Source Job

• Lead end-to-end program management of key strategic initiatives across the Customer Excellence organization.
• Facilitate cross-functional alignment and executive communications to ensure initiative visibility and accountability.
• Establish and continuously improve PMO standards, tools, and processes to optimize execution across the CE portfolio.

Smartsheet is a tech company that empowers teams to manage projects, automate workflows, and build solutions using no-code tools. With over 20 years of history, they foster a culture of innovation and inclusivity, and are now focusing on integrating AI agents to enhance collaboration.

• Own the Commercial Data & Analytics team's delivery pipeline from planning through execution, maintaining visibility across workstreams and proactively addressing risks.
• Establish and continuously improve team operating standards, templates, and quality assurance processes to scale operational excellence.
• Partner with the Head of Commercial Data & Analytics to develop the team's strategic roadmap and manage cadence for sprint planning, reviews, and capacity planning.

Impiricus is the first AI-powered HCP Engagement Engine, ethically connecting life sciences companies to physicians. Named #1 fastest growing company in North America by Deloitte in 2025, it was founded by a practicing physician and a pharma executive, and is guided by a council of 2,000+ HCP advisors.

• Develop and implement operational processes across the organization to improve efficiency and scalability.
• Partner cross-functionally with Sales, Finance, HR, and Executive teams to drive accountability and collaboration.
• Monitor performance metrics and implement automation initiatives to support growth.

Rhymetec is a rapidly growing cybersecurity and compliance firm helping organizations navigate complex security, privacy, and regulatory challenges. They provide services including vCISO, SOC 2, ISO 27001, HIPAA, and AI-powered security assessments.

• Own sector performance and escalations, ensuring service levels and KPI improvement through coaching and process changes.
• Partner cross-functionally with Revenue, Network, Finance, and R&D to shape SOPs, support revenue motions, and scope customer-specific solutions.
• Coach and develop team leaders, manage training platform, and drive continuous improvement initiatives aligned with company OKRs.

Airspace is a tech-enabled freight forwarder that uses AI and machine learning to deliver critical packages like organs and machine parts. The company has raised over $140M, employs 300+ people, and fosters a culture of innovation, transparency, and teamwork.

• Lead operational excellence by overseeing day-to-day functions to ensure efficiency, consistency, and alignment with business goals across teams.
• Drive performance and accountability by setting clear goals, monitoring KPIs, and holding teams responsible for service levels and quality standards.
• Collaborate cross-functionally with leaders in Quality, Training, Workforce, Product, and Data to identify gaps and implement scalable solutions.

Papa provides social support by pairing older adults and families with trained companions to reduce loneliness and improve health. Founded in 2017 and headquartered in Miami, the company is backed by major investors and fosters a people-first culture focused on community and belonging.

• Champion metric-based operations by gathering data and generating insights on cost-to-serve, throughput, and inventory costs.
• Own special projects end-to-end, from problem definition and business case to execution and results measurement.
• Serve as Operations Chief of Staff, preparing materials for leadership meetings and driving accountability across teams.

Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place. The company is scaling its operations and seeks a hands-on manager to drive analytics and process improvement.

• Own and maintain the integrated program plan across multiple major initiatives, tracking milestones and dependencies across a dozen-plus functional teams.
• Connect strategic growth initiatives with operational reality, ensuring product, billing, and communication changes align with marketing and user-acquisition goals.
• Drive alignment and sequence workflows across Operations, Product, Clinical, Commercial, Finance, Marketing, Legal, and Client Success teams.

Vida is a virtual, personalized obesity care provider using evidence-based treatment to help patients manage obesity and related conditions. Trusted by Fortune 100 companies and major payers, it combines advanced technology with healthcare providers to break down barriers to care.

• Lead end-to-end ownership of OMX's highest-priority strategic initiatives, delivering measurable business impact.
• Bring structure to ambiguity by developing clear execution plans, aligning stakeholders, and driving complex initiatives from strategy through delivery.
• Champion a culture of continuous improvement by introducing scalable operating mechanisms, strengthening program governance, and helping teams execute with greater speed, clarity, and efficiency.

Chime is a financial technology company that provides banking services through partner banks, aiming to help people achieve financial progress. The company has a deeply entrepreneurial culture and a team of problem solvers focused on member experience.

• Oversee operational excellence across Integrated Care services, leading a team of 10-12 direct reports.
• Manage special projects and strategic initiatives from planning through execution.
• Drive process optimization and continuous improvement to enhance efficiency and service quality.

The company provides integrated care services with a focus on behavioral health and human services. It is a large organization that fosters a mission-driven culture and values employee engagement.

• Lead service delivery managers and teams to align execution with customer needs and long-term service transformation goals.
• Define and advance the future-state operating model, translating strategy into roadmaps and measurable improvements in customer experience and efficiency.
• Build performance discipline with KPI frameworks, dashboards, and operating reviews to manage workload, capacity, and service risks.

Daktronics designs, engineers, manufactures, and supports digital LED display technology and audio systems, creating products for sports venues and businesses worldwide. They offer meaningful work, flexible opportunities, competitive compensation, and benefits in a team-oriented culture.

