Lead end-to-end management of major production incidents, coordinating cross-functional teams from detection to resolution.
Drive improvements in operational reliability by reducing MTTD, MTTR, and optimizing on-call programs.
Facilitate blameless postmortems and establish incident management standards including severity frameworks and runbooks.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They focus on innovation and operational excellence within a globally distributed engineering organization.
Monitor and maintain payment success rates across multiple payment solutions.
Analyze payment performance and identify opportunities to improve transaction approval rates.
Collaborate with cross-functional teams to optimize payment processes and resolve issues.
The partner company specializes in digital payment operations and transaction optimization. It fosters a remote-friendly, innovation-driven culture that encourages continuous learning and professional growth.
Lead Billing Support through change management and operational rigor.
Analyze data to drive performance and cross-functional alignment.
Build scalable workflows in a fast-paced startup environment.
Rula is a mental health company dedicated to providing quality, evidence-based care and eliminating stigma. They are a remote-first startup with a focus on diversity and inclusion.
Manage day-to-day operational execution for an assigned portfolio of external partners, including implementations, billing, and integrations.
Act as the primary operational contact for partner stakeholders, resolving escalations and collaborating with cross-functional teams.
Monitor operational performance, identify risks, and contribute to scalable processes that enhance partner satisfaction.
Our partner is a fast-growing organization that manages strategic partnerships across various industries. They foster a remote-first culture that values ownership, analytical thinking, and continuous improvement.
Lead and develop a Payment Operations team responsible for supporting Mercury Bank's payment rails, ensuring clear priorities and strong operating standards.
Build and scale operational desks across various payment rails including international wires, domestic wires, RTP, ACH, and checks.
Improve operational efficiency through process design, tooling, automation, and AI to reduce manual effort while preserving judgment and control.
Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. It is a growing company focused on creating a seamless banking experience for entrepreneurs.
Own the operational lifecycle of payment processing, including settlement, reconciliation, and collections across multiple platforms.
Develop scalable processes, vendor relationships, and operational controls to improve payment accuracy and efficiency.
Partner cross-functionally with Finance, Product, Engineering, and Compliance to drive modernization and scale.
Health Payment Systems, Inc. (HPS/PayMedix) redefines how people access and pay for healthcare by bringing together provider networks, payments, and financing to remove financial barriers. They are a growing company focused on simplifying healthcare payments, with a team that values innovation and collaboration.
Provides front-line technical support for high-visibility partners 24/7/365, ensuring issue intake, triage, and resolution.
Documents and prioritizes incoming issues, follows escalation procedures, and collaborates with Technology, Client Services, and Partner Integration teams.
Maintains operational continuity and meets contractual SLAs while delivering exceptional partner support experience.
U.S. Bank is a financial institution that helps customers and businesses make better financial decisions and supports community growth. It fosters a culture where each person's unique potential is valued and encouraged.
Lead and scale the payments function, including multi-PSP infrastructure and payment strategy metrics.
Optimize acceptance rates, manage processing costs, and monitor risk metrics.
Work cross-functionally with engineering, analytics, and compliance teams.
A Ukrainian product startup that builds personalized health and fitness products for a global audience via a B2C subscription model. The company has a fully remote team of 50+ employees operating across the US and European markets.
Own the full payments operations lifecycle including merchant onboarding, underwriting, transaction monitoring, dispute management, and escalations.
Build reporting infrastructure and dashboards to make operational metrics visible to leadership and drive data-informed decisions.
Design and refine underwriting and monitoring strategies while leading the transition from manual to AI-assisted decisioning.
Tekmetric provides cloud-based software that helps auto repair shops streamline operations, grow, and serve customers better. Founded in 2017 and headquartered in Houston, the company has grown into a leading industry solution with a culture built on transparency, integrity, innovation, and a service-first mindset.
Drive commercial growth across European markets by developing high-value client relationships and expanding enterprise business opportunities.
Lead complex sales initiatives, engaging with senior decision-makers to deliver tailored payment solutions for international expansion.
Collaborate with cross-functional teams to design scalable commercial strategies within the fintech and payments industry.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They process applications and share top-fitting candidates directly with employers, fostering an inclusive and collaborative culture.
Own the strategy, roadmap, and requirements for payment infrastructure initiatives.
