value.
Newsela is a leading education technology company focused on AI-powered solutions for K-12 classrooms to drive meaningful learning. The company operates with a fully remote culture and hundreds of employees, emphasizing collaboration and customer impact.
Define long-term strategy and P&L for Professional Learning Services to drive customer retention and revenue.
Build and scale the Professional Learning team, developing future leaders and aligning structure to support growth.
Establish content strategy grounded in research and adult-learning best practices, partnering with Product and Marketing.
Newsela is a leading education technology company delivering integrated, AI-powered solutions for K-12 classrooms to unlock student engagement and drive meaningful learning outcomes. As a fully remote company, it focuses on employee well-being, professional growth, and inclusive benefits.
Newsela is an education technology company providing AI-powered solutions for K-12 classrooms. As a fully remote company, it fosters a culture of flexibility and innovation.
Lead and coach a team of Startup CSMs to foster growth through 1:1s, skill-building, and thoughtful feedback.
Scale programmatic success models across the customer journey while maintaining empathy and precision.
Collaborate cross-functionally to evolve how Ashby supports its startup customers and represent CS perspective in planning.
Ashby builds best-in-class recruiting software for startups and enterprises, focusing on product quality and customer impact. The company values small, talented teams and has a Startup Customer Success team of fourteen spanning the US and EMEA.
Lead, coach, and develop a team of Startup Customer Success Managers to ensure consistent delivery of high-quality outcomes.
Drive team performance through regular 1:1s, feedback loops, skill development, and hands-on support.
Build and scale repeatable customer success programs across onboarding, adoption, and retention while balancing automation and high-touch engagement.
This company is a fast-scaling SaaS provider supporting early-stage startups. It fosters a culture of collaboration, flexibility, and remote work with a focus on customer success.
Own the full product lifecycle of the Supplemental ELA product line, from opportunity evaluation to market launch.
Define success metrics and monitor product performance, using data to inform roadmap decisions.
Collaborate cross-functionally with content, marketing, sales, and platform teams to drive execution and alignment.
Newsela is an education technology company that provides AI-powered solutions for K-12 classrooms. It is a fully remote company with a focus on inclusive benefits and professional development, supporting a culture of meaningful learning.
Build relationships with key decision makers at district level to sell Newsela’s suite of products.
Manage pipeline, forecasting, and lead generation while collaborating with cross-functional teams.
Travel regularly to meet with customers and prospects, representing the company in the market.
Newsela is a leading education technology company that provides AI-powered learning solutions for K-12 classrooms. The company fosters a remote-first culture with a focus on equity, professional development, and making a difference in education.
Lead, coach, and develop Customer Success Managers and Analysts to maximize retention and team performance.
Own gross dollar retention by managing customer health, success plans, and interventions across the entire book.
Partner with Sales on expansion opportunities and act as the voice of the customer within the company.
Amperon is where energy data meets AI, providing forecasting for the energy transition. With offices in Texas and a remote-first culture, the company has a compact team of smart, genuinely nice individuals passionate about data science and energy.
Manage a portfolio of customer accounts to ensure effective deployment of Lumen solutions.
Drive proactive communications and handle day-to-day requests using HubSpot.
Identify expansion opportunities and collaborate with Sales on strategy.
Lumen Learning is an EdTech company in higher education that provides courseware solutions to improve student success. We support over 400,000 students and 5,000 faculty at more than 500 colleges, and we are a fast-paced, fully dispersed team committed to diversity and inclusion.
Lead a high-impact team of Customer Success Managers to drive adoption, retention, and expansion for Enterprise and Strategic customers.
Foster a high-performance culture with a people-first mindset, investing in team growth and building trust to drive outcomes.
Drive commercial impact by owning retention targets, coaching cohesive account teams, and collaborating cross-functionally with Sales, Product, and Services.
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We build breakthrough software with a spark of magic, focusing on creating equitable workspaces and a culture of belonging for all employees.
Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.
Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.
Lead, mentor, and develop a team of Customer Success Professionals, providing coaching and performance feedback.
Develop and implement customer success strategies to improve satisfaction, retention, and expansion (NRR).
Analyze customer health trends and data to proactively mitigate churn risks and identify improvement opportunities.
Propelus simplifies workforce compliance management across healthcare with innovative technology and strategic partnerships. A trusted leader for over 20 years, they deliver seamless compliance solutions to millions, with a focus on bringing more good into the lives of people serving healthcare.
Lead, mentor, and develop a team of Customer Success Managers to drive customer outcomes.
Oversee onboarding, adoption, and retention initiatives for startup customers.
Partner with cross-functional teams to enhance customer experiences and improve processes.
A partner company provides customer success solutions for startup customers. It operates with a remote-first culture and focuses on team development and customer impact.
Lead, coach, and develop a team of ~8 customer support reps using Jane's 4C coaching model.
Handle customer escalations with empathy and partner cross-functionally to improve workflows.
Use support metrics and quality reviews to guide coaching and address performance challenges.
Jane is a founder-led, high-growth SaaS company building products and tools for healthcare clinics. With over 800 employees working remotely across Canada, the US, and the UK, the company fosters a culture of adaptability, resilience, and humility.
Take ownership of territory business plans and tailor sales strategies to district initiatives.
Meet with school leaders to present solutions and negotiate agreements.
Drive growth of Newsela products and impact K-12 classrooms nationwide.
Newsela is an education technology company that provides AI-powered learning solutions for K-12 classrooms. It is a fully remote company with a focus on teacher and student engagement.