Drive and scale Stripe’s performance philosophy and practices.
Design and improve performance experiences that help Stripes understand expectations and grow through feedback.
Lead complex, cross-functional workstreams to build alignment among global stakeholders.
Stripe is a financial infrastructure platform for businesses. We are a global company with a mission to increase the GDP of the internet, and we have a culture of innovation and impact.
Lead end-to-end delivery of Revenue's highest-priority cross-functional initiatives.
Drive strategic partnerships and product launches from planning through launch.
Build scalable operating mechanisms and governance to improve execution.
Block builds technology to increase access to the global economy through brands like Square, Cash App, Afterpay, TIDAL, and Bitkey. As a public company, they emphasize an inclusive economy and offer comprehensive benefits to support employees.
Coordinate operational readiness activities across customer support impacting initiatives to ensure smooth implementation.
Partner cross-functionally with Support, Product, Risk, Engineering, and Enablement teams to align on operational requirements.
Own recurring operational readiness motions and communications, maintain a centralized roadmap, and lead readiness planning for new launches.
Mercury is a fintech company that provides banking services through FDIC-insured partner banks. The company is scaling operations and values cross-functional collaboration and operational excellence.
Lead and scale Phoenix’s client-facing support organization, overseeing customer experience and retention strategy.
Build a high-performing Client Services organization combining support, technical troubleshooting, onboarding, and account management.
Partner closely with Product, Engineering, and other teams to ensure exceptional service and measurable business outcomes.
We are the Autonomous Commerce Platform for DTC Founders, unifying storefronts, checkout, payments, and operations with AI agents. We have 8-figure ARR growing 100%+ YoY, strong unit economics, and are backed by experienced operators.
Lead complex, cross-functional programs spanning product launches, platform modernization, and operational tooling.
Partner closely with Product and Engineering leaders to define roadmaps, sequence priorities, and make thoughtful trade-offs.
Coordinate execution across multiple engineering squads, ensuring dependencies and delivery milestones stay aligned.
Dave is a financial app that leverages technology to provide affordable, transparent access to liquidity for millions of Americans. As a leading neobank, it operates with a virtual-first culture and a collaborative team focused on serving financially vulnerable consumers.
Lead, coach, and develop a team of Partner Operations Specialists through thoughtful feedback and career development.
Build durable operational frameworks to improve product partnership management across Banking and Expansion.
Champion scalable tooling and workflows, ensuring partnership context is accurate and actionable.
Mercury is building a complete finance stack for startups, helping founders spend less time on financial infrastructure and more time building their businesses. The company operates with a focus on thoughtful operational systems, trusted relationships, and seamless execution across multiple teams.
Lead the bank charter remediation program across Compliance, Risk, QA, Enablement, Engineering, and Banking.
Translate regulatory requirements into scalable workflows, policies, and controls.
Own partner bank governance, KPI monitoring, and audit readiness.
Mercury is a fintech company building banking infrastructure for startups, offering financial services through partner banks. The company is scaling its operations to transition into a bank, fostering a culture of rigor, ownership, and customer empathy.
Lead end-to-end delivery of multiple technical projects and programs across engineering, product, and operations teams.
Coordinate cross-functional teams and facilitate technical and business discussions to ensure effective execution.
Manage program governance, risks, and communications with stakeholders and external partners.
This company operates in the financial technology sector, delivering secure and scalable solutions for regulated financial services. The environment is fast-moving and collaborative, with exposure to senior stakeholders and cross-functional teams, though specific size and culture details are not provided.
Lead digital transformation and AI-powered support initiatives to optimize case lifecycle and self-service adoption.
Oversee end-to-end process management, Center of Excellence programs, and cross-functional partnerships with Engineering and Product teams.
Drive KCS implementation and analyze case trends to improve knowledge management and reduce resolution times.