Manage processor integrations and certification processes from requirements through delivery.
Serve as an internal payments expert on EMV, PCI DSS, and emerging payment technologies.
They are a payments technology company building seamless payment solutions. They offer a remote-first collaborative culture with a focus on ownership and continuous improvement.
Build and own global partner strategy with key payment partners such as Stripe, Worldpay, and Visa.
Work cross-functionally with Engineering, Product, Sales, Finance, and Legal to negotiate contracts and drive process improvements.
Manage monthly and quarterly business reviews, define SLAs, and track performance standards for partners.
ABC Fitness is a leading software provider for fitness businesses worldwide, supporting tens of thousands of clubs and processing over $12 billion in payments annually. The company fosters a values-driven culture focused on best life, growth mindset, and one team.
Build and run customer support for enterprise partnerships, handling compliance-driven flows with precision and fast resolution.
Be hands-on from day one: resolve tickets, refine knowledge base, and scale through internal hires or BPO partners.
Report to Head of Product, ensuring customer voice shapes product improvements and operational processes.
Bastion builds regulated financial infrastructure for modern businesses, offering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. The company is a fast-paced startup with a compliance-first culture, seeking a hands-on leader to build and run customer support operations.
Own the end-to-end major incident lifecycle, acting as Incident Commander for critical events.
Drive reliability metrics and improve MTTR for Yuno's 99.99% uptime target.
Run blameless postmortems and translate findings into actionable reliability improvements.
Yuno builds payment infrastructure for global market participation, enabling companies to integrate over 1,000 payment methods via a single API. They empower high-performing teams and use advanced AI for smart routing and fraud prevention across 80+ countries.
Own the successful delivery of key client projects from kickoff to completion.
Build strong, trust-based relationships with clients as a strategic partner.
Lead cross-functional teams across strategy, content, design, paid media, and web development.
Terra is a digital marketing and creative agency that helps organizations reimagine and deliver their most ambitious digital projects and marketing strategies. The team is innovative, tech-forward, and creative, with a focus on collaboration and work-life balance.
Serve as a product expert to resolve customer concerns and provide tailored recommendations.
Own daily operational tasks including account configuration and program policy updates.
Identify and implement process improvements for maximum efficiency and quality.
Forma provides flexible benefits software that allows employees to choose how to spend their benefit allowances. The company has helped hundreds of notable companies and is recognized as a Great Place to Work.
Own daily payment operations across all PSPs, including settlement monitoring, reconciliation, and refund flows.
Build and maintain operational dashboards and optimize payment vendor billing.
Source and qualify new payment partners, lead commercial negotiations, and maintain CRM pipeline.
Progress Partners is a fast-growing technology company building next-generation SaaS and mobile platforms. We blend creativity with data-driven execution and our global team collaborates across time zones to deliver high-impact products used by millions in over 160 countries.
Lead and execute on complex technical troubleshooting and incident resolution from investigation to delivery of permanent solutions.
Design and implement comprehensive monitoring processes, including creating detailed playbooks and runbooks for common scenarios, as well as detailed documentation including post-incident reviews and knowledge base articles.
Leverage AI-powered tools and workflows to automate issue detection, diagnosis, and resolution processes.
Alternative Payments is building the financial operating system for SMBs, consolidating the disconnected tech stack that holds service-based businesses back. We're growing fast, thinking big, and building a global team that wants to be part of something that lasts.
Lead, coach, and develop a team of Partner Operations Specialists through thoughtful feedback and career development.
Build durable operational frameworks to improve product partnership management across Banking and Expansion.
Champion scalable tooling and workflows, ensuring partnership context is accurate and actionable.
Mercury is building a complete finance stack for startups, helping founders spend less time on financial infrastructure and more time building their businesses. The company operates with a focus on thoughtful operational systems, trusted relationships, and seamless execution across multiple teams.
Lead the strategy, development, and operational excellence of critical risk and trust infrastructure.
Drive the evolution toward AI-powered and autonomous fraud prevention solutions.
Champion scalable, secure, and observable architectures designed for multi-tenant environments.
Our partner is a company focused on building secure payment infrastructure and AI-driven commerce solutions. They operate globally with a remote-first culture, emphasizing autonomy and innovation.