Coordinate and manage escalated incident processes, ensuring timely restoration of failed services.
Communicate incident status, resolution, and success criteria to internal and customer stakeholders.
Own Root Cause Analysis (RCA) processes and manage Technical Action Plans for Sev1 and Sev2 incidents.
HealthEdge is a healthcare software company providing hosted solutions for the healthcare industry. The company operates in a full-time, remote environment with a focus on collaborative and cross-functional teamwork.
Oversee IT incidents from detection to resolution, coordinating cross-functional teams to minimize disruption.
Maintain accurate documentation, analyze trends, and ensure compliance with SLAs.
Facilitate post-incident reviews and drive process improvements to strengthen operational resilience.
Jobgether uses AI-powered matching to connect candidates with hiring companies, focusing on efficiency and fairness. They operate as a platform that processes applications and shares top-fitting candidates with employers, emphasizing innovation and continuous improvement.
Lead the Site Reliability Operations team, overseeing observability, monitoring, incident response, and operational excellence for key enterprise services.
Partner with product, engineering, and infrastructure teams to embed CI/CD and release best practices, automating build/test/deploy and release monitoring.
Own problem management, driving root cause analysis and corrective actions to improve system resilience and reduce incident impact.
Mercury Insurance helps people reduce risk and overcome unexpected events, serving customers for over 60 years. They are a midsize employer recognized as one of America's Best Midsize Employers for 2026, with a collaborative culture focused on growth and inclusion.
Coordinate incident response for critical production issues, ensuring clear communication and timely resolution.
Act as a central point of contact during incidents, driving alignment across engineering, product, and operations.
Facilitate post-incident reviews, analyze trends, and implement process improvements to prevent recurrence.
The company focuses on operational resilience and incident management for technology systems. It is a technology-driven organization with a collaborative culture emphasizing teamwork and continuous improvement.
Drive critical production issues to timely resolutions with strong communication and leadership.
Lead risk assessments and postmortems to help teams spot patterns and prevent future incidents.
Analyze incident data and trends to identify improvements and reduce impact over time.
Grant Street Group helps public sector agencies run financial and tax solutions. They are a technology-focused company with a collaborative culture that emphasizes teamwork and professional excellence.
Implement highly available, scalable infrastructure across AWS, GCP, and bare-metal environments.
Drive an "automation-first" culture by writing code in Python/Go to build self-healing systems.
Act as lead Incident Commander, develop response playbooks, and conduct post-incident analyses.
Zscaler accelerates digital transformation to secure customers with a cloud-native Zero Trust Exchange platform. The company processes over 200 billion transactions daily and fosters a culture of execution, collaboration, and accountability.
Define and implement SLOs, SLIs, and Error Budgets to ensure production system reliability.
Lead incident command during major outages and drive blameless postmortems.
Develop observability strategies, including monitoring, logging, tracing, and alerting.
Oowlish is a rapidly expanding software development company in Latin America. It is certified as a Great Place to Work and offers a nurturing environment with professional development opportunities.
Design and build automated reliability and self-healing systems to protect production at scale.
Own and improve incident management tooling and on-call health, reducing alert noise and empowering teams.
Develop and evolve observability infrastructure, including monitoring, alerting, SLOs, and performance regression detection.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations to harness IoT data for improved safety, efficiency, and sustainability. As a public company with over 2.3 million IoT devices deployed, we foster a culture of growth mindset and collaboration.
Manage a scrum team of 4-6 engineers building and operating high-volume bidder systems.
Oversee AWS-based cloud infrastructure processing over 1 billion HTTP requests per hour.
Drive improvements in reliability, performance, and cost efficiency across production systems.
Jamloop builds high-scale advertising technology for real-time bidding systems. We are a remote-first company focused on reliability and operational excellence.
Own reliability and operational stability of BJAK’s production systems.
Design and improve monitoring, alerting, logging and observability across services.
Lead incident response, troubleshooting and structured root cause analysis.
BJAK's automation systems power end-to-end insurance journeys across quote generation, policy issuance, claims, and more. They are a global engineering team with modern engineering culture, offering fully remote work and a high-ownership environment.
Co-own the architecture of cloud infrastructure on Azure and Kubernetes clusters for high throughput and availability.
Drive resilience strategy for global scaling, zero-downtime deployments, and disaster recovery.
Evolve observability stack with LGTM (Loki, Grafana, Tempo, Mimir) and lead incident response.
Flip is an AI-powered employee experience platform for frontline workers in retail, manufacturing, and logistics. The company is a young, rapidly growing tech company with a remote-first culture and offices in Berlin and Stuttgart.
Partner with Ads Engineering teams to improve reliability, scalability, and operational excellence of ad-serving and related systems.
Design, build, and maintain infrastructure, tooling, and automation to improve service reliability and engineering productivity.
Participate in on-call rotations, lead incident response, and drive root cause analysis and corrective actions.
Reddit is a community of communities built on shared interests, passion, and trust. With 100,000+ active communities and approximately 126 million daily active unique visitors, it is one of the internet's largest sources of information.
Lead cross-team incident triage for high-impact customer outages, coordinating Engineering, Product, and Customer Experience response and contributing to root cause analysis.
Develop and maintain observability for cloud-hosted customer deployments by building and refining system monitors, dashboards, and alerting.
Serve as the senior escalation point for complex support cases in EMEA, working cases that involve deep platform internals and unusual failure modes.
Dragos defends industrial organizations that provide modern civilization necessities like water, electricity, and safe working environments. As a market leader in ICS/OT Cybersecurity, we operate globally with a remote-first culture and are looking for mission-oriented teammates who value authenticity, transparency, and trust.