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EBSCO Information Services
EBSCO Information Services
3 open remote positions
We deliver a fully optimized research experience, seamlessly integrated with a powerful discovery platform. We employ more than 2,700 people worldwide, with most embracing hybrid or remote work models, and we thrive on innovation and forward-thinking strategies.
Salary Distribution
3 of 3 jobs
Benefits Overview
3 of 3 jobs
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Open Positions
Manage the royalty cycle including calculation, reporting, and payment for assigned publishers. Reconcile monthly and quarterly reports with publishers and collaborate with internal departments to resolve errors. Maintain positive relationships with publishers and assist with technology initiatives to improve royalty processing.
Accounting
Microsoft Excel
Microsoft Access
Attention To Detail
Communication
Support and maintain highly scalable production systems across multiple products (FOLIO, LOCATE, MetaDB) in a dynamic and fast-paced environment. Monitor, troubleshoot, and resolve production issues with a focus on reliability and performance. Develop and enhance automation to streamline operational processes using Java, Groovy, and scripting.
AWS
Docker
Jenkins
Java
Groovy
Manage a specific group of FOLIO customers, acting as primary support and relationship manager while ensuring SLA compliance. Collaborate with internal teams to communicate customer needs, prioritize issues, and advocate for solutions. Refine service delivery models and develop internal training to maintain up-to-date documentation and support.
Customer Support
Technical Knowledge
Problem Solving