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Responsibilities:
- Own and continuously improve the CX quality framework across customer support interactions.
- Analyze customer feedback and operational data to identify recurring issues and root causes.
- Monitor key CX metrics to prioritize improvements and measure impact.
Requirements - Must have:
- At least 2 years of experience in Customer Experience Operations or Support Operations.
- Hands-on experience managing quality programs using Maestro QA or similar tools.
- Strong analytical skills and experience working with CSAT, CES, NPS, and ticket data.
What it’s like to work here:
- Opportunity to join our Employee Stock Options program.
- Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
- Work location of your choice: office, remote, opportunity to work and travel.
Eneba
Eneba is building an open, safe, and sustainable marketplace for gamers, serving close to 20 million active users. We are a fast-growing international team that values data-driven decision making and continuous improvement.