Lead and develop the Technical Integration/Seller Onboarding team, defining clear goals, roles, and responsibilities.
Manage strategic advancement of technical seller onboarding with focus on scalability, automation, and quality.
Act as central interface between Operations, Product, Tech, Sales, and Customer Success Management.
Redcare Pharmacy is Europe's leading online pharmacy, driven by dedicated teams and cutting-edge innovation. The company fosters a comfortable and cooperative work environment where every employee feels valued and contributes to the vision of 'Until every human has their health'.
Lead and mentor a technical integration team of approximately 8 people, driving scalability and automation.
Drive strategic evolution of seller onboarding with a focus on KPIs and operational excellence.
Collaborate cross-functionally with Operations, Product, Tech, Sales, and Customer Success to enable sustainable marketplace growth.
Redcare Pharmacy is Europe's number one e-pharmacy, dedicated to improving health through innovative solutions. They foster a collaborative and inclusive work culture, with a focus on team growth and employee well-being.
Lead the strategy and evolution of Whisk's Customer Operations function, including tiered support, incident management, and automation.
Ensure operational readiness for new products and build trusted partnerships with Samsung and external platform partners.
Drive Voice of Customer insights and data governance to influence product and engineering decisions.
Whisk pioneers the future of everyday care and health by connecting food, health, and home across the Samsung ecosystem. They are a remote-first team of more than 100 people in over 30 countries, united by a commitment to innovation and impact.
Independently manage complex account challenges across multiple products and markets, adapting strategies as client needs shift.
Drive account growth by developing and executing account plans across new products and markets with minimal oversight.
Own the end-to-end customer experience for enterprise accounts, building scalable frameworks and playbooks that benefit the wider team.
Pacvue is a leading Commerce Media OS that powers over $12B in advertising spend across 100+ global retail media networks. They serve over 70,000 brands and agencies and foster an inclusive global community focused on innovation and career growth.
Collaborate with Sales, Solutions Architects, and Support to retain and grow revenue.
Drive executive level relationships and expand client product suite.
Analyze customer usage to forecast and manage renewal pipeline.
Triple Whale is the complete intelligence platform for ecommerce brands to understand their business performance. With over 50,000 brands and a global team of CSMs, we foster a culture of customer obsession and trust.
Lead commerce and digital marketing strategies for high-profile clients across Amazon, Walmart, Target, and Instacart.
Serve as day-to-day client lead, translating marketplace performance into integrated narratives that connect results to client objectives.
Coordinate retail readiness, media optimization, and cross-functional deliverables to drive marketplace growth.
Code3 is an integrated marketing agency powering business growth for digital disruptors and Fortune 500 leaders. The company fosters a culture of relentless, gritty, and nimble teammates who thrive on challenges and unorthodox solutions.
Lead strategic CRO initiatives for a portfolio of clients, driving revenue growth through data analysis, experimentation, and optimization.
Manage and mentor a pod of account managers, developers, and designers to ensure cohesive collaboration and high-performance client service.
Utilize proprietary technology and cross-channel marketing expertise to deliver measurable improvements in conversion rates and client satisfaction.
Power Digital is a tech-enabled growth firm at the intersection of marketing, consulting, and data intelligence, igniting revenue and brand recognition for leading and emerging companies worldwide. As a people-first firm with a diverse team of consultative marketers, creatives, analysts, and technologists, they manage billions in media and are committed to a scalable culture and relentless growth.
Manage enterprise customer relationships and act as a trusted advisor to drive product adoption and long-term success.
Develop customized success plans, lead lifecycle activities, and collaborate with cross-functional teams to maximize retention and growth.
Analyze customer usage data, forecast renewals, and translate feedback into product improvements and strategic insights.
They provide a leading intelligence platform for ecommerce businesses, helping them maximize value through data-driven insights. They are a rapidly expanding technology company with a collaborative, global team focused on customer impact and innovation.
Own the end-to-end digital journey across global markets, leading strategic merchandising and performance optimization on Shopify.
Drive advanced experimentation and A/B testing to optimize conversion funnels and improve customer experience.
Establish operational excellence with automated workflows and AI-driven optimizations to scale the storefront efficiently.
We are a leading eco-friendly household essentials business that donates 50% of our profits to help everyone gain access to clean water and a toilet. With over 250 people across hubs in Australia, the Philippines, the US, and Europe, we are a remote-first company with a strong culture of trust, delivery, and delight.
