Lead multiple market ready health care solutions and services launch projects simultaneously.
Mobilize cross-functional efforts to define strategies, develop tools, and execute programs for world class solutions.
Manage launches from early access pilots to commercial availability, maximizing customer time-to-value and company time to revenue.
PointClickCare is a leading health tech company that helps providers deliver exceptional care through its platform serving over 30,000 provider organizations. It is founder-led and privately held, recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.
Lead coordination across high-priority self-serve growth initiatives spanning onboarding, activation, lifecycle, monetization, and pricing.
Build and maintain clear execution plans with timelines, owners, and dependencies across Marketing, Product, Engineering, and GTM.
Develop reporting frameworks and dashboards that give leadership consistent visibility into progress against self-serve OKRs and program throughput.
Customer.io provides a platform for automated messaging and customer communication, helping teams send smarter, relevant messages using real-time behavioral data. With over 9,000 customers, the company values clarity, influence without authority, and bias for momentum.
Build and expand client relationships across all levels, including C-Suite, to drive value and adoption.
Develop joint success plans with shared metrics and facilitate Executive Business Reviews.
Collaborate cross-functionally to maximize retention, growth, and act as a Trusted Advisor.
PointClickCare is a leading health tech company focused on helping providers deliver exceptional care. As a founder-led, privately held firm, it serves over 30,000 provider organizations and is recognized as one of Canada's Most Admired Corporate Cultures.
Manage and deliver joint customer success plans to build, grow, and expand client relationships at all levels.
Act as a Trusted Advisor and Business Partner, providing strategic guidance and a path to value to customer executive leadership.
Provide early warning and turnaround strategies focusing on customer health and churn mitigation.
PointClickCare provides cloud-based software solutions for the acute and long-term post-acute care markets, helping care providers manage vulnerable populations. The company is a SaaS/tech employer with a focus on customer success and employee collaboration in a remote environment.
Serve as main point of contact for all cross-functional communications during new customer implementations.
Lead technical launch operations, troubleshooting, and systems optimization for seamless client transitions.
Collaborate with teams like Sales, Customer Success, and Marketing to refine launch processes and ensure on-time launches.
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally. The company has delivered over 15 million sessions of mental health care and published more than 35 peer-reviewed studies.
Own and maintain the integrated program plan across multiple major initiatives, tracking milestones and dependencies across a dozen-plus functional teams.
Connect strategic growth initiatives with operational reality, ensuring product, billing, and communication changes align with marketing and user-acquisition goals.
Drive alignment and sequence workflows across Operations, Product, Clinical, Commercial, Finance, Marketing, Legal, and Client Success teams.
Vida is a virtual, personalized obesity care provider using evidence-based treatment to help patients manage obesity and related conditions. Trusted by Fortune 100 companies and major payers, it combines advanced technology with healthcare providers to break down barriers to care.
Manage customer service operations end-to-end including escalation pathways, tooling, and metrics.
Partner with engineering to translate operational needs into software tickets and with marketing on campaign operations.
Build dashboards, track KPIs, and create systems and playbooks that let the organization scale.
Enveda is reinventing drug discovery by harnessing nature's intelligence to identify new medicines four times faster than industry standard. They are a Unicorn startup with a $150 million Series D, an award-winning culture recognized by Newsweek and Forbes, and a team driven by creativity, collaboration, and deep respect.
Lead Customer Success projects and team development, ensuring effective delivery of objectives and outcomes.
Define, implement, and continuously improve customer lifecycle processes and engagement touchpoints.
Manage key customer relationships, drive product adoption, and act as escalation point for complex situations.
Everway creates technology that helps everyone understand and be understood, building a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, they offer a purposeful, fast-moving career with a culture that values curiosity, courage, and commitment.
Oversee operational excellence across Integrated Care services, leading a team of 10-12 direct reports.
Manage special projects and strategic initiatives from planning through execution.
Drive process optimization and continuous improvement to enhance efficiency and service quality.
The company provides integrated care services with a focus on behavioral health and human services. It is a large organization that fosters a mission-driven culture and values employee engagement.
Build scalable onboarding experiences including email sequences, in-app guides, and webinars.
Monitor customer health at scale using adoption signals and engagement data.
Collaborate cross-functionally with Marketing, Product, and High Touch CS.
Solink transforms video security into real-time operational insights by integrating with existing cameras and systems. Trusted by over 30,000 locations across 32+ countries, they are rapidly growing and recognized as one of Ottawa's Best Places to Work.
Lead, mentor, and develop a team of Customer Success Managers to drive customer outcomes.
Oversee onboarding, adoption, and retention initiatives for startup customers.
Partner with cross-functional teams to enhance customer experiences and improve processes.
A partner company provides customer success solutions for startup customers. It operates with a remote-first culture and focuses on team development and customer impact.
Lead, coach, and develop a team of Startup Customer Success Managers to ensure consistent delivery of high-quality outcomes.
Drive team performance through regular 1:1s, feedback loops, skill development, and hands-on support.
Build and scale repeatable customer success programs across onboarding, adoption, and retention while balancing automation and high-touch engagement.
This company is a fast-scaling SaaS provider supporting early-stage startups. It fosters a culture of collaboration, flexibility, and remote work with a focus on customer success.
Manage, coach, and develop a team of 2–3 SMB Customer Success Managers, building a performance culture grounded in metrics and accountability.
Design and operationalize a digital-first, tech-touch CS motion with automated lifecycle programs using tools like Salesforce or HubSpot.
Own GRR and NRR targets for the SMB segment, monitor customer health, and partner with Account Managers on expansion opportunities.
EvenUp uses technology and AI to empower personal injury lawyers and victims to secure faster settlements and better outcomes. They are a fast-growing vertical SaaS company backed by top VCs, seeking talented and collaborative individuals to join their team.
Lead the strategy and performance of a high-impact client support organization serving the healthcare technology sector, focusing on operational excellence and customer advocacy.
Oversee day-to-day support operations, optimize KPIs including customer satisfaction, response times, and backlog management, and drive organizational transformation through AI adoption and automation.
Mentor managers, develop future leaders, and collaborate with Product, Engineering, and Customer Success to improve product quality and deliver seamless customer experiences.
Our partner is a healthcare technology company serving the sector with innovative SaaS solutions. They operate in a remote-first environment and foster a collaborative, innovation-focused culture supporting professional growth.
Leads end-to-end project management for strategic revenue cycle access initiatives, including scope definition, timelines, and stakeholder alignment.
Develops KPIs and dashboards to track access operations performance and supports data-driven decision-making for growth and revenue integrity.
Translates strategic objectives into operational plans and manages concurrent high-impact projects across multiple locations.
VCU Health is an academic medical center and health system that provides comprehensive care, research, and education. It includes multiple hospitals, a cancer center, and over 800 physicians, with a focus on innovation and discovery.