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Role Expectations:
- Developing and executing service readiness plans for new product launches, including training materials, knowledge base updates, and operational procedures.
- Collaborating with product development, engineering, and customer success teams to ensure a seamless transition from launch to customer service.
Who You Are:
- You act like an owner, with a bias for action and integrity.
- You are a problem-solver, energized by finding solutions to hard problems.
- You think at scale, connecting day-to-day work to the larger mission.
What We're Looking For:
- U.S. citizenship and foundational understanding of AI technologies.
- 6+ years of NPI experience within customer success/support.
- Strong organizational, communication, and collaboration skills with proficiency in tools like Salesforce, Asana, JIRA, Confluence, and Google Suite.
Zscaler
Zscaler accelerates digital transformation with a cloud-native Zero Trust Exchange platform, leveraging the world's largest security data lake to protect customers from cyberattacks and data loss. The company fosters a high-impact, high-accountability culture focused on customer obsession, collaboration, and ownership.