Manage operational execution of Medrio's Early Adopter Program, coordinating scheduling, tracking, and customer follow-up for pilot participants.
Maintain launch readiness frameworks and go/no-go checklists, ensuring cross-functional teams are prepared for each product release.
Coordinate cross-functional alignment across Product, Engineering, Professional Services, Sales, Marketing, and Support throughout release cycles.
Medrio builds technology that makes clinical trials faster, smarter, and more human. They have a diverse, global team that brings accountability, curiosity, and a genuine customer-first mindset to everything they do.
Own and evolve Mercury's Product Launch Program, ensuring smooth launches and continuous improvement.
Lead the New Grad PM Rotational Program and build PM onboarding experiences for new hires.
Design and operate programs for product culture and cross-functional initiatives across teams.
Mercury is a fintech company building radically different banking services for startups. They are a high-growth technology company with a focus on product culture and operational excellence.
Build and run customer support for enterprise partnerships, handling compliance-driven flows with precision and fast resolution.
Be hands-on from day one: resolve tickets, refine knowledge base, and scale through internal hires or BPO partners.
Report to Head of Product, ensuring customer voice shapes product improvements and operational processes.
Bastion builds regulated financial infrastructure for modern businesses, offering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. The company is a fast-paced startup with a compliance-first culture, seeking a hands-on leader to build and run customer support operations.
Lead the bank charter remediation program across Compliance, Risk, QA, Enablement, Engineering, and Banking.
Translate regulatory requirements into scalable workflows, policies, and controls.
Own partner bank governance, KPI monitoring, and audit readiness.
Mercury is a fintech company building banking infrastructure for startups, offering financial services through partner banks. The company is scaling its operations to transition into a bank, fostering a culture of rigor, ownership, and customer empathy.
Own end-to-end project management for major division initiatives from planning through execution.
Analyze CRM and operational data to identify trends, performance gaps, and build solutions.
Drive cross-functional coordination across all five Success functions and ensure initiatives reach completion.
OpenEd is opening the world to every learner, serving over 100,000 students and growing rapidly. They have a culture-driven environment with an eNPS in the top 0.1% of tech companies.
Lead tactical and strategic programs to enable operational excellence across Last Mile services.
Serve as central point of contact for cross-functional initiatives, ensuring new programs are designed, tested, and launched with full field readiness.
Diving deep into processes, identify opportunities to improve operational readiness and drive scalable solutions.
Amerit Fleet Solutions is a leading U.S. fleet maintenance company. It offers a comprehensive benefits package including medical, dental, vision, 401(k) match, and unlimited vacation, and fosters a culture of safety and career development.
Lead, coach, and develop a team of Partner Operations Specialists through thoughtful feedback and career development.
Build durable operational frameworks to improve product partnership management across Banking and Expansion.
Champion scalable tooling and workflows, ensuring partnership context is accurate and actionable.
Mercury is building a complete finance stack for startups, helping founders spend less time on financial infrastructure and more time building their businesses. The company operates with a focus on thoughtful operational systems, trusted relationships, and seamless execution across multiple teams.
Lead end-to-end execution of technical customer delivery projects including onboarding, migrations, and expansions.
Own and refine customer-facing operational processes, ensuring scalable and repeatable delivery models.
Act as central coordinator across Customer Success, Support, Operations, Sales, and Product for project alignment.
Librestream, a division of Harris, delivers advanced AR and AI-driven software for frontline workers in industries like manufacturing, energy, and aerospace. Harris is a leading provider of mission critical software to the public sector in North America, offering a casual work environment and comprehensive benefits.
Own execution of worldwide readiness programs, translating strategy into operational plans, workbacks, milestones, communications, reporting, and follow-through.
Manage readiness across key milestones including Cycle moments, Train-the-Trainer Events, product launches, Back to School, Holiday, and off-cycle readiness moments.
Support end-to-end Train-the-Trainer (TTT) readiness including planning, coordination, certification alignment, cascade preparation, post-event recaps, and post-mortems.
Channel Partners delivers end-to-end retail, marketing, and consumer activation solutions across industries. They are a team of experts that connect the retail ecosystem, focusing on precision and impact.
Developing and executing service readiness plans for new product launches, including training materials, knowledge base updates, and operational procedures.
Collaborating with product development, engineering, and customer success teams to ensure a seamless transition from launch to customer service.
Monitoring key performance indicators and customer feedback post-launch to drive service improvements.
