Senior Product Manager
Benefits
Unlimited PTO
16w maternity
16w paternity
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Who We Are:
- Customer.io powers automated communication that people actually want to receive.
- We help teams send smarter, more relevant messages using real-time behavioral data.
- Our team of six product managers partners closely with Design and Engineering to launch first-class products.
What You'll Do:
- Identify and validate customer problems through user research, usage analytics, and AI-powered discovery tools.
- Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals.
- Define product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement.
What We're Looking For:
- 7+ years of product management experience, ideally in B2B SaaS or platforms leveraging behavioral data.
- Strong analytical skills and comfort with metrics dashboards, using data to shape direction.
- Exceptional written communication and decision-framing abilities in remote and async-first environments.
Benefits:
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
- 16 weeks paid parental leave and unlimited PTO.
- Stipends for remote work and wellness, plus a professional development budget.
Customer.io
Customer.io builds a platform that helps companies send automated messages like emails and push notifications based on real-time behavioral data. Trusted by over 9,000 companies, the company values empathy, transparency, and a little awkwardness.