Senior Strategic Implementation Specialist US Operations – Project Management

About the Role:

• Lead complex SaaS implementations for enterprise customers, managing end-to-end projects from onboarding to deployment.
• Act as a trusted advisor, guiding customers through technical and operational decisions to ensure successful adoption.
• Collaborate with internal teams to improve processes and scale implementation best practices.

Key Responsibilities:

• Manage multiple implementation programs, tracking milestones and aligning stakeholders.
• Understand customer workflows to provide recommendations and scalable solutions.
• Use data and metrics to measure success and identify optimization opportunities.

What We Offer:

• Competitive compensation, stock options, and unlimited paid time off.
• Remote-first work environment with equipment and education budgets.
• Twelve weeks of fully paid family leave and a culture focused on quality work.