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Customer Discovery & Solution Design:
- Lead workshops to understand business processes, KPIs, and automation opportunities.
- Translate requirements into scalable agentic AI architectures and implementation strategies.
- Create solution blueprints, functional specs, and identify risks early.
Forward Deployment Leadership:
- Own end-to-end delivery from kickoff through production launch.
- Coordinate activities across Product, Engineering, Integration, QA, and Customer Success teams.
- Drive project execution, milestone tracking, and stakeholder communication.
Integration & Technical Architecture:
- Define integration strategies across enterprise systems like CRMs and ticketing platforms.
- Collaborate with customer engineering teams to validate feasibility and approaches.
- Support troubleshooting and resolution of complex technical challenges.
Netomi
Netomi is a leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines, MetLife, and United. Backed by WndrCo, Y Combinator, and Index Ventures, the company helps enterprises drive efficiency and higher quality customer experiences.