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Role Overview:
- This role sits at the center of customer support impacting initiatives, partnering across Support, Product, Risk, Engineering, and Enablement.
- You will drive operational readiness systems to ensure launches, tooling updates, and process changes are executed smoothly.
- You'll improve operational systems and bring clarity to complex initiatives.
Key Responsibilities:
- Coordinate operational readiness activities and maintain the centralized roadmap of upcoming initiatives.
- Lead readiness planning for new product launches, workflow changes, and tooling updates.
- Track launch outcomes and iterate on processes based on stakeholder feedback.
What We’re Looking For:
- 3-5 years of experience in operations readiness, support operations, or program management in SaaS or fintech.
- Exceptional prioritization and communication skills with a bias toward action.
- Comfort operating in ambiguous environments with high ownership and attention to detail.
Mercury
Mercury is a fintech company that provides banking services through FDIC-insured partner banks. The company is scaling operations and values cross-functional collaboration and operational excellence.