Nightingale Education Group provides higher learning in healthcare professions through a blended-distance learning platform. They have graduated nearly 5,000 nurses and foster a culture of continuous learning and professional development.
Serve as the first point of contact for prospective and current students, delivering high-quality customer service via calls, emails, and web appointments.
Accurately enter and maintain data in LMS and CRM platforms, process applications, enrollment updates, payments, and refunds, and audit documentation for compliance.
Identify and merge duplicate records, provide daily activity reports, and recommend process improvements to support cross-functional projects.