Zscaler accelerates digital transformation with an AI-forward enterprise security platform, leveraging the world's largest security data lake to power its Zero Trust Exchange. They foster a culture of execution, customer obsession, and collaboration, with high-performing teams focused on impact and accountability.
Lead end-to-end delivery of multiple technical programs across product and engineering teams.
Coordinate cross-functional teams including Engineering, Product, Compliance, and external partners.
Support development and release cycles, production deployments, and communications.
sFOX is a full-service prime dealer unifying liquidity from over 30 exchanges and OTC desks into a single platform. Founded in 2014 and backed by leading investors, the company is committed to reliability and security with a rapidly growing team.
Develop messaging and positioning for Stripe’s startup customer segment.
Create campaign-level content, user stories, and sales enablement assets.
Partner with cross-functional teams to drive awareness, demand, and product adoption.
Stripe is a financial infrastructure platform for businesses that enables millions of companies to accept payments and grow revenue. With a mission to increase the GDP of the internet, the company values passion, grit, and integrity, and fosters a culture of diverse perspectives and rigorous thinking.
Drive program and team performance, defining roadmaps and managing risk across cross-functional initiatives.
Lead operational readiness by designing training, knowledge management, and process improvements for servicing operations.
Partner with product, engineering, and compliance teams to ensure scalable, compliant, and high-quality servicing experiences.
Affirm is reinventing credit to make it more honest and friendly, offering buy now, pay later options without hidden fees or compounding interest. As a remote-first company, they focus on people and operational excellence, delivering seamless customer experiences at scale.
Own the Help Center, support macros, and voice and tone standards to improve consistency and reduce contact rate.
Benepass is a fintech platform that helps companies reimagine how they take care of their people by offering customizable benefits. Backed by top investors and having raised $75M, they are a high-growth company with a remote-first culture and a commitment to inclusion.
Define product strategy across multiple product areas.
Lead complex product initiatives from discovery through scale.
Partner with executive leadership on company priorities.
The company builds critical infrastructure that powers high-volume, real-time business operations across multiple systems and platforms. It is a fast-growing technology company with a collaborative culture where ownership is encouraged and decisions are made quickly.
Drive end-to-end planning and execution of complex cross-functional programs across engineering, product, and design teams.
Own strategic communication as the single source of truth, distilling technical issues for leadership and stakeholders.
Lead OKR planning, dependency management, and process innovation to ensure on-time delivery within budget.
Warner Music Group is a global collective of music makers, tech innovators, and entrepreneurs, representing premier recording labels and publishing companies. With a workforce of thousands, we foster a culture of curiosity, collaboration, and commitment to drive innovation and support artists worldwide.
Lead a growing team of Customer Experience Associates across multiple support channels, ensuring fast, high-quality, and consistent support.
Build operating rhythms, workflows, staffing practices, and coaching programs to scale a multi-channel support environment.
Use data to manage performance, identify customer pain points, and partner cross-functionally to drive improvements.
Benepass provides a customizable fintech platform for companies to administer employee benefits. The company has raised approximately $75 million in equity capital and is backed by leading investors, fostering an inclusive, remote-first culture.
Drive large-scale, cross-functional strategic programs for the APEX organization, operating at the intersection of strategy and execution.
Translate ambiguous business objectives into prioritized milestones and deliverables, ensuring accountability and measurable outcomes.
Champion AI-native ways of working, using AI tools to accelerate program delivery and synthesize intelligence across workstreams.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with its AI platform. The company fosters an AI-native culture where technology and talent are unstoppable together.
Operate as the program-management engine of Marketing's planning system, turning organizational problems into solutions.
Run the mechanics of the planning operating rhythm including MOR, QBR, Monthly Forecast, and OKR updates.
Implement scalable processes that help plan and manage work spanning Strategy, Resources, and Governance.
ServiceNow is an AI platform that automates business workflows, helping 85% of the Fortune 500 work smarter. They foster an AI-native culture where technology and talent are unstoppable together.