• Define and own the quarterly roadmap for AI and automation tooling, anchored to clear efficiency outcomes.
• Translate ambiguous operational problems into scalable, systems-level solutions.
• Drive end-to-end delivery across discovery, scoping, build, and launch, keeping multiple complex initiatives on track.

Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces, helping people achieve financial stability while providing care across the U.S. Founded in 2016, they are a remote-first team of over 1,000 people, profitable since 2022, and the leader in Long-Term Care staffing.

• Act as a product consultant and escalation point for operational support issues, partnering with Sales and Field Operations to manage customer expectations.
• Develop and deliver operational training for CVS Operations and Field Support teams, and create and maintain operational procedures.
• Lead process improvement initiatives, manage projects from initiation to implementation, and collaborate cross-functionally to drive operational efficiencies.

Brink's is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services, serving customers in over 100 countries. With a network of operations in 51 countries, the company fosters an engaged culture that values diverse backgrounds and provides equal opportunity.

• Drive large-scale, cross-functional new product development programs for APEX Strategic Initiatives, translating business objectives into execution strategy.
• Develop trusted relationships with stakeholders and functional leaders to ensure program delivery and accountability.
• Operate as an AI-native program manager, using AI tools to synthesize intelligence, surface risks, and provide actionable insights.

ServiceNow is the AI control tower for business reinvention, enabling 85% of the Fortune 500 to work smarter, faster, and better. The company fosters an AI-native culture where technology and talent work together, and is building a large, collaborative team focused on innovation.

• Lead end-to-end program management across product verticals, ensuring delivery from development through launch.
• Drive integrated project plans across Content, Marketing, Product, and Production teams to align schedules.
• Identify risks, facilitate decisions, and improve cross-functional processes using AI tools and scalable practices.

MasterClass is the streaming platform where the world’s best share their knowledge and stories, offering members access to 200+ instructors across fields like Arts, Business, and Writing. It is a remote-first company with work spaces in San Francisco and Kitchener, Ontario, and a culture focused on diverse ideas and equal opportunity.

• Manage end-to-end intake, triage, and prioritization for program and portfolio requests, including submission channels, routing, and backlog visibility.
• Develop and maintain integrated project plans, governance rhythms, and portfolio reporting to communicate progress, risks, and decisions to leadership.
• Coach initiative owners on project management standards and use tools like Excel, Power BI, and SharePoint to streamline reporting and insights.

Blueprint Technologies is a technology solutions firm headquartered in Bellevue, Washington, that helps organizations unlock value from existing assets by leveraging technology. The company has a strong presence across the United States and fosters a culture that is bold, smart, agile, and fun.

• Lead PowerUP training programs and modernize Operational Excellence content with GenAI and automation.
• Deliver high-impact training sessions across formats and coach candidates through certification.
• Drive continuous improvement capability using data-driven insights and align with global partners.

Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With 25,200 employees in 32 countries, it invests in new technologies and values inclusion and culture.

• Lead development and implementation of Operational Excellence strategy across standardized work processes.
• Manage Lean Six Sigma program, deploying continuous improvement tools and supporting operational initiatives.
• Foster a culture of continuous improvement to enhance safety, reliability, productivity, cost performance, and quality.

Chemtrade is committed to delivering innovative solutions addressing complex customer challenges while prioritizing safety, sustainability, and environmental stewardship. Our talented and diverse workforce drives our ability to deliver exceptional products and services.

• Serve as the primary owner of pilot implementations, directly engaging with DoD stakeholders to deploy and validate solutions in operational environments.
• Translate operational challenges into actionable requirements, bridging user needs and technical implementation to drive real-world adoption.
• Capture and synthesize feedback and performance insights to evaluate pilot success and inform enterprise-scale deployment.

LMI is a digital solutions provider that accelerates government impact with innovation and speed, serving defense, space, healthcare, and energy sectors. Headquartered in Tysons, Virginia, the company is committed to delivering impactful results that strengthen missions and drive lasting value.

• Lead end-to-end execution across complex, multi-team initiatives, setting direction and making tradeoffs.
• Build and evolve operational approaches, developing new playbooks and making them repeatable.
• Drive AI and automation adoption, redesigning workflows to eliminate low-value work.

Engine is transforming business travel into a personalized, rewarding, and simple experience by combining corporate travel, a charge card, and spend management on one platform. With over 30,000 companies and 1 million travelers, Engine is cash flow positive and rapidly growing, recognized as one of the fastest-growing travel and fintech platforms with a culture of heart and hustle.

• Drive high-priority cross-functional initiatives from strategy through execution, spanning clinical operations, commercial growth, and revenue cycle.
• Translate executive strategy into structured plans, align senior stakeholders, and anticipate risks before they become blockers.
• Build analytical models, operational metrics, and business cases to equip leadership with data-driven decision-making.

InStride Health delivers specialty anxiety and OCD care for children, teens, and young adults by combining research-backed clinical care with innovative technology. As a Series C company scaling nationally, they foster a culture of heart, smart work, humility, and community.