Source Job

• Lead end-to-end program management of key strategic initiatives across the Customer Excellence organization.
• Facilitate cross-functional alignment and executive communications to ensure initiative visibility and accountability.
• Establish and continuously improve PMO standards, tools, and processes to optimize execution across the CE portfolio.

Smartsheet is a tech company that empowers teams to manage projects, automate workflows, and build solutions using no-code tools. With over 20 years of history, they foster a culture of innovation and inclusivity, and are now focusing on integrating AI agents to enhance collaboration.

• Lead coordination across high-priority self-serve growth initiatives spanning onboarding, activation, lifecycle, monetization, and pricing.
• Build and maintain clear execution plans with timelines, owners, and dependencies across Marketing, Product, Engineering, and GTM.
• Develop reporting frameworks and dashboards that give leadership consistent visibility into progress against self-serve OKRs and program throughput.

Customer.io provides a platform for automated messaging and customer communication, helping teams send smarter, relevant messages using real-time behavioral data. With over 9,000 customers, the company values clarity, influence without authority, and bias for momentum.

• Lead strategic initiatives end-to-end, owning CEG transformation workstreams from problem framing through execution, including commercial model, delivery model, operating model, or renewals transformation.
• Shape CEG strategy by translating ambiguous executive direction into structured options with clear tradeoffs, building analytical models, and developing narratives for SVP and C-level audiences.
• Drive cross-functional alignment and build for scale by designing frameworks, playbooks, and operating cadences that productize how CEG runs transformation.

ServiceNow is a global market leader providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.

• Drive the Strategic Advisory Board's end-to-end management, including recruitment, governance, and executive engagement.
• Lead complex cross-functional programs like the World Works Initiative with disciplined delivery and stakeholder alignment.
• Oversee ServiceNow.org's event portfolio, ensuring cohesive execution and measurable business outcomes.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. They are building an AI-native culture with a focus on technology and talent.

• Own end-to-end delivery of strategic initiatives across a portfolio of university partners, turning goals into actionable plans with defined metrics and owners.
• Manage concurrent implementations at the program level, tracking overall health across workstreams and proactively addressing ripple effects.
• Coordinate cross-functionally with internal teams, manage risk and resourcing, and hold partners and teams accountable while maintaining strong relationships.

Stellic builds a platform that transforms the student experience, helping them make decisions about degree plans and career paths. It is a fast-growing startup backed by leading social impact investors, partnering with top institutions like Cornell and Columbia, supporting over 1 million students across 7 countries.

• Lead the organization’s most complex, high-visibility strategic programs across business, technology, operations, and external partners.
• Drive alignment, governance, execution, risk management, and delivery of initiatives critical to organizational success.
• Operate with significant autonomy in a highly matrixed environment to deliver successful outcomes for major media facility construction and relocation initiatives.

NBCUniversal is a leading media and entertainment company creating world-class content across film, television, streaming, and theme parks. As a subsidiary of Comcast Corporation, they foster an inclusive culture and a talented workforce to serve diverse communities worldwide.

• Own the Commercial Data & Analytics team's delivery pipeline from planning through execution, maintaining visibility across workstreams and proactively addressing risks.
• Establish and continuously improve team operating standards, templates, and quality assurance processes to scale operational excellence.
• Partner with the Head of Commercial Data & Analytics to develop the team's strategic roadmap and manage cadence for sprint planning, reviews, and capacity planning.

Impiricus is the first AI-powered HCP Engagement Engine, ethically connecting life sciences companies to physicians. Named #1 fastest growing company in North America by Deloitte in 2025, it was founded by a practicing physician and a pharma executive, and is guided by a council of 2,000+ HCP advisors.

• Lead complex, cross-functional enterprise software programs, focusing on platform initiatives in partnership with Product Management and Engineering.
• Build and drive end-to-end execution plans, manage timelines, dependencies, risks, and trade-offs across internal and external workstreams.
• Communicate programs clearly to executive and cross-functional audiences, providing structured status reporting and driving accountability through influence.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. With over 2000 employees worldwide, they have won several Top Employer awards and are committed to diversity, equity, and inclusion.

• Identify friction across the customer journey and translate it into measurable CX programs.
• Own end-to-end project management for enterprise customer deployments, driving onboarding and time-to-value.
• Build and scale cross-functional programs with clear owners, metrics, and business impact.

Sprinto is an AI-native GRC platform that helps organizations manage risks, audits, vendor oversight, and continuous monitoring. With a team of 350+ employees and backing from top investors like Accel and Elevation, they serve 3,000+ customers across 75+ countries.

• Own and drive the PMO for digital transformation projects, developing organizational standards and improving delivery capabilities.
• Lead change management strategy across the organization, including stakeholder assessment and adoption measurement.
• Manage cross-functional project teams and budgets to ensure timely delivery, adoption, and fiscal accountability.

Tides is a nonprofit and philanthropic organization advancing social justice by shifting power to communities of color and other historically marginalized groups. As a mid-sized organization, we collaborate with movement leaders, nonprofits, donors, and foundations, centering equity and justice in all we do.

• Drive large-scale, cross-functional new product development programs for APEX Strategic Initiatives, translating business objectives into execution strategy.
• Develop trusted relationships with stakeholders and functional leaders to ensure program delivery and accountability.
• Operate as an AI-native program manager, using AI tools to synthesize intelligence, surface risks, and provide actionable insights.

ServiceNow is the AI control tower for business reinvention, enabling 85% of the Fortune 500 to work smarter, faster, and better. The company fosters an AI-native culture where technology and talent work together, and is building a large, collaborative team focused on innovation.

• Drives strategic planning and annual/quarterly OKR processes for Customer Success leadership, serving as a key connector between CS, Product, Sales, Marketing, and Finance.
• Owns end-to-end program management for strategic CS initiatives, from scoping to delivery, ensuring cross-functional alignment and accountability.
• Synthesizes data and insights to inform CS strategy, retention trends, expansion opportunities, and develops business cases for new investments.

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by over 70,000 organizations, the company is a pioneer in digital workforce security and fosters a modern, high-tech, and fun work environment.

• Lead complex cross-functional programs and strategic initiatives supporting Pharmacy Services.
• Develop and maintain integrated program plans including scope, schedule, budget, resources, risks, and deliverables.
• Drive process improvement, workflow optimization, and operational efficiency across the organization.

VytlOne provides services and technology that fuel the entire pharmacy ecosystem, enabling pharmacy care. With 1,000 diverse employees and nearly 100 years of pharmacy experience, they offer the stability of a Fortune 500 company with the energy of a startup.

• Own and maintain the integrated program plan across multiple major initiatives, tracking milestones and dependencies across a dozen-plus functional teams.
• Connect strategic growth initiatives with operational reality, ensuring product, billing, and communication changes align with marketing and user-acquisition goals.
• Drive alignment and sequence workflows across Operations, Product, Clinical, Commercial, Finance, Marketing, Legal, and Client Success teams.

Vida is a virtual, personalized obesity care provider using evidence-based treatment to help patients manage obesity and related conditions. Trusted by Fortune 100 companies and major payers, it combines advanced technology with healthcare providers to break down barriers to care.

• Own end-to-end delivery of strategic initiatives from definition through execution.
• Develop strategies grounded in deep understanding of business goals and market dynamics.
• Establish and run the operating rhythm of the division, including annual planning and quarterly reviews.

Porch Group is a leading vertical software and insurance platform that helps homebuyers move, maintain, and protect their homes. We have approximately 30 thousand partner companies and a global team, with a culture of empowerment and accountability.

• Lead the execution of complex Finance transformation programs from strategy through implementation.
• Design and implement future-state Finance operating and service delivery models to drive standardization and automation.
• Drive organizational change and adoption of new processes and technologies through effective stakeholder engagement and communication.

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand, delivering cutting-edge hardware and network services to over 100 million people. As a subsidiary of Sony Group Corporation, SIE is a large global company known for its culture of innovation and excellence.

• Own end-to-end delivery across Engineering, AI, and Product teams, driving sprint planning and roadmap execution.
• Partner with cross-functional teams to align priorities, manage dependencies, and ensure critical information flows effectively.
• Serve as the central source of truth for delivery status, providing executive-ready updates on risks and progress.

Blooming Health is on a mission to transform social care with an AI-powered platform that identifies social needs, drives outreach in 55+ languages, and coordinates referrals. The platform supports over 1,000 community organizations across the US, helping millions of members access care.

• Lead execution of strategic initiatives including M&A, AI transformation, and enterprise operational priorities.
• Drive cross-functional coordination and program governance as a strategic partner to executive leadership.
• Leverage AI-enabled tools to improve visibility, efficiency, and decision-making across programs.

Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Over 40,000 companies trust Rithum, and the culture is collaborative, transparent, and inclusive.

• Lead planning, execution, and delivery of complex cross-functional initiatives.
• Collaborate with stakeholders to define project requirements and goals.
• Develop and maintain project plans, schedules, and resource allocation.

Greenlight is a family fintech company that helps parents raise financially smart kids with an award-winning banking app. They serve over 6 million parents and kids and foster a culture of innovation and collaboration.

• Lead the Control Discipline data and technology strategy and roadmap, aligning with Monzo's expansion plans and Group Risk strategy.
• Drive risk and control data transformation by partnering with Data and Engineering to translate risk management needs into technology requirements.
• Champion AI in risk management by identifying enterprise partners, running PoCs, and building business cases for AI-driven solutions.

Monzo is on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, and pensions in the UK. With over 10 years of growth, they are known for their hot coral cards, get-paid-early feature, award-winning customer service, and a culture focused on solving problems and changing lives.