Manage lab test orders and coordinate with diagnostic labs, customers, and vendors to ensure timely and accurate delivery of results.
Monitor internal dashboards for system delays or outages and proactively troubleshoot issues across internal platforms.
Provide direct customer support via Slack, email, and ticketing systems, maintaining SLA standards for response and resolution times.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Backed by Creandum, Point Nine, 20VC, YC, and leading angels, they are a remote-first team of about 50 people scaling fast to connect millions.
Support the Engagement Center Operations team with day-to-day operations, new site implementations, and strategic initiatives.
Organize and maintain documentation such as workflows, action plans, and KPI reports to enable operational success.
Assist with performance metric tracking, audit processes, and troubleshooting growth opportunities.
Shields Health Solutions partners with health systems to improve patient care through specialty pharmacy services. The company fosters a collaborative, data-driven culture with a close-knit team.
Manage operational execution of Medrio's Early Adopter Program, coordinating scheduling, tracking, and customer follow-up for pilot participants.
Maintain launch readiness frameworks and go/no-go checklists, ensuring cross-functional teams are prepared for each product release.
Coordinate cross-functional alignment across Product, Engineering, Professional Services, Sales, Marketing, and Support throughout release cycles.
Medrio builds technology that makes clinical trials faster, smarter, and more human. They have a diverse, global team that brings accountability, curiosity, and a genuine customer-first mindset to everything they do.
Own end-to-end operational coordination for a portfolio of low-complexity school districts, managing referrals from intake through service initiation.
Serve as the primary operational contact, coordinating provider engagement, scheduling, and proactive communication with district partners and internal teams.
Monitor account health, resolve operational issues, and escalate risks to ensure timely service delivery and process improvement.
Presence is the leading provider of teletherapy solutions for children with diverse needs, connecting therapists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 8 million teletherapy sessions delivered, they are a mission-driven, remote-first company with a collaborative and inclusive culture.
Support major product launches and strategic initiatives, including product QA and demo environment management.
Gather, organize, and analyze data to support business decisions across operations, growth, product, and people functions.
Help coordinate cross-functional projects, track timelines, and maintain internal documentation and tools.
Pasito is an AI workspace for employee benefits, rethinking how group insurance and benefits are underwritten, delivered, used, and measured. The company is backed by Y Combinator and Core Innovation Capital, and is growing quickly with a focus on accuracy, scalability, and human-centered design.
Own and maintain the integrated program plan across multiple major initiatives, tracking milestones and dependencies across a dozen-plus functional teams.
Connect strategic growth initiatives with operational reality, ensuring product, billing, and communication changes align with marketing and user-acquisition goals.
Drive alignment and sequence workflows across Operations, Product, Clinical, Commercial, Finance, Marketing, Legal, and Client Success teams.
Vida is a virtual, personalized obesity care provider using evidence-based treatment to help patients manage obesity and related conditions. Trusted by Fortune 100 companies and major payers, it combines advanced technology with healthcare providers to break down barriers to care.
Lead multiple market ready health care solutions and services launch projects simultaneously.
Mobilize cross-functional efforts to define strategies, develop tools, and execute programs for launching world-class solutions.
Manage launch from early access pilots to commercial availability, maximizing customer time-to-value and company time to revenue.
PointClickCare is a leading health tech company that helps providers deliver exceptional care through a platform serving over 30,000 provider organizations. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, they offer flexibility, growth opportunities, and meaningful work.
Manage operational workflows supporting patients, providers, and imaging centers throughout the imaging journey.
Resolve operational inquiries by leveraging internal resources, standard operating procedures, and sound judgment.
Identify opportunities to improve operational efficiency by sharing feedback and partnering with leaders across Operations, Product, and Engineering.
Covera Health improves healthcare by making diagnoses more accurate through clinical expertise and AI. Backed by Insight Partners, the platform supports nearly 6 million people across Fortune 10 and Fortune 100 employers and three of the five largest national health plans.
Partner directly with the founder on operational priorities and company initiatives.
Create accountability systems, workflows, and processes across the organization.
Develop and maintain dashboards, reporting, and performance tracking systems.
Click and Love is a rapidly growing affiliate marketing and content business that blends organic content, paid advertising, and strategic partnerships. They are a scaling company seeking an operational leader to bring structure and accountability.
Review and triage incoming Art, Ops, Admin, and Sales-related requests to ensure proper routing and clarity.
Analyze requests for missing details or blockers and communicate with internal teams for resolution.
Support Sales through Freshchat and perform admin tasks with strong attention to detail and documentation.
Fresh Prints is a New York-based custom apparel startup that partners with student entrepreneurs to provide working capital, training, and support for building businesses. The company values long-term contributions, offers a remote work culture, and is committed to diversity and inclusion.
Champion metric-based operations by gathering data and generating insights on cost-to-serve, throughput, and inventory costs.
Own special projects end-to-end, from problem definition and business case to execution and results measurement.
Serve as Operations Chief of Staff, preparing materials for leadership meetings and driving accountability across teams.
Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place. The company is scaling its operations and seeks a hands-on manager to drive analytics and process improvement.
Serve as the operational hub between vendors, distribution centers, and internal stakeholders to ensure accurate and timely delivery of course kits.
Manage purchase requisitions, orders, and receiving across ERP and e-commerce platforms.
Track and resolve vendor issues, backorders, and delivery changes before they become Learner-facing problems.
Nightingale Education Group transforms nursing education and expands access for Learners nationwide. With nearly 5,000 graduates, we prioritize professional development and work-life integration.
Drive execution of the program delivery plan, coordinating across Product, Engineering, Design, and Marketing to ship on schedule.
Post-launch, own the operational coordination framework that connects each product with supporting teams, including intake, SLAs, and escalation paths.
Maintain accurate tracking in Jira, communicate status updates, and capture feedback to improve delivery and operational metrics.
Xsolla is an AdTech company evolving its partner platform to support a growing portfolio of audience-specific products and experiences. They are a multi-national team with roles distributed across several countries, operating in a high-trust, high-visibility environment.
Audit upcoming trips for accuracy and completeness before service.
Respond to phone calls and emails from transportation providers to resolve operational issues.
Source and secure last-minute transportation providers to maintain service commitments.
CharterUP transforms the group transportation market with an AI-native platform for charter, shuttle, and autonomous vehicle operations. Trusted by Fortune 500 companies, it operates as a remote-first, high-growth startup with a tech hub in Austin, TX.
Own sector performance and escalations, ensuring service levels and KPI improvement through coaching and process changes.
Partner cross-functionally with Revenue, Network, Finance, and R&D to shape SOPs, support revenue motions, and scope customer-specific solutions.
Coach and develop team leaders, manage training platform, and drive continuous improvement initiatives aligned with company OKRs.
Airspace is a tech-enabled freight forwarder that uses AI and machine learning to deliver critical packages like organs and machine parts. The company has raised over $140M, employs 300+ people, and fosters a culture of innovation, transparency, and teamwork.
Own core operational cadences for CS organization, including pipeline and renewal reviews and customer health reporting.
Translate ambiguous business questions into clear problem statements and drive to resolution through process and systems changes.
Build cross-functional alignment with Sales, Finance, and Revenue Strategy teams to operationalize go-to-market changes.
GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity and accelerate digital transformation. With over 50 million users and more than 50% of the Fortune 100 as customers, the company fosters a high-performance, all-remote culture driven by values and continuous knowledge exchange.
Create and maintain merchant-facing purchase order trackers.
Coordinate shipments with operations and transportation companies.
Ensure compliance with retailer and GS1 standards.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. Backed by investors like Menlo Ventures and SoftBank Vision Fund 2, it is one of the fastest-growing tech companies headquartered in Chicago.
Ensure timely, efficient peer review of all submissions and resolve escalated queries from vendors and colleagues.
Troubleshoot persistent manuscript or system issues, providing expertise and recommending workflow improvements.
Contribute to operations projects and serve as daily liaison with vendor representatives, monitoring performance against KPIs.
PLOS is a catalyst in open science, publishing research to enable learning and reuse of scientific knowledge. The company is supported by a highly skilled global in-house team and values diversity and inclusion.
Supports the Operations Manager in driving key operational initiatives for RLS Legal Services, focusing on client transitions and case intake.
Manages the transition of Ryan clients to RLS Legal Services Agreements and supports the intake of legal cases into Lead Docket and Filevine.
Collaborates with tax consultants, attorneys, and the RLS India team to ensure accurate data management and seamless case processing.
Ryan is a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. It offers an award-winning culture with a focus on employee growth, flexibility, and innovation.
Lead tactical and strategic programs to enable operational excellence across Last Mile services.
Serve as central point of contact for cross-functional initiatives, ensuring new programs are designed, tested, and launched with full field readiness.
Diving deep into processes, identify opportunities to improve operational readiness and drive scalable solutions.
Amerit Fleet Solutions is a leading U.S. fleet maintenance company. It offers a comprehensive benefits package including medical, dental, vision, 401(k) match, and unlimited vacation, and fosters a culture of safety and career development.