Own the operational execution of new customer test kit launches, ensuring milestones are tracked and programs are ready for go-live.
Coordinate directly with customers, laboratory partners, and fulfillment providers to manage launch activities and resolve issues.
Monitor key metrics across inventory, shipping, and sample processing to identify and address operational issues early.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated. Backed by top venture capital firms, we are a fast-growing team working to make healthcare personalized and proactive.
Create and maintain merchant-facing purchase order trackers.
Coordinate shipments with operations and transportation companies.
Ensure compliance with retailer and GS1 standards.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. Backed by investors like Menlo Ventures and SoftBank Vision Fund 2, it is one of the fastest-growing tech companies headquartered in Chicago.
Provide operational support to pharmacy and clinic partners, ensuring timely resolution of order issues and maintaining safety stock levels.
Investigate and resolve order-related delays, allocation discrepancies, and stock concerns while collaborating with cross-functional teams.
Generate regular reports on KPIs, conduct audits, and develop process documentation to enhance operational efficiency.
Montu is Australia's largest healthtech business focused on alternative healthcare, supporting patients, doctors and pharmacies through its Alternaleaf clinic, SAGED platform, and Leafio dispensing solutions. Founded in 2019, it has been recognized as Australia’s fastest-growing tech company (#1 in Deloitte TechFast 50 in 2022 and 2023) and #1 on LinkedIn's Top Startups Australia 2024, cementing its position as the largest business of its kind outside North America.
Manage vendor and sales relationships as the main point of contact for orders.
Track and order all initial product orders for the company.
Maintain job status reports and perform data entry.
Universal Windows Direct specializes in window and door replacement solutions. The company fosters a collaborative culture and values customer satisfaction.
Manage HESI testing operations and support learner accommodations in collaboration with the 504 Coordinator.
Monitor Honorlock exam violations weekly and serve as a communication bridge between teams.
Respond to learner inquiries, test SOPs, and contribute to special projects for curriculum delivery.
Nightingale College is a nursing school focused on transforming lives through nursing education via a blended-distance learning platform. They have graduated nearly 5,000 nurses serving communities in need and emphasize professional development and work-life integration.
Deliver exceptional customer support across email, SMS, and other channels with proactive communication.
Coordinate logistics, inventory, and fulfillment operations to ensure smooth processes.
Support project management and process improvement initiatives to drive operational excellence.
Assist World is a remote-first e-commerce company that connects businesses with virtual assistants. The company values independence and efficiency, with a lean team and a culture of ownership and proactive problem-solving.
As a Customer Service Specialist, you manage the end-to-end commercial lifecycle to ensure groundbreaking technologies reach customers and distributors worldwide with precision and speed.
You process inbound orders in ERP and CRM systems, validate accuracy against pricing and terms, and manage modifications, cancellations, and backlogs.
You coordinate with sales, finance, and operations to resolve pricing discrepancies, credit holds, and product availability issues while maintaining customer data and supporting onboarding.
10x Genomics accelerates the understanding of biology by enabling scientists to advance research in areas like cancer, immunology, and neuroscience. The company fosters an inclusive and dynamic environment where teams are empowered to follow their passions and perform at their best.
Process incoming orders and returns, validate accuracy, and coordinate with warehouses for timely dispatch.
Own LTL freight scheduling, manage complex logistics, and maintain key documentation (BOLs, SLIs).
Communicate order status updates to customers and internal stakeholders via email, phone, and in person.
Verkada is transforming security with an integrated AI-powered platform for video security and access control. The company serves over 30,000 customers including Fortune 500 companies, has a $5.8B valuation, and employs a rapidly scaling team across 170+ countries.
Manage the full order lifecycle including processing purchase orders, validating accuracy, and handling modifications and cancellations.
Initiate and track RMA requests, coordinating with logistics partners to resolve shipment exceptions.
Maintain accurate customer master data and support new customer onboarding in collaboration with sales and finance.
10x Genomics accelerates the understanding of biology by providing innovative tools for scientific research. The company fosters an inclusive, dynamic environment where teams are empowered to pursue new ideas.
Serve as operational second-in-command to the Program Manager, overseeing Specialist teams and driving operational excellence.
Analyze KPIs to identify trends and opportunities, then translate data into actionable recommendations.
Support process improvement initiatives, including documentation, training design, and system enhancements.
Nightingale Education Group is a nursing school focused on transforming healthcare access through exceptional nursing education. They have graduated nearly 5,000 nurses and emphasize a collaborative culture with professional development and work-life integration.
Manage customer support tickets, escalations, refunds, and replacements to ensure timely resolution and maintain high satisfaction.
Monitor order flow, coordinate with 3PL partners, and resolve fulfillment issues to maintain accuracy and efficiency.
Identify recurring operational issues, develop SOPs, and collaborate with cross-functional teams to improve processes.
Our client is a growing eCommerce company focused on delivering exceptional customer experiences through efficient order management, reliable fulfillment operations, and responsive customer support. As the business continues to scale, they are seeking a dedicated professional to oversee day-to-day operations and improve customer satisfaction.
Coordinate inbound shipments from suppliers to 3PL warehouse, including documentation and scheduling.
Act as day-to-day liaison with 3PL partner to support receiving, storage, and order fulfillment.
Monitor shipment tracking, assist with inventory accuracy, and help resolve shipping discrepancies.
Poppy & Peonies is a fun and energetic brand that creates practical, stylish vegan leather bags. Founded in 2015 after appearing on Dragons' Den, the company is growing rapidly and committed to sustainability, using vegan, cruelty-free materials and plastic-free shipping.
Monitor shipment exceptions and escalate issues to logistics managers.
Manage inbound calls and route communications to appropriate departments.
Handle external communications with carriers and clients throughout shipments.
Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions for biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. As part of a broader family of companies, it provides temperature-controlled supply chain expertise and employs dedicated personnel to support life and health through advanced technologies.
Own the global forecasting process and coordinate weekly reviews with sales leaders.
Manage the ERP system (HubSpot) to maintain pipelines and produce weekly dashboards.
Oversee the order-to-deployment lifecycle, ensuring alignment across cross-functional teams.
We are transforming construction with clean battery energy storage systems. Our team values entrepreneurial drive and continuous learning, fostering a collaborative environment.
Guide learners through third-party vendor accounts, documentation, and background checks.
Monitor learner progress for large cohorts and implement corrective actions.
Support training and mentoring of Specialists I and II.
Nightingale Education Group focuses on higher learning in healthcare professions, elevating education, health, and employment systems. They have graduated nearly 5,000 nurses and serve diverse communities with a blended-distance learning platform.
Manage a specific group of FOLIO customers, acting as primary support and relationship manager while ensuring SLA compliance.
Collaborate with internal teams to communicate customer needs, prioritize issues, and advocate for solutions.
Refine service delivery models and develop internal training to maintain up-to-date documentation and support.
EBSCO Information Services delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs of end-users. Headquartered in Ipswich, MA, the company employs more than 2,700 people worldwide, embracing hybrid or remote work models with a culture of innovation and forward-thinking strategies.
Monitor caregiver arrivals and evening shifts in real time, responding to texts and calls.
Handle last-minute call-outs by finding replacement coverage and communicating updates.
Document all activity accurately in CRM and leave a concise handoff for the morning team.
Tandem Care is a home care company that ensures older adults receive dependable care by coordinating caregivers and schedules. Though the team size is not specified, the culture is described as fast-paced, collaborative, and supportive, with a focus on meaningful work.
Serve as a primary operational contact for retail customers, distributors, and internal business partners regarding orders, fulfillment, inventory, and service-related issues.
Process and manage the full customer order lifecycle utilizing EDI and Microsoft Dynamics 365.
Troubleshoot order processing, EDI, inventory, and fulfillment issues to ensure timely resolution.
OLLY is a health and wellness company offering consumer products. They are a growing company with a fast-paced, collaborative culture.
Manage mailouts and release medical records and imaging in paper or electronic format.
Coordinate courier services, notaries, and provide status updates to requesters.
Monitor inventory, escalate issues, and handle patient walk-ins as needed.
MRO provides medical records and imaging release services to healthcare organizations. They are a full-time employer with a focus on confidentiality, compliance, and customer service.
Responsible for supporting vendor operations within the GRS Claims organization, providing day-to-day support and consulting to vendors on complex issues.
Conducts research and data analysis to report on key vendor metrics and identifies performance trends for process improvements.
Facilitates vendor training on new or updated processes and works with vendors to resolve critical issues.
Liberty Mutual is a global insurer providing property and casualty insurance. They are a large company focused on inclusion and community, offering benefits and development opportunities.