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About the Role:
- Own relationships with enterprise ecommerce clients and serve as a strategic partner for their success.
- Guide customers through onboarding, value delivery, and expansion opportunities.
Key Responsibilities:
- Manage a portfolio of enterprise clients, develop success plans, and lead executive-level engagements.
- Collaborate with sales, product, and support teams to identify growth opportunities and mitigate risks.
- Monitor account health, forecast renewals, and drive product adoption through data-driven insights.
Requirements:
- Experience managing ecommerce customers in a SaaS environment.
- Strong communication, analytical, and customer success skills.
- Ability to work independently in a fast-paced, remote setting.
Partner Company
They provide a leading intelligence platform for ecommerce businesses, helping them maximize value through data-driven insights. They are a rapidly expanding technology company with a collaborative, global team focused on customer impact and innovation.