Developing and executing service readiness plans for new product launches, including training materials, knowledge base updates, and operational procedures.
Collaborating with product development, engineering, and customer success teams to ensure a seamless transition from launch to customer service.
Monitoring key performance indicators and customer feedback post-launch to drive service improvements.
Define and execute program plans with cross-functional GTM teams to ensure commercial and operational readiness for launch.
Develop and manage detailed project plans, driving projects from inception to completion within budget and quality.
Conduct data-driven analysis to produce recommendations for leadership decisions and deliver progress updates.
ServiceNow provides an AI platform for business reinvention, enabling 85% of the Fortune 500 to work smarter. The company fosters an AI-native culture where technology and talent collaborate.
Orchestrate branch-by-branch rollouts, manage KPIs, and keep deployments on track.
Build deep relationships with customer stakeholders and map use cases before and during deployment.
Become the product expert, run demos, and feed field insights back to product and engineering.
Airwave provides AI-powered smart glasses for industrial field-service technicians, helping them work more efficiently. The company is a fast-growing startup with a culture of ownership, deep customer focus, and continuous improvement.
Leverage AI-driven capabilities to drive the cloud and platform roadmap across 1+ teams, ensuring alignment with infrastructure and security best practices.
Act as a servant leader and champion of agile and AI-enabled ways of working, fostering continuous learning and innovation.
Utilize AI-powered analytics to define and report key performance indicators for global agile teams.
Granicus builds and implements technology that transforms the Govtech industry by bringing governments and constituents together. Serving over 5,500 government agencies and 300 million citizen subscribers, the company has been on the GovTech 100 list and recognized as a best place to work.
Own engagement for Mazlan free-trial customers, managing accounts from activation to conversion.
Deliver structured onboarding sessions, demos, and tailored workflow guidance to drive adoption.
Proactively identify barriers to adoption and collaborate with Sales to support conversion conversations.
Ideagen provides software that keeps millions of people safe daily, working behind the scenes in industries like aviation, food safety, and healthcare. They have offices worldwide including the US, Australia, Malaysia, and India, and are building a future-ready team embracing AI.
Build the launch and enablement engine that turns product velocity into customer adoption and revenue.
Deliver field enablement that empowers customer-facing teams to position new capabilities and win deals.
Own competitive and voice-of-customer intelligence, turning it into messaging and playbooks.
DataGrail is the Agentic Data Privacy Platform, helping the world’s leading brands automate privacy and control risk with secure, human-governed AI. They have a remote-first culture and are a two-time recognized privacy leader by IDC, with an unrivaled 2,500+ integrations.
Implement Mavenoid for customers and empower the sales team to close more deals.
Collaborate with Customer Success and Product teams to create and manage documentation.
Teach and empower customers to use Mavenoid while staying up to date with product features.
Mavenoid is the Intelligent Support Platform for products and devices, delivering best-in-class customer support with intelligent troubleshooting and remote support. Having raised our Series B, we are a remote-first company with a small, impactful team operating globally.
Act as an advocate for a portfolio of customers, ensuring they achieve business outcomes and maximize value from ServiceNow products.
Leverage Success Plays and guide customers on best practices, innovations, and technical health to foster adoption and usage.
Oversee escalated client issues and collaborate with internal teams to ensure quick resolution and customer satisfaction.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together, with tens of thousands of employees globally.
Lead the onboarding process for new customers and conduct product training sessions.
Provide technical support and issue resolution, collaborating with engineering on complex problems.
Develop customer success plans, monitor health metrics, and drive retention and growth.
EULER is an AI-native PRM for modern partnership teams, making partner revenue scalable and predictable. We grew 600% YoY in 2025 and serve industry leaders, with a fast-moving, intentional culture focused on delivering real value.
Lead the delivery of complex product development programs driving growth and operational excellence.
Champion AI-native ways of working, using AI tools to accelerate program delivery and surface insights.
Establish governance frameworks and communication strategies to keep stakeholders informed and engaged.
ServiceNow is an AI platform company that helps businesses automate workflows and drive reinvention. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable.
Lead the development of product roadmap presentations, using AI-native workflows like Claude Code to automate assembly and surface insights.
Manage cross-functional projects and serve as the primary interlock with Marketing and Support for aligned execution.
Own the end-to-end process for capturing and synthesizing customer and field feedback, leveraging AI to monitor channels and identify themes.
Saviynt provides an AI-powered identity platform that manages and governs access to applications, data, and business processes. It is a high-growth, Platform as a Service company trusted by Fortune 500 companies and government institutions, with a focus on identity security and innovation.
Own an AI-native product end-to-end, from customer discovery to shipping weekly iterations.
Drive growth, activation, conversion, and monetization metrics while building alongside your team.
Prototype with AI tools and fix your own interface instead of filing tickets.
airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. With hundreds of millions of users and over one million customers worldwide, the company has teammates in more than 20 countries across three continents and fosters a culture of growth and innovation.
Partner directly with enterprise customers to understand their workflows and translate needs into AI solutions using Unframe's platform.
Own end-to-end delivery of AI-powered projects alongside engineers and AI specialists, writing detailed product specs and prompt structures.
Balance speed, scalability, and customer impact while identifying repeatable patterns to improve platform capabilities.
Unframe is an AI-first startup helping the world's largest enterprises deploy LLM-powered applications quickly, combining product speed with consultancy flexibility. Backed by $100M in Series B funding from Bessemer, Craft, and TLV Partners, it is a fast-growing, revenue-generating company working with Fortune 500 customers globally.
Manage program management for the Security organization, applying a single operating standard across all projects.
Own intake, triage, status reporting, capacity planning, and prioritization using AI-augmented systems.
Partner with security leadership, engineers, and the AI team to refine and drive AI-assisted program management.
JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. The company is remote-first and fosters a culture of connection and innovation, with teams in 15+ countries.
Design and build AI-driven support workflows using Forethought, Salesforce, and Jira.
Improve AI resolution, deflection, and routing accuracy through continuous testing and optimization.
Partner with cross-functional teams to deploy scalable, governed automation that enhances customer experience.
Granicus provides cloud-based solutions for government agencies to improve interactions with constituents. Over 25 years, they serve 5,500 agencies and 300 million citizens, with a remote-first culture.
Drive technical evolution of CRM systems by capturing business requirements.
Partner with leaders to define system goals and prioritize project scoping.
Translate complex business needs into functional designs for engineering teams.
Zscaler accelerates digital transformation with a cloud-native Zero Trust Exchange platform that protects customers from cyberattacks. It is an AI-forward enterprise with a culture of impact over activity, transparency, and high-performing teams.
Take ownership of assigned customer relationships and expand Axway’s footprint by maximizing upsell opportunities and minimizing churn.
Establish and monitor KPIs like net revenue retention, deliver periodic reports, and maintain comprehensive customer success plans.
Collaborate with internal teams and host customer business reviews to drive adoption and innovation.
Axway is a pioneer in enterprise integration, empowering organizations to achieve digital transformation with secure, mission-critical software. With 25 years of experience, a presence in 100 countries, 11,000+ customers, and over 1,400 professionals globally, they foster a culturally rich, globally connected community.
You will lead initiatives that directly impact products and customers, collaborating with engineering and operations teams to solve complex challenges.
You will establish and expand scalable systems, products, and processes to enhance customer support, coordinating with engineering to implement necessary features.
You will drive execution of multiple simultaneous cross-functional projects, setting timelines and managing teams to deadlines.
Surge AI is a platform that partners with companies like Anthropic, Google, Microsoft, and Meta to build next-generation AI by combining human expertise with scalable oversight. The company was founded by engineers and researchers, runs profitably without venture funding, and has a culture focused on innovation and human intelligence.
Lead and mentor a team of Customer Success Managers, establishing goals and success metrics to improve customer retention and expansion.
Act as a trusted escalation point for key customer relationships and partner with Sales, Product, and Engineering teams.
Design and refine customer success playbooks, workflows, and reporting systems to improve scalability and consistency.
The partner company is an organization focused on helping customers maximize the value of innovative data and technology solutions. It operates as a fully distributed remote team with a collaborative, inclusive culture emphasizing learning, mentorship, and career growth.
Define and scale a new customer-facing product engagement model for Core Business Workflows, bridging Product Management, AI innovation, and GTM execution.
Lead a team of product and AI specialists to identify customer problems, rapidly build solutions, and validate business value through proofs of value and innovation workshops.
Collaborate cross-functionally with Product Management, Engineering, Sales, and Marketing to drive customer adoption and influence product strategy.
ServiceNow provides an AI platform for business reinvention, automating workflows to free people from busywork. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable together.
Manage customer engagements as a trusted advisor, developing deep understanding of clients' AI strategies and overseeing high-quality data projects to meet SLAs.
Lead cross-functional collaboration with engineering and operations teams to ensure excellent deliverables and timely execution.
Drive client relationship management, maintaining strong connections, ensuring satisfaction, and acting as the primary point of contact.
Surge AI builds a platform that leverages human expertise to train advanced AI models for companies like Anthropic, Google, Microsoft, and Meta. The company is a profitable, bootstrapped startup founded by engineers and researchers, focusing on human-AI collaboration.