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Responsibilities:
- Own customer retention and growth, securing renewals and expansion opportunities.
- Drive adoption and measurable value through success plans and data-driven reviews.
- Champion customer advocacy and act as the customer’s voice internally.
Qualifications:
- 5+ years of experience in Customer Success, Account Management, or similar role in SaaS/EdTech.
- Proven track record of meeting renewal, upsell, and satisfaction targets.
- Strong communication and executive relationship-building skills.
Why Turnitin:
- Remote-first culture with purpose-driven work and accountability.
- Comprehensive total rewards package including generous benefits and wellness programs.
- Collaborative, inclusive environment focused on making a global impact on education.
Turnitin
Turnitin is a recognized innovator in global education, providing learning integrity solutions to over 16,000 institutions worldwide. The company fosters a remote-first culture with a diverse community of team members across 35 countries, prioritizing collaboration and well-being.