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Responsibilities:
- Own and improve the CX quality framework.
- Analyze customer feedback to identify issues.
- Monitor key CX metrics and report insights.
Requirements:
- Experience in Customer Experience Operations or Support Operations.
- Strong analytical and problem-solving abilities.
- Proven ability to collaborate cross-functionally.
Nice-to-have:
- Experience with SQL.
- Experience building dashboards in Tableau.
- Strong project management skills.
Eneba
Eneba is building an open, safe and sustainable marketplace for gamers. Their marketplace supports close to 20m+ active users and provides trust and safety.