Merchant Success Manager, Enterprise

What You’ll Do:

• Own revenue retention, renewals, and expansion across your portfolio, consistently identifying growth opportunities while mitigating churn.
• Build trusted relationships with executive stakeholders, become a strategic partner, and drive product adoption to maximize value.
• Partner cross-functionally with Sales, Product, Engineering, and Marketing to deliver a seamless merchant experience and advocate for customer needs.

What You'll Bring:

• Several years of Enterprise Customer Success or Account Management experience supporting complex B2B SaaS customers.
• A proven track record of owning enterprise renewals, achieving retention and expansion targets, and managing commercial conversations.
• Strong analytical skills to leverage data and customer insights to tell compelling value stories and drive strategic recommendations.

About Loop:

• Loop creates confidence where commerce fails, starting with returns and exchanges and now building a connected commerce operations suite.
• Over 5,000 brands trust Loop to turn cost centers into growth engines, with a mission to protect margins and delight customers.
• Life at Loop balances high empathy with high standards, offering a formative career chapter where you can shape the future of commerce.