Investigate the biggest sources of member frustration and delight across Chime, combining signals from feedback, support conversations, social channels, app reviews, and operational data.
Build and evolve tools, automations, and AI-enabled workflows that help teams access, understand, and act on member insights more effectively.
Identify opportunities where manual analysis, reporting, or decision-making can be improved through automation and experimentation.

Qualifications:

4+ years in consulting, product management, product operations, strategy, user research, customer insights, or analytics involving structured problem solving and cross-functional influence.
A track record of turning complex information into clear, compelling narratives that guide decision-making.
Strong analytical instincts and comfort working with both quantitative and qualitative data.

Benefits:

Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
Generous vacation policy with company-wide paid days off and 1% time off to support local community organizations.
Up to 22 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents, plus family planning reimbursement.

Chime

Chime is a financial technology company, not a bank, that provides banking services through partner banks to help members achieve financial progress. With a team of problem solvers and builders, Chime fosters an entrepreneurial culture focused on innovation and member obsession.

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