Manager, GTM - Field Readiness

Responsibilities:

• Define and execute program plans with cross-functional GTM teams to ensure commercial and operational readiness for launch.
• Manage KPIs, identify risks, and drive action plans to improve metrics across the product lifecycle.
• Lead NPI launches and optimize processes, delivering progress updates to stakeholders and leadership.

Qualifications:

• Proven experience in product release management and launching SaaS offers.
• Strong program/project management skills and ability to lead diverse matrixed teams.
• Highly analytical, fact-driven mindset with excellent communication skills for executive audiences; experience integrating AI into work processes.

Additional Information:

• Work persona options include flexible and remote, with a focus on trust and flexibility.
• ServiceNow is an equal opportunity employer committed to diversity and inclusion.
• Accommodations are available for candidates with disabilities.