You'll own the customer experience for a new offering, managing relationships and driving adoption.
You'll build the customer journey and playbooks for a new product line.
You'll enable the CS team by creating training materials and internal documentation.
Postscript is an AI messaging platform trusted by over 20,000 Shopify brands. Backed by Greylock and Y Combinator, the company has been fully remote since 2018.
Lead the client experience layer as the Single Threaded Leader, owning the roadmap across Developer Platform, Client Identity, and Checkout domains.
Drive the transition to an autonomous, AI-driven onboarding and checkout experience, embedding a 'You Build It, You Run It' culture.
Use the RICE framework to prioritize and deliver bank-grade, resilient components across three interlocking domains.
Yuno is the AI-native operating system of global commerce, powering financial infrastructure for enterprise merchants, banks, and wallets. They serve global brands like McDonald's, NetEase Games, and GoFundMe, with a culture of autonomy and high ownership.
Build and run customer support for enterprise partnerships, handling compliance-driven flows with precision and fast resolution.
Be hands-on from day one: resolve tickets, refine knowledge base, and scale through internal hires or BPO partners.
Report to Head of Product, ensuring customer voice shapes product improvements and operational processes.
Bastion builds regulated financial infrastructure for modern businesses, offering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. The company is a fast-paced startup with a compliance-first culture, seeking a hands-on leader to build and run customer support operations.
Lead the technical vision, delivery excellence, and business development for Valtech's enterprise Shopify Plus practice.
Own architectural patterns, integration strategies, and best practices for headless/composable commerce and Shopify Plus ecosystem.
Drive sales engagement, mentor a global team, and build playbooks to accelerate delivery and client partnerships.
Valtech is the experience innovation company that helps brands like L'Oréal, Mars, Audi, and P&G unlock new value in an increasingly digital world. They have a global, borderless framework and a culture that fosters creativity, diversity, and autonomy.
Lead and coach the Customer Success and Support team to drive customer success and expansion.
Manage technical evaluations, onboarding, and escalations to ensure customers get value from Tinybird.
Improve customer health processes and collaborate with Sales, Product, and Engineering to influence the roadmap.
Tinybird helps developers and data teams build real-time data products faster using SQL and APIs. They are a growing company used by developers worldwide and are expanding their team.
Lead and scale the global customer support organization, owning end-to-end support experience for a global customer base.
Drive operational excellence through process optimization, automation, and AI-assisted support workflows.
Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success to align support strategy with company goals.
CoreView is the global leader in Microsoft 365 tenant resilience, serving over 23 million users worldwide. They empower organizations to master M365 complexity with robust security and governance, and foster a collaborative, innovative culture.
Develop and implement Life360's global eCommerce strategy across digital channels, balancing revenue, MAU, and LTV goals.
Lead the global experimentation program, defining A/B testing standards and maintaining a live test backlog across all web surfaces.
Analyze website performance and digital sales metrics to identify conversion drop-off and drive solutions in partnership with Digital Product.
Life360 is a mobile app and device company that helps families stay connected through location sharing, crash detection, and tracking devices. With over 500 remote-first employees and 97.8 million monthly active users, the company fosters a culture of high integrity, direct communication, and member-focused innovation.
Own the strategy, roadmap, and execution for key operational and fulfillment product domains.
Lead complex discovery efforts using process analysis, stakeholder interviews, data exploration, and experimentation.
Partner with engineering and operations to define product requirements, workflows, and success metrics.
Cart.com is a commerce enablement company providing digital and physical infrastructure for B2B, B2C, and public sector organizations. With 1,600+ employees globally, the company values brand obsession, innovation, collaboration, and a human-centered culture.
Act as a strategic advisor for a portfolio of eCommerce brands, guiding them through onboarding, training, and best practices to maximize platform value.
Analyze customer data and business trends to provide insights supporting marketing, retention, and growth initiatives.
Build and maintain strong relationships with global eCommerce brands while creating educational resources like guides and case studies.
This role is posted on behalf of a partner company that helps eCommerce brands unlock growth through data-driven customer insights and strategic guidance. The partner company works with leading global brands in a collaborative remote environment with a flat organizational structure.
Lead and transform the support organization by designing scalable processes, playbooks, and operating rhythms.
Develop a high-performing team through coaching, accountability, and continuous improvement.
Drive operational excellence by monitoring metrics, improving customer experience, and leveraging AI for efficiency.
HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.