Mission Manager

Pilot Execution & Customer Ownership:

• Serve as the primary interface with DoD stakeholders, leading on-site engagements and deployments across operational environments.
• Own pilot execution end-to-end, ensuring alignment with mission objectives and measurable outcomes.
• Drive user adoption through hands-on engagement, training support, and continuous interaction with end users.

Problem Definition & Service Co-Creation:

• Engage directly with end users and leadership to identify operational challenges and translate field insights into actionable requirements.
• Collaborate with product and engineering teams to shape and iterate solutions based on live operational feedback.
• Support rapid adjustments during pilots to ensure solutions meet mission needs.

Deployment, Integration & Scale:

• Work alongside engineers to deploy, configure, and validate systems in real-world environments, ensuring reliable performance.
• Capture and synthesize feedback to evaluate pilot success and inform enterprise-scale implementation.
• Translate pilot outcomes into validated use cases and service patterns, maintaining visibility into progress and risks.