Zscaler accelerates digital transformation with a cloud-native Zero Trust Exchange platform, leveraging the world's largest security data lake to protect customers from cyberattacks and data loss. The company fosters a high-impact, high-accountability culture focused on customer obsession, collaboration, and ownership.
Define and execute program plans with cross-functional GTM teams to ensure commercial and operational readiness for launch.
Develop and manage detailed project plans, driving projects from inception to completion within budget and quality.
Conduct data-driven analysis to produce recommendations for leadership decisions and deliver progress updates.
ServiceNow provides an AI platform for business reinvention, enabling 85% of the Fortune 500 to work smarter. The company fosters an AI-native culture where technology and talent collaborate.
Own the operational execution of new customer test kit launches, ensuring milestones are tracked and programs are ready for go-live.
Coordinate directly with customers, laboratory partners, and fulfillment providers to manage launch activities and resolve issues.
Monitor key metrics across inventory, shipping, and sample processing to identify and address operational issues early.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated. Backed by top venture capital firms, we are a fast-growing team working to make healthcare personalized and proactive.
Lead and transform the support organization by designing scalable processes, playbooks, and operating rhythms.
Develop a high-performing team through coaching, accountability, and continuous improvement.
Drive operational excellence by monitoring metrics, improving customer experience, and leveraging AI for efficiency.
HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.
Own end-to-end performance of your division, driving first response time, first contact resolution, and backlog health.
Coach and develop Managers into a strong, independent second line of leadership.
Serve as the operational partner for Quality, Automation, and WFM teams, ensuring new tools and programs work for frontline agents.
Eneba is building an open, safe, and sustainable marketplace for gamers, supporting close to 20 million active users. They focus on trust, safety, and market accessibility while scaling and diversifying their portfolio.
Lead a multi-team organization of Operations Managers responsible for accurate and compliant execution of money movement flows.
Translate high-level organizational strategy into actionable operational plans and drive continuous improvement.
Serve as a strategic link between frontline operations and cross-functional leadership, including Product, Engineering, and Legal.
Human Interest is a fintech company that makes retirement savings accessible to small and medium-sized businesses. It is a high-growth company backed by major investors, with a mission-driven culture focused on closing the retirement gap.
Own the operationalization of strategic customer projects and optimize Customer Success processes for scalability.
Define the strategic framework for core Customer Success metrics and drive executive reporting.
Manage cross-functional stakeholder collaboration and act as senior escalation point for operational issues.
AlphaSense provides AI-driven market intelligence and search for sophisticated companies. Founded in 2011, the company has over 2,000 employees globally and is committed to a diverse and inclusive work environment.
Lead the strategy and evolution of Whisk's Customer Operations function, including tiered support, incident management, and automation.
Ensure operational readiness for new products and build trusted partnerships with Samsung and external platform partners.
Drive Voice of Customer insights and data governance to influence product and engineering decisions.
Whisk pioneers the future of everyday care and health by connecting food, health, and home across the Samsung ecosystem. They are a remote-first team of more than 100 people in over 30 countries, united by a commitment to innovation and impact.
Own end-to-end operational coordination for a portfolio of low-complexity school districts, managing referrals from intake through service initiation.
Serve as the primary operational contact, coordinating provider engagement, scheduling, and proactive communication with district partners and internal teams.
Monitor account health, resolve operational issues, and escalate risks to ensure timely service delivery and process improvement.
Presence is the leading provider of teletherapy solutions for children with diverse needs, connecting therapists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 8 million teletherapy sessions delivered, they are a mission-driven, remote-first company with a collaborative and inclusive culture.
Own first-line triage of bug reports and operational issues, reproducing and validating before escalation.
Build and run a product enablement program for operations, ensuring features are adopted and understood.
Instrument the intake system, categorize feedback, and deliver recurring reports to feed roadmap planning.
Splitero helps homeowners access home equity without monthly payments, addressing a gap left by traditional lenders. As a remote-first team with a culture of transparency and inclusivity, we offer comprehensive benefits and flexible PTO.
Own the daily health of the support queue and enforce SLA targets.
Coach and develop a team of agents through structured QA and feedback cycles.
Collaborate with cross-functional teams to drive product readiness and escalation resolution.
First Due provides end-to-end software solutions for fire and EMS agencies to improve safety and operations. Over 3,000 agencies and 500,000 first responders use its platform, and it is FedRAMP